Ch. 11: Working in the Community

Question 1

Each community has special needs and different characteristics that should be considered in relation to every service and program by the FD.

Answer 1

The most significant information comes from understanding which types of people live and work in the community.

Question 2

What will understanding the cultural factors that influence particular behaviors increase?

Answer 2

The effectiveness of fire department messages.

Question 3

What is required to help the customers appreciate the services the fire department is providing?

Answer 3

cultural sensitivity

Question 4

What has been achieved through emergency response, fire safety education, adoption of fire codes, and enforcement of those codes?

Answer 4

Reduce the risk of fire in the community

Question 5

What are the two level of needs in the need for risk-reduction programs?

Answer 5

systemic and individual

Question 6

What risk-reduction need can be addressed through the development of programs to eliminate or reduce risk?

Answer 6

systemic needs

Question 7

What is the level of need when the needs are identified from reporting signs of child abuse to heating assistance programs?

Answer 7

individual needs

Question 8

What is the fundamental goal of a public safety education program?

Answer 8

To prevent injury, death, or loss due to fire or other types of incidents.

Question 9

When is an educational presentation successful?

Answer 9

When it causes an observable change of behavior.

Question 10

What is a comprehensive program directed at injury prevention?

Answer 10

risk watch

Question 11

What program was developed to provide basic training to residents and employees in local communities, that would allow them to function effectively during the first 72 hours after a catastrophic event?

Answer 11

CERT

Question 12

What is the five-step planning process that can help local fire departments create and develop programs?

Answer 12

[ISDIE]
Identify the Problem
Select the Method
Design the Program
Implement the Program
Evaluate the Program

Question 13

When designing a public education program, what should the fire officer review for course preparation?

Answer 13

[ABCDs]

• Identify the AUDIENCE
• Explain the desired BEHAVIOR the student should demonstrate after training
• Under which CONDITIONS will the student perform the task?
• Which DEGREE of proficiency is expected?

Question 14

What two types of evaluation may be undertaken during the steps of developing a local program?

Answer 14

immediate feedback and long-term evaluation

Question 15

What type of evaluation is obtained from the students at the conclusion of the training, usually via a short survey form?

Answer 15

immediate feedback

Question 16

What can help the fire officer determine whether the specific objectives were met by the presentation?

Answer 16

immediate feedback

Question 17

What type of evaluation focuses on the effectiveness of the program in relation to the desired effect?

Answer 17

long-term evaluation