Ch 11 Enterprise system Flashcards
Hcui
What is the purpose of Electronic Data Interchange (EDI)?
Exchange informations on business transactions between different business partners(companies)
What is an E-distributor?
Marketplace owned and operated by a third party,which provides an electronic catalog of product
What is the main characteristic of reverse auctions?
It characterised by multiple sellers submit bids for the products or services first,then buyers can choose the products or services offering at the lowest price.
Define RFID Tag and its purpose.
Ratio Frequency Identification (Tag) is an electronic device consist of a small chip and an antenna. Its purpose is to track and identify objects carrying the tag.
What is Customer Relationship Management (CRM)?
Customer Relationship Management (CRM) involves the process used by company 👉to track and organise its contracts with customers
What is Knowledge Management (KM)?
Knowledge Management (KM) is to improve CRM system by identifying,storing and spreading “know-how” facts about how to accomplish tasks.
Define Collaborative Filtering (CF) in CRM.
It means using data from multiple business partners to draw customers patterns and identify groups of customers with common interest.
What is the purpose of a Knowledge Repository in CRM?
A database or system where knowledge and information captured from experts are stored and employees can use when needed.
🔑concept: What are the key decision to be made in Supply Chain System(SCM)?
Location, inventory, production and transportation
🔑concept: What is personalisation in Customer Relationship System(CRM)?
Personalisation involves customers’ requirements and the interaction between customers and company in order to design goods and services that truly meet the customers’ needs
🔑concept: What terms in_______ systems allows the customers to modify the standard offerings?
1.CRM(customer relationship management )
2.Customization
🔑concept: What a company can do with knowledge management?
manage knowledge in explicit (formal, written procedures) form and/or tacit (personal or informal) form
