ch 11 Flashcards
Which type of leader demands instantaneous obedience and focuses on achievement, initiative, and self-control?
Coercive
Which type of leader attempts to create employee satisfaction through bartering or negotiating for desired behaviors or
level of performance?
Transactional
Which type of leader has a strong influence on coworker support and building an ethical culture through increasing
employee commitment and fostering motivation?
Transformational
A coaching leader is one who builds a positive climate by doing
Developing skills for success, delegating responsibility, and issuing challenging assignments
Which leadership type values people, their emotions, and their needs, relying on friendship and trust to promote
flexibility, innovation, and risk taking?
Affiliative
Which of the following are a primary influence on employee’s ethical behavior because they are role models for an
organization’s values?
Leaders
Which of the following is one of the seven habits of strong ethical leaders?
The passion to do right
Which type of leader can create a negative climate because of the high standards they set?
Democratic
Ethical leadership should be based on which of the following?
Holistic thinking that embraces the complex issues companies face daily
Strong ethical leaders have a passion for which of the following? (Select four)
a. Doing the right thing
b. Being proactive
c. Considering stakeholder interests
d. Being role models for the organization and its employees
e. Satisfying shareholders before other stakeholder groups
A B C D
Which of the following statements about ethical leadership is true?
a. Ethical leadership is a foundational requirement for impacting the long-term valuation of the firm.
b. Ethical leadership is necessary for the firm to achieve profitability to satisfy shareholders.
c. Ethical leadership maintains a short-term orientation to ethical decision making.
d. Ethical leadership requires ethical leaders to have charismatic personalities.
e. Ethical leadership usually avoids transactional leadership.
a. Ethical leadership is a foundational requirement for impacting the long-term valuation of the firm.
Group polarization _______.
a. occurs when one or more group members feel pressured to conform to the group’s decision even if they
personally disagree
b. occurs when two or more groups interact with one another on an informal basis
c. is when a group is more likely to move toward a more extreme position than members might have done
individually
d. sets up a number of independent groups to work on opposing sides of an issue
e. assigns each team member as a “critical evaluator” with the responsibility to express opinions and objections
freely
c. is when a group is more likely to move toward a more extreme position than members might have done
individually
The ability or authority to guide and direct others toward a goal is known as _______.
leadership
Which type of leader is characterized as having superficial charm, no conscience, grandiose self-worth, little or no
empathy, and enjoys flouting rules?
Psychopathic
Leaders who are highly assertive and not very cooperative are categorized as having which conflict management
style?
Competing
Leaders with an accommodating conflict management style are known as being which of the following?
Highly cooperative but non-assertive
Which conflict management style is marked by a desire to meet the needs of stakeholders and strongly adhere to
organizational values and principles?
Collaborating
A culture that encourages employees to express concerns, bring up ethical issues, and take a proactive approach
toward resolving conflicts is based on which of the following?
Values
Which of the following claims that leaders form unique relationships with followers through social interactions?
Leader-exchange theory
A two-way process in which the communicator communicates with superiors and subordinates is known as _______.
reporting
The four categories of communication include which of the following? (Select four)
a. Reporting
b. Small group communication
c. Nonverbal communication
d. Interpersonal communication
e. Listening
B C D E
When one or more group members feel pressured to conform to the group’s decision even if they personally disagree,
which of the following occurs?
Groupthink
When managers overlook or stifle the importance of core values in their business decisions, this is known as _______.
normative myopia
When leaders and followers share the same vision, ethical expectations, and objectives for the company, which of the
following occurs?
Leader–follower congruence
Which of the following provide(s) important guidelines for employees on how to act in different situations?
Codes of ethics
Gossip, manipulation, playing favorites, and taking credit for another’s work are all examples commonly associated
with _______.
workplace politics
Which type of leader is passionate about the company, lives out corporate values daily in their behavior in the
workplace, and forms long-term relationships with employees and other stakeholders?
Authentic
Which of the following statements are about feedback NOT true?
a. Most companies recognize the need for organizational leaders to provide feedback to employees.
b. Most companies recognize the need for organizational leaders to get feedback from their employees.
c. Feedback can occur through informal methods like a simple conversation or through more formal systems
such as employee performance evaluations.
d. Employee feedback can be generated in many different ways, including interviews, anonymous surveys,
ethical audits, and websites.
e. Negative feedback is important to inform employees of weaknesses and provide constructive ways for
improving them.
b. Most companies recognize the need for organizational leaders to get feedback from their employees.
Which type of leader communicates a sense of mission, stimulates new ways of thinking, and enhances as well as
generates new learning experiences?
Transformational
The most effective leaders possess the ability to manage themselves and their relationships with others effectively, a
skill known as _______.
emotional intelligence
Which type of leader produces employees who achieve a negotiated level of performance, including compliance with
ethical and legal standards?
Transactional
The acronym RADAR stands for
Recognize, Avoid, Discover, Answer, and Recover
From an ethical standpoint, leaders should take time during which step of the RADAR model to fix any weaknesses in
the ethics program and develop improved ways of detecting misconduct?
Recover
Which step of the RADAR model involves responding to the discovery of an ethical dilemma through communication
both internally and externally?
Answer
Because they fear doing so will uncover questionable conduct that could put the firm in an unfavorable light, many
managers are reluctant to engage in which step of the RADAR model?
Discover
After massive recalls of its dressers due to tipping issues, a furniture company released feel-good commercials and
developed better quality standards to regain its quality image. In this scenario, what stage of the RADAR model was the
furniture company engaging in?
Recover
Ethical leaders should take a holistic view of the firm’s ethical culture.
a. True
b. False
True
Leaders with an avoiding style of conflict management are uncooperative and non-assertive.
a. True
b. False
True
Employee empowerment is an essential component of a values-based organizational culture.
a. True
b. False
True
Paralanguage includes gestures, facial expressions, proximity, time, and dress.
a. True
b. False
False
The ability to influence the behavior of others by offering them something desirable is best described as which type of
power?
Reward
Expert power usually stems from
A superior’s credibility with his or her subordinates
When a foreman orders an assembly-line employee to carry out a task that the employee perceives as unethical, yet the
employee feels compelled to do it because of the foreman’s position, the foreman is exercising which type of power?
Legitimate
Motivation is defined as
A force within the individual that focuses his or her behavior on achieving a goal
Which type of leader demands instantaneous obedience and focuses on punishing wrong behavior, achievement,
initiative, and self-control?
Coercive
Which type of needs are satisfied by social and interpersonal relationships?
Relatedness
Customers are willing to pay higher prices for products from ethical companies.
a. True
b. False
True
Crises can potentially be more devastating than natural disasters or technological disruptions.
a. True
b. False
True
Which of the following refers to large-scale unethical activity that follows recognizable phases of escalation?
Ethical disasters
Which of the following NOT recommendations for improving risk management?
a. Communicate risk frameworks and the effectiveness of internal and external controls.
b. Maintain a recovery plan for an ethical or compliance crisis.
c. Improve performance by applying risk measures and dashboards.
d. Develop a risk and compliance plan after major projects are complete.
e. Review the nature and scope of the risk-management function.
d. Develop a risk and compliance plan after major projects are complete.
