Ch. 10 Flashcards
- The basic marketing strategies include:
a. customer value growth.
b. customer conversion.
c. both of the above.
a. customer value growth.
b. customer conversion.
c. both of the above.
ANS: C REF: p. 255
- Reasons the lead generation and management process is important include:
a. regulating the number of sales that are made.
b. reducing the cost of sales.
c. proving to management that marketing is showing results.
b. reducing the cost of sales.
256
- Which do managers see as most important?
a. Generating high quality leads
b. Generating a large quantity of leads
c. Creating a relationship with people who might become leads at a later date
a. Generating high quality leads
256
________ is the term used to describe the process of creating customer demand beginning with awareness and continuing through customer development.
a. Demand generation
b. Content marketing
c. Lead generation
a. Demand generation
257
- The Juan Eloqua lead generation program is a good example of:
a. a single step marketing program.
b. email as the only channel necessary for lead generation.
c. multiple step program including email and website content.
c. multiple step program including email and website content.
258
- Which is a true statement about the B2B buy cycle?
a. Most companies determine the type of buying cycle they use.
b. The B2B buy cycle implies a process with multiple participants that occurs over time.
c. The B2B buy cycle applies only to large manufacturing corporations.
b. The B2B buy cycle implies a process with multiple participants that occurs over time.
260
- Essential steps in the lead generation and management process include:
a. follow up to convert leads to sales.
b. personal interviews with prospective customers.
c. identifying some leads as not useful.
a. follow up to convert leads to sales.
261
- Communication channels for generating sales leads include:
a. trade shows in the real world.
b. online advertising.
c. both of the above.
a. trade shows in the real world.
b. online advertising.
c. both of the above.
ANS: C REF: p. 262
- Sources of inbound marketing sales leads include:
a. sales leads purchased from marketing agencies.
b. cold calling by the field sales force.
c. neither of the above.
c. neither of the above.
264
- Inbound marketing includes:
a. content marketing.
b. television advertising.
c. direct mail promotions.
a. content marketing.
264
- ________ is the term used for distributing items as widely as possible on the web and taking steps to ensure that they can be found by prospective customers.
a. Inbound marketing
b. Buying cycle
c. Content marketing
c. Content marketing
266
- Which of the following can be part of a content marketing strategy?
a. Customer comments posted on Facebook
b. Television ads posted on YouTube
c. Both of the above
a. Customer comments posted on Facebook
b. Television ads posted on YouTube
c. Both of the above
ANS: C REF: p. 266
- Which of the following is a true statement about the cost of lead generation programs?
a. It costs about the same to generate a B2C lead as it does to generate a B2B lead.
b. Leads generated by inbound marketing are generally less expensive.
c. Most B2B companies can generate leads at about the same cost.
b. Leads generated by inbound marketing are generally less expensive.
266
- Qualifying sales leads means:
a. determining which communications channel produced the lead.
b. asking a standard set of questions to determine needs and budget.
c. having a sales rep call on the prospect
b. asking a standard set of questions to determine needs and budget.
269
- Which is part of a lead distribution process?
a. Passing on sales-ready leads to the sales force
b. Discarding leads that are not sales ready
c. Continuing to contact leads that do not meet qualifying criteria
a. Passing on sales-ready leads to the sales force
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