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POM > ch 1. > Flashcards

ch 1. Flashcards

1
Q

major business functions?

A
  1. operations
  2. marketing
  3. finance
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2
Q

What does a production system do?

A

Converts inputs to outputs to great GOODS and/or SERVICES

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3
Q

how many value added activities are included in the conversion process?

A

one or more

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4
Q

Managing activities include?

A
  1. Planning
  2. designing
  3. executing
  4. controlling
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5
Q

Types of Outputs?

A

Goods: car, book, food, furniture
service: repairs, education, sales person

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6
Q

can outputs include a combination of goods and services?

A

Yes

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7
Q

Input examples?

A

land, labor, capital, materials, components, equipment, facilities, technology!

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8
Q

conversion process involves? (5)

A
  1. inputs
  2. outputs
  3. flow units
  4. network of activities
  5. Information structure
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9
Q

Flow units?

A

a unit of input, output, or intermediate product

-examples: automobile, customer, data, crude oil, fruits and veggies

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10
Q

Intermediate product

A

as assembled component or purchased part

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11
Q

what do flow units influence?(4)

A
  1. process type
  2. process layout
  3. resource type
  4. process technology
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12
Q

Activities?

A
  1. building blocks of process
  2. constitute the transformation process
  3. add value to products and services
  4. influence productivity and process performance
  5. who, what order, when, how, how long, etc
  6. examples: installing wheels, monitoring refining process, advising students, designing product or service, entering or analyzing data
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13
Q

information structure>

A
  1. to perform activities
  2. to make managerial decisions
  3. it triggers control mechanism
  4. to measure process performance
  5. sources
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14
Q

information structure to make managerial decisions regarding?

A
  1. process choice
  2. input choices
  3. activity choices
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15
Q

What process performances are measured with information structure?

A

Financial and operationl

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16
Q

What are the sources of information structure?

A

internal and external

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17
Q

what is a transformation or conversion process?

A

a network of activities performed on flow units by resources using an appropriate information system

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18
Q

what is the purpose of the transformation or conversion process?

A

to convert inputs to outputs!

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19
Q

nature (or focus) of conversion systems: physical

A

manufacturing

20
Q

nature (or focus) of conversion systems: locational

A

transportation

21
Q

nature (or focus) of conversion systems: storage

A

warehousing

22
Q

nature (or focus) of conversion systems: distributional

A

retailing and wholesaling

23
Q

nature (or focus) of conversion systems: physiological

A

health care

24
Q

nature (or focus) of conversion systems: informational

A

service organizations

25
Q

production operations functions?

A 
Product/Service Design 
Process Design 
Capacity Planning
Location Selection 
Facilities Layout 
Human Resources 
Work Systems Design 
Inventory Management 
Quality Management 
Demand Forecasting 
Production Planning, Scheduling, and Control 
Maintenance Decisions 
etc.
26
Q

Supply chain management functions include? (4)

A
  1. marketing
  2. operations
  3. logistics
  4. information technology
27
Q

characteristics of goods?

A
  1. tangible
  2. consumed
  3. can be stored
  4. can be resold
  5. selling is seperate form production
  6. quality is objective and easy to measure
  7. customer interaction: low or absent
  8. capital intensive
  9. easy to automate
    10 input and output: uniform and standard
  10. productivity: usually high and easy to measure
28
Q

Characterisitics of services?

A
  1. intangible
  2. experiential
  3. difficult to store
  4. difficult to resell
  5. production and consumption are simultaneous
  6. selling is often part of the service
  7. quality: subjective difficult to measure
  8. customers interaction is usually very high
  9. labor intensive
  10. difficult ot automate
  11. input and output varies
  12. productivity is usually low and difficult to measure
29
Q

productivity?

A

measure of how well a country, industry or business unit is using its resources, inputs, or factors of production

30
Q

How is productivity computed?

A

as a ratio if output to input

31
Q

What are the three factors for productivity?

A
  1. single-factor productivity
  2. multi-factor productivity
  3. total productivity
32
Q

single-factor

A

=output/labor

33
Q

multifactor

A

=output/(labor+machine)

34
Q

total productivity

A

=goods or services produced/all inputs used to produce them

35
Q

Productivity growth

A

=current period productivity-previous period productivity/ previous productivity

(new-old)/(old)

36
Q

labor productivity

A

=total number of units produced/total labor hours used

37
Q

Delivery Productivity

A

= number of delivery (shipment) on time/total number of delivery (shipment)

38
Q

invenotry turnover

A

=cogs/average inventory value

39
Q

quality index

A

=(total units produced- rejected units)/ total units produced

40
Q

facility utilization

A

=facility used (hours)/ facility available (hours)

41
Q

When does productivity increase?

A

When firms;

  1. Become more efficient
  2. downsize
  3. expand
  4. retrench
  5. achieve breakthrough
42
Q

Become more efficient?

A

output increases with little or no increase in input

43
Q

downsize?

A

output remains the same with reduced inputs

44
Q

Expand?

A

both output and input grow with output growing more rapidly

45
Q

acheive breathough

A

output increases while input decrease

POM (8 decks)

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