ch 1 Flashcards
Which of the following words best describes a medical assistant who works effectively as a team member in the medical office?
Passive
Obtrusive
Argumentative
Accountable
Aggressive
Accountable
Accreditation may be defined as
A contract that specifies an agreement
Permission to engage in a profession
Permission to be licensed
An assessment of an individual’s performance
A process in which recognition is granted to an education program
A process in which recognition is granted to an education program
Which one of the following organizations declared medical assisting an allied health profession?
U.S. Department of Justice
U.S. Department of Health, Education, and Welfare
U.S. Department of Health and Human Services
Occupational Safety and Health Administration
American Association of Medical Assistants
U.S. Department of Health, Education, and Welfare
Which of the following organizations offers the Registered Medical Assistant credential?
AMA
AAMA
AMT
CDC
NBME
AMT
The CMA and RMA examinations cover all of the following distinct areas of knowledge except
Calculations for preparing medications
HIPAA
Criminal justice
Medical records
Behavioral science
Criminal justice
Which of the following professional attributes indicates the ability to identify with someone else’s situation?
Empathy
Professionalism
Self-motivation
Integrity
Flexibility
Empathy
The goal of the 1996 AAMA Role Delineation Study was to
Revise and update the CMA exam questions
Revise and update the standards used for the accreditation of medical assisting programs
Create a new role and policy of practicing medicine
Establish a new organization that would combine the AAMA and AMT into one organization
Publish all materials needed for medical assisting programs
Revise and update the standards used for the accreditation of medical assisting programs
The initials “RMA” listed after a medical assistant’s name indicate
A professional person
Registration
A multiskilled person
Compliance
Credentials
Credentials
After you become a certified clinical medical assistant (CCMA), how often is recertification required?
Every year
Every 2 years
Every 3 years
Every 5 years
Every 7 years
Every 2 years
Which of the following terms refers to legal, mental, or moral responsibility?
Knowledge
Trust
Accountability
Reputation
Concern
Accountability
All of the following provide a certification examination for medical assistants, except
NHA
NCCT
AMT
NAHP
AAMA
NAHP
Which of the following terms refers to the responsibility for moral and legal requirements of patient care?
Empathy
Professionalism
Accountability
Flexibility
Honesty
Accountability
The CCMA exam consists of how many questions?
90
120
150
180
210
150
For obtaining recertification for the CMA, how many continuing education units (CEUs) over a five-year period are required?
20
30
40
50
60
60
Which of the following is the correct website address for the AMT?
www.medboard.com
www.nbm.com
www.medexam.com
www.americanmedtech.org
www.americannatioanassoc.gov
www.americanmedtech.org
Which of the following is the most important element in providing superior customer service to patients?
Integrity and honesty
Flexibility
Empathy
Accountability
Attitude
Integrity and honesty
How many multiple-choice questions are given to certify as an RMA?
110
150
180
210
280
210
Which of the following is not a clinical specialty for medical assistants?
CPR instructor
Phlebotomist
Patient educator
Histologic technician
Surgical technologist
Patient educator
Which of the following organizations formed a committee to revise and update standards used for accrediting medical assistant programs?
HIPAA
AAMA
AMT
OSHA
NAHP
AAMA
How many years are the CCMA credential good for?
One
Two
Three
Four
Five
Two
Which of the following is the fee for membership in the AAMA?
$90
$110
$115
$120
$125
$125
During an examination, excessive concentration on the computer monitor causes eye strain, resulting in which of the following?
Headache
Neck pain
Strabismus
Sleepiness
Hunger
Headache
Which of the following organizations is for-profit?
WHO
NHA
AAMA
AMT
CDC
NHA
Which of the following is the website address for The American Registry of Medical Assistants?
www.nbme.org
http://medscape.com
http://medexam.com
http://arma-cert.org
http://www.ncctinc.com
http://arma-cert.org
What is the fee for CCMAs to take the medical assistant certification exam?
$120
$125
$149
$155
$90
$149
When should an initial performance evaluation be given for a new employee?
Within 1 week
Within 2 weeks
Within 1 month
Within 60 days
Within 90 days
Within 90 days
Which of the following behaviors might be displayed by a medical assistant who is behaving unprofessionally?
Knocking on the door before entering the examination room
Using a term of endearment when talking to a patient
Explaining long delays to patients waiting in the reception area
Being calm while dealing with an angry patient
Thanking a patient for paying for services
Using a term of endearment when talking to a patient
Which of the following terms describes behaving courteously, conscientiously, and in a generally businesslike manner?
Self-motivation
Professionalism
Job description
Ethics
Morals
Professionalism
The most important elements in providing superior customer service to patients are
Self-motivation and flexibility
Neat appearance and self-confidence
Integrity and honesty
Communication of empathy
Wisdom and intellect
Integrity and honesty
Which of the following constitutes unprofessional behavior when interacting with an externship preceptor?
Accepting criticism
Arguing
Being flexible
Listening to instructions
Having references
Arguing
Which of the following is/are the greatest benefits of an AAMA membership?
Legal counsel
Group insurance
A large variety of educational opportunities
All of these
None of these
All of these
Which of the following is the correct website address for the National Board of Medical Examiners?
www.nbme.org
www.nbme.gov
www.nbm.com
www.meboard.com
www.medexam.com
www.nbme.org
Which of the following is not an example of a medical assistant’s clinical duties?
Preparing patients for examinations
Interviewing patients and documenting their vital signs
Performing diagnostic tests
Explaining treatment procedures to patients
Diagnosing communicable diseases
Diagnosing communicable diseases
Currently, the Occupational Safety and Health Act and the Clinical Laboratory Improvements Act do not require medical assistants to be
Certified
Credentialed
Registered
All of these
None of these
Credentialed
Specific laboratory duties for medical assistants include all of the following, except
Meeting safety standards and fire protection mandates
Teaching specimen collection to patients
Performing as an Occupational Safety & Health Administration (OSHA) compliance officer
Arranging laboratory services
Collecting arterial blood for measuring blood oxygen levels
Collecting arterial blood for measuring blood oxygen levels
Which of the following is the most appropriate information to include on a resume?
Names of family members
A recent, professional photograph
A reason for leaving a previous position
Certifications awarded relating to a position
Salary requirements
Certifications awarded relating to a position
A patient with a physical disability comes to the office. The most appropriate response by the medical assistant is to
Express sympathy regarding the disability
Tell your supervisor
Ask the patient whether assistance is needed
Ask the patient how the disability occurred
Assume that the patient needs assistance and begin giving aid
Ask the patient whether assistance is needed
Which of the following acts includes regulations regarding the testing of patient specimens that have a low risk of an erroneous result?
Occupational Safety and Health Act
Controlled Substances Act
Medical Practice Act
Food, Drug, and Cosmetic Act
Clinical Laboratory Improvements Act
Clinical Laboratory Improvements Act
The abbreviation “CMA,” when listed after a medical assistant’s name, is his or her
Credential
Compliance
Skill level
Licensure
Registration
Credential
