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BUS 371 > ch 1 > Flashcards

ch 1 Flashcards

1
Q

T/F
Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.

A

True

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2
Q

T/F
The production process at Hard Rock Café is limited to meal preparation and serving customers.

A

False

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3
Q

T/F
All organizations, including service firms such as banks and hospitals, have a production function.

A

True

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4
Q

T/F
Operations management is the set of activities that create value in the form of goods and services
by transforming inputs into outputs.

A

True

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5
Q

T/F
An example of a “hidden” production function is money transfers at banks.

A

True

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6
Q

T/F
One reason to study operations management is to learn how people organize themselves for
productive enterprise.

A

True

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7
Q

T/F
The operations manager performs the management activities of planning, organizing, staffing,
leading, and controlling of the OM function.

A

True

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8
Q

T/F
“How much inventory of this item should we have?” is within the critical decision area of
managing quality.

A

False

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9
Q

T/F
In order to have a career in operations management, one must have a degree in statistics or quantitative methods.

A

False

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10
Q

T/F
Students wanting to pursue a career in operations management will find multidisciplinary
knowledge beneficial.

A

True

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11
Q

T/F
Customer interaction is often high for manufacturing processes, but low for services.

A

False

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12
Q

T/F
Productivity is more difficult to improve in the service sector.

A

True

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13
Q

T/F
Manufacturing now constitutes the largest economic sector in postindustrial societies.

A

False

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14
Q

T/F
In the past half-century, the number of people employed in manufacturing has more or less held steady, but each manufacturing employee is manufacturing about 20 times as much.

A

True

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15
Q

T/F
A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

A

False

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16
Q

T/F
Productivity is the total value of all inputs to the transformation process divided by the total value
of the outputs produced.

A

False

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17
Q

T/F
Measuring the impact of a capital acquisition on productivity is an example of multi-factor
productivity.

A

False

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18
Q

T/F
Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

A

True

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19
Q

At Hard Rock Café, tasks that reflect operations or operations management include
a. designing meals
b. testing meals (recipes)
c. analyzing meals for the cost of ingredients
d. preparing employee schedules
e. all of the above

A

e. all of the above

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20
Q

An operations task performed at Hard Rock Café is
a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu
c. calculating restaurant profit and loss
d. preparing employee schedules
e. all of the above

A

d. preparing employee schedules

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21
Q

Operations management is applicable
a. mostly to the service sector
b. to services exclusively
c. mostly to the manufacturing sector
d. to all firms, whether manufacturing and service
e. to the manufacturing sector exclusively

A

d. to all firms, whether manufacturing and service

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22
Q

are the primary functions of all organizations?

A

marketing, operations, and finance/accounting

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23
Q

Budgeting, paying the bills, and collection of funds are activities associated with the

A

finance/accounting function

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24
Q

Which of the following would not be an operations function in a fast-food restaurant?
a. advertising and promotion
b. designing the layout of the facility
c. maintaining equipment
d. making hamburgers and fries
e. purchasing ingredients

A

a. advertising and promotion

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25
Q

The marketing function’s main concern is with

A

generating the demand for the organization’s products or services

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26
Q

Reasons to study Operations Management include
a. studying why people organize themselves for free enterprise
b. knowing how goods and services are consumed
c. understanding what human resource managers do
d. learning about a costly part of the enterprise
e. all of the above

A

d. learning about a costly part of the enterprise

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27
Q

Reasons to study Operations Management include learning about
a. why people organize themselves for productive enterprise
b. how goods and services are produced
c. what operations managers do
d. a costly part of the enterprise
e. all of the above

A

e. all of the above

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28
Q

The five elements in the management process are

A

plan, organize, staff, lead, and control

29
Q

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

A

20%

30
Q

Which of the following is not an element of the management process?
a. controlling
b. leading
c. planning
d. pricing
e. staffing

A

d. pricing

31
Q

An operations manager is not likely to be involved in
a. the design of goods and services to satisfy customers’ wants and needs
b. the quality of goods and services to satisfy customers’ wants and needs
c. the identification of customers’ wants and needs
d. work scheduling to meet the due dates promised to customers
e. maintenance schedules

A

c. the identification of customers’ wants and needs

32
Q

All of the following decisions fall within the scope of operations management except for
a. financial analysis
b. design of goods and processes
c. location of facilities
d. managing quality
e. All of the above fall within the scope of operations management.

A

a. financial analysis

33
Q

The Ten Critical Decisions of Operations Management include
a. Layout strategy
b. Maintenance
c. Process and capacity design
d. Managing quality
e. all of the above

A

e. all of the above

34
Q

Which of the following is not one of The Ten Critical Decisions of Operations Management?
a. Layout strategy
b. Maintenance
c. Process and capacity design
d. Mass customization
e. Supply chain management

A

d. Mass customization

35
Q

The Ten Critical Decisions of Operations Management include
a. Finance/accounting
b. Advertising
c. Process and capacity design
d. Pricing
e. all of the above

A

c. Process and capacity design

36
Q

Which of the following statements is true?
a. Almost all services and almost all goods are a mixture of a service and a tangible product.
b. A pure good has no tangible product component.
c. A pure service has only a tangible product component.
d. There is no such thing as a pure good.
e. None of the above is a true statement.

A

a. Almost all services and almost all goods are a mixture of a service and a tangible product.

37
Q

The service industry makes up approximately what percentage of all jobs in the United States?

A

79%

38
Q

Typical differences between goods and services do not include
a. cost per unit
b. ability to inventory items
c. timing of production and consumption
d. customer interaction
e. knowledge content

A

a. cost per unit

39
Q

Which is not true regarding differences between goods and services?
a. Services are generally produced and consumed simultaneously; tangible goods are not.
b. Services tend to be more knowledge-based than products.
c. Services tend to have a more inconsistent product definition than goods.
d. Goods tend to have higher customer interaction than services.
e. None of the above is true.

A

d. Goods tend to have higher customer interaction than services.

40
Q

Which of the following is not a typical attribute of goods?
a. output can be inventoried
b. often easy to automate
c. aspects of quality difficult to measure
d. output can be resold
e. production and consumption are separate

A

c. aspects of quality difficult to measure

41
Q

Which of the following services is least likely to be unique, i.e., customized to a particular
individual’s needs?
a. dental care
b. hairdressing
c. legal services
d. elementary education
e. computer consulting

A

d. elementary education

42
Q

Which of the following is not a typical service attribute?
a. intangible product
b. easy to store
c. customer interaction is high
d. simultaneous production and consumption
e. difficult to resell

A

b. easy to store

43
Q

Which of the following statements concerning growth of services is true?
a. Services now constitute the largest economic sector in postindustrial societies.
b. The number of people employed in manufacturing has more or less held steady since 1950.
c. Each manufacturing employee now produces about 20 times more than in 1950
d. All of the above are true.
e. None of the above is true.

A

d. All of the above are true.

44
Q

Current trends in operations management include all of the following except
a. just-in-time performance
b. rapid product development
c. mass customization
d. empowered employees
e. All of the above are current trends.

A

e. All of the above are current trends.

45
Q

Which of the following is not a current trend in operations management?
a. just-in-time performance
b. global focus
c. supply chain partnering
d. mass customization
e. All of the above are current trends.

A

e. All of the above are current trends.

46
Q

One new trend in operations management is
a. global focus
b. mass customization
c. empowered employees
d. rapid product development
e. All of the above are new trends in operations management.

A

e. All of the above are new trends in operations management.

47
Q

Which of the following statements about trends in operations management is false?
a. Job specialization is giving way to empowered employees.
b. Local or national focus is giving way to global focus.
c. Environmentally-sensitive production is giving way to low-cost focus.
d. Rapid product development is partly the result of shorter product cycles.
e. All of the above statements are true.

A

c. Environmentally-sensitive production is giving way to low-cost focus.

48
Q

Productivity measurement is complicated by

A

the fact that precise units of measure are often unavailable

49
Q

The total of all outputs produced by the transformation process divided by the total of the inputs is

A

multifactor productivity

50
Q

inputs has the greatest potential to increase productivity?

A

management

51
Q

Productivity can be improved by

A

decreasing inputs while holding outputs steady

52
Q

The largest contributor to productivity increases is ________, estimated to be responsible for_____ of the annual increase.

A

management; over one-half

53
Q

The factor responsible for the largest portion of productivity increase in the U.S. is

A

management

54
Q

Which of the following is not true when explaining why productivity tends to be lower in the
service sector than in the manufacturing sector?
a. Services are typically labor-intensive.
b. Services are often difficult to evaluate for quality.
c. Services are often an intellectual task performed by professionals.
d. Services are difficult to automate.
e. Service operations are typically capital intensive.

A

e. Service operations are typically capital intensive.

55
Q

Three commonly used productivity variables are

A

labor, capital, and management

56
Q

The service sector has lower productivity improvements than the manufacturing sector because

A

services usually are labor-intensive

57
Q

Productivity tends to be more difficult to improve in the service sector because the work is
a. often difficult to automate
b. typically labor-intensive
c. frequently processed individually
d. often an intellectual task performed by professionals
e. all of the above

A

e. all of the above

58
Q

Among the ethical and social challenges facing operations managers are
a. honoring community commitments
b. maintaining a clean environment
c. efficiently developing and producing safe quality products
d. providing a safe workplace
e. all of the above

A

e. all of the above

59
Q

Among the ethical and social challenges facing operations managers are
a. honoring financial commitments
b. maintaining a clean environment
c. developing low-cost products
d. providing an efficient workplace
e. all of the above

A

b. maintaining a clean environment

60
Q

Which of the following is not among the ethical and social challenges facing operations managers?
a. honoring community commitments
b. maintaining a clean environment
c. efficiently developing and producing safe quality products
d. increasing executive pay
e. providing a safe workplace

A

d. increasing executive pay

61
Q

A business’s stakeholders, whose conflicting perspectives cause ethical and social dilemmas,
include
a. lenders
b. suppliers
c. owners
d. employees
e. all of the above

A

e. all of the above

62
Q

Starbuck’s stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce

A

transaction time

63
Q

_____________________________ is the set of activities that transforms inputs into goods and
services.

A

Operations management

64
Q

Marketing, Production, and_____________________________ are the three functions that all organizations must perform to create goods and services.

A

finance/accounting

65
Q

“Should we make or buy this component?” is an issue in the _____________________________critical decision area.

A

supply chain management

66
Q

When a tangible product is not included in a service, it is called a

A

pure service

67
Q

_____________________________ is the ability of the organization to be flexible enough to cater
to the individual whims of consumers.

A

Mass customization

68
Q

_____________________________ is the operations management trend that moves more decision
making to the individual worker.

A

Empowered employees

69
Q

____________________________ is the total of all outputs produced by the transformation process divided by the total of the inputs.

A

Multifactor productivity

BUS 371 (5 decks)

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