Ch 03

Question 1

EO 3.1.1

Knowing various types of requirements sources

Answer 1

1. stakeholders
2. documents
3. existing systems

Question 2

EO 3.1.3

the most important information of the stakeholder documentation

Answer 2

The documentation of the requirements sources should, with respect to the stakeholders, contain at least the following information:

• name
• function (role)
• additional personal and contact data
• temporal and spatial availability during the project progress
• relevance of the stakeholder
• their area and extent of expertise
• their goals and interests regarding the project

Question 3

EO 3.1.4

important principles in dealing with stakeholders (stakeholder rights and duties)

Answer 3

Dealing with stakeholders effectively guards against lack of motivation and conflicts. Stakeholders should be involved in the project and not only affected by the project.

Question 4

EO 3.2.1 (watch the video)

Kano Model

Answer 4

1. Basic factors (synonym: Dissatisfiers)
2. Performance factors (synonym: Satisfiers)
3. Excitement factors (synonym: Delighters)

Question 5

EO 3.3.1

Influence factors for choosing of elicitation techniques.

Answer 5

Important factors influencing the choice of elicitation technique are:

• risk factors
• human influences
• organizational influences
• function-content influences
• the intended level of detail of the requirements.

Question 6

EU 3 (use the summary document)
Types of elicitation techniques

Answer 6

1. Survey techniques (e.g. interviews, questionnaires)
2. Creativity techniques (e.g. brainstorming, brainstorming paradox, change of perspective, analogy technique)
3. Document-centric techniques (e.g. system archaeology, perspective-based reading, requirements reuse)
4. Observation techniques (e.g. field observation, apprenticing)
5. Support techniques (e.g. mind mapping, workshops, CRC cards, audio and video recordings, use case modeling, prototypes)