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CCS 2024 > CCS C2M > Flashcards

CCS C2M Flashcards

1
Q
  1. What needs to set-up when creating a new BO to maintain its contents?
A

Related to Display SS and Maint UI maps

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2
Q
  1. Which of the following entities hold the demographic and geographic information, financial info, billing, etc.
A

Account, Person, Premise, Service Point, Service Agreement

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3
Q
  1. Which statements are true for Account?
  • An account references one or more persons (one is main customer)
  • Bills are produced for accounts and are sent to the account’s persons (always sent to main customer)
  • Every account has a unique, system-assigned account ID (random number)
  • Accounts never expire (dormant when they have no active contracts)
A

Do not select: Account will Expire

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4
Q
  1. At any instant in time, how many meters (device) can be installed at a service point?
A

One

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5
Q
  1. How many install events exist for previous year when meter exchange occurred in previous year?
A

Two - e.g. 1 install event per meter (old and new)

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6
Q
  1. Which does SA Type control?
A
  • Defines Rates that can be used on its SAs
  • Defines which Date is used to select a Rate (Rate Selection Date)
  • Start Options
  • Payment Info
  • Is Billable
  • Severance Criteria
  • Special Role (e.g. PA, Bill Determinants Required)
  • Valid SP Types
  • Debt Class
  • Recurring Charges
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7
Q

How many SPs can a premise have?

A

zero or more

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8
Q
  1. Which are true for components?

*Components are attached to __.
*It cannot be installed to a ___.
*It has a ___.

A
  • Attached to asset,
  • Cannot be installed to a location,
  • Has a disposition
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9
Q
  1. Which of the following are true for the relationship between Assets and Components?

*Components are a class of ___.
*Components cannot be ___ on their own at a location, but can be ___, ___ or ___ like any other Asset.
*Components and assests have ___.

A

Components are a class of Assets.
Components cannot be installed on their own at a location, but can be received, tracked, or inspected like any other Asset.
Components and Assets have dispositions
(False options contradict those that are true e.g. Components are not Assets…)

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10
Q
  1. Aside from set of procedures and careful handling instructions for Specifications, what can be used to provide information about specifications?
A

Attributes

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11
Q

Specifications (design details and/or functional performance criteria) of Assets/Components includes following info: (3)

A

1) procedures
2) handling instructions
3) attributes

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12
Q
  1. Which of the following are true about Specifications and Assets?

A single ___ can be used on many ___
A specification may contain ___.

Specifications are ___ and can easily be ___
Specification reference an ___ and ___
Should have unique___
Define available ___

A

A single specification can be used on many assets
A specification may contain peer specifications

NOTES:
Specifications are user defined and can easily be extended
Specification reference an Asset Type and Manufacturer
Should have unique internal stock code
Define available Firmware Versions

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13
Q
  1. Which of the following are valid Asset dispositions?

Statuses:
* In Service,
* Pending Disposition
* Installed or Attached (for Component),
* In Receipt,
* In Repair,
* In Stores,
* Out of Service,
* Rejected,
* Retired

A
  • Pending Disposition
  • Installed or Attached (for Component),
  • In Receipt,
  • In Repair,
  • In Stores,
  • Rejected,
  • Retired
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14
Q
  1. Where to configure which usage need to be measured?
A

Measuring Component Type

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15
Q
  1. Which are the attributes for measuring components?
  • Badge and Serial Number
  • Channel Multiplier and Channel Id
  • Manufacturer and Model
  • Head-end Systems (Smart Meter)
A
  • Channel Multiplier and Channel Id
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16
Q
  1. What’s the difference between Subtractive and Consumptive reading?
A

Subtractive MC’s usage = End Measurement minus Start Measurement.
Consumptive MC’s usage = Measurement

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17
Q
  1. Which of the following are not true for Measuring Components?
  • Type of MC include Physical, Standalone, Scratchpad, Aggregator
  • SPI is only applicable for Interval MCs
  • Types of MCs include Physical, Standalone, Scratchpad, and TOU.
  • Seconds-per-interval is measured by Scalar MCs.
A
  • Types of MCs include Physical, Standalone, Scratchpad, and TOU.
  • Seconds-per-interval is measured by Scalar MCs.
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18
Q

___has attributes that are the same regardless of number of MCs

A

Device

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19
Q

___ has attributes that may differ for each MC in a device

A

MC

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20
Q

___ records how device’s MC look at instant in time

A

Device Configuration

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21
Q
  1. If a company has scalar devices with different registers for outgoing and incoming kwh measurements, how should you implement this in C2M?
A

1 device and multiple MCs

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22
Q
  1. Choose 2 required configuration for Device Type for the two devices (something like that)
    Provided
    Gas Manual meter
    Electric Smart meter
A
  • Service Type
  • Business Object
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23
Q
  1. What are the different Service Order Activity Types/Processes?
  • Enable Service,
  • Disable Service,
  • Cut for Non Payment,
  • Reconnect Service for Payment,
  • Exchange Meters,
  • Create Device and SP
  • Back to Back Service
A
  • Enable Service,
  • Disable Service,
  • Cut for Non Payment,
  • Reconnect Service for Payment,
  • Exchange Meters,
  • Create Device and SP
  • Back to Back Service

(all except Create Device and SP)

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24
Q
  1. What can be done by Enable Service Order?
A
  • Connect SP,
  • Install device,
  • Turn on device,
  • Check Measurement exists
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25
Q
  1. What can “Are SP and Device Ready?” status algorithm do?
  • Customer Device Compatibility Check,
  • Connect SP and/or Install Device,
  • Connect Device,
  • Check for Measurement,
  • Create Device
  • Create SP
  • Update US/SP Start Date Time
A
  • Customer Device Compatibility Check,
  • Connect SP and/or Install Device,
  • Connect Device,
  • Check for Measurement,
  • Update US/SP Start Date Time

Note: It cannot “Create Service Point”, “Create Device”, etc, which are the other choices for this question

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26
Q
  1. Which of the following is Connect SP and/or Install Device algorithm capable of?

Sending a smart meter command
Create field activity
Create SP
Create Device

A

Sending a smart meter command
Create field activity

Incorrect: Create SP, Create Device

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27
Q

A _____ determines the actions required to change the service point to the desired state and orchestrates these actions (field work, smart commands and measurements)

A

Service Order

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28
Q

_____ algorithm is the same with “Connect SP and/or Install Device” but uses current state of the Install Event as the criteria when evaluating the device

A

Update Device algorithm

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29
Q

Field Activity Types are defined in _____

A

D1-FieldTaskTypeLookup

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30
Q
  1. What should be setup in order to send bill /subscription (notification) to customer?
A

Account Contact Preference

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31
Q
  1. Which three of the following are true about Usage Subscription?
  • A usage subscription must exist before a customer or a service point’s usage can be calculated
  • Usage subscriptions are created/updated when a service agreement is created or updated
  • Usage subscriptions control how usage is calculated and the service points whose consumption is used to calculate the usage
  • A usage subscription may be linked to multiple service points
A

Usage Subscription can have multiple SPs,
Usage subscriptions are created/updated when a service agreement is created or updated,
A usage subscription must exist before a customer or a service point’s usage can be calculated

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32
Q
  1. How many Service Points can a Usage Subscription reference?
A

one or more

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33
Q
  1. Where do you define the recipient of the usage / bill determinant?
A

Usage Subscription / Type

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34
Q

Other term for bill determinants

A

Usage

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35
Q

Initial measurements are normalized into___ where each is for a specific date and time

A

Final measurements

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36
Q

Initial measurements (IMDs) contain original and final versions, final measurements are created using ___

A

Post-VEE quantities

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37
Q

A final measurement’s condition is copied from the ___

A

post VEE condition

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38
Q

___ must be created and completed to add or update measurements as there is no UI that allows users to directly edit final measurements

A

IMD

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39
Q

How many final measurement can exist for a given date/time for a given measuring component (interval or scalar)

A

One

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40
Q

In both Interval or Scalar, the ___ stored represents the amount consumed between its date/time and the prior date/time

A

Final measurement value

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41
Q

Where to plug-in the Algorithm for Derived Values of a Final Measurement?

MC Type
Device Type
Measuring Component BO
Device BO

A

MC Type - Value Derivation

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42
Q
  1. What is the correct flow from IMD to creation of usage?
A

Load Initial Measurements ->
Validate Edit Estimate (VEE) Initial Measurements ->
Create Final Measurements ->
Calculate Usage

43
Q
  1. In addition to the “as measured” value, final measurements can record up to how many “derived values”?
A

10

44
Q

___ are used to calculate usage, not vice versa

A

final measurements are used to calculate usage. Other options will try to flip the order like ‘usage is needed to calculate final measurement’.

45
Q
  1. If the IMD is already visible in C2M portal but not yet finalized, which validation can be assumed already passed?
A

Critical validation

46
Q
  1. Which BO executes the validation upon receiving the IMD from head-end system?
A

IMD Seeder

47
Q
  1. When adding additional critical validations to the IMD before subjecting it to VEE, where should these be added?
A

IMD Seeder – Lifecycle

48
Q
  1. When is IMD Critical Validation is triggered?
A

Pre-VEE

49
Q
  1. When is Meter Multiplier applied?
A

Pre-VEE / Prepare for VEE

50
Q
  1. How you ensure that the VEE group/rule are executed?
A

Set up fallback VEE group

51
Q
  1. Which 2 configurations can be set-up if a rule is only applicable to 1 of 2 meters for a certain condition?
A

Configure 2 VEE group, Create Eligibility criteria

52
Q
  1. Where to configure VEE groups?
A

Measuring Component and MC Type

53
Q
  1. What are the three categories of IMD Exceptions:
A

Terminate, Issue, Information

54
Q
  1. Situation presented involves an IMD To Do Entry and retrying an IMD that fails validation every 30 minutes?
A

Read BO values (automated retry, next retry, retry until date,…) using an algorithm of type D1-IMD-RETRY

55
Q

An account’s balance is equal to the ___

A

sum of the FTs linked to its SAs

56
Q
  1. What happens when financial transaction is canceled?
A

A reversal financial transaction is created. New reversion financial transaction is created

57
Q
  1. Which of the following are true about the FT creation algo/or what does it control?
A
  • Whether current and/or payoff balances are affected by the FT
  • How GL entries are created
58
Q
  1. Which of the following results to multiple Bill Calculation Headers?
A

Multiple Rate Version Calculation Group

59
Q

Describe the correct order of execution of algorithms during bill completion

A

SA Type pre-bill completion,
Customer Class pre-bill completion,
SA Type Bill Completion,
Customer Class Bill Completion,
Customer Class Post Bill Completion

60
Q
  1. Which status of Bill Segment can be regenerated?
A

Freezable and Error

61
Q
  1. Which information are required to execute Get Scalar Details usage rule?
A

UOM, TOU, SQI

62
Q
  1. Which is needed to establish with Service Provider before Usage Transactions can be created?
A

Usage Subscription

63
Q
  1. Where do you configure “date breaks” - breaking up of usage into sub-periods?
A

Usage Transaction

64
Q
  1. Which drives number of Bill Segment calculation header?
A

Rate version Calculation Group

65
Q
  1. Where can proration be configured?
A

Rate Schedule, Bill Factor, and Calculation Rule

66
Q

Calculation rules that support rate version proration such as Service Quantity, Stepped Service Quantity, Item Type, Flat Charge, Maximum and Minimum Charge, must be executed only in a ___

A

rate version calculation group

67
Q

There is an ___ flag in Calculation Rule to disable proration

A

Override Proration

68
Q
  1. Valid attributes to define bill determinant calculations for a usage subscription
  • Factor Override
  • VEE Rule
  • Usage Rule
  • TOU Map
A
  • Factor Override
  • Usage Rule
  • TOU Map
69
Q
  1. What causes multiple bill lines for Rate Component in a calculation header?
  • Change in Rate Schedule
  • Change in Rate Component
  • Change in Bill Factor
  • Changes in Rate Schedule and Rate Component
  • Changes in Rate Component and Bill Factor
A
  • Change in Bill Factor
70
Q
  1. Which base algorithm plug in spot can call rate application?
  • Bill Segment Type – Bill Segment Create
  • Adjustment Type – Generate Adjustment
  • Billable Charge Template
  • Bill Segment Type - Bill Segment FT Creation
  • Adjustment Type – Adjustment FT Creation
A
  • Bill Segment Type – Bill Segment Create
  • Adjustment Type – Generate Adjustment
71
Q
  1. When a customer has a specific price for a defined quantity which is different to other
    customers, where is this specific price for the related Bill Factor defined?
A

Service Agreement – Contract Value

72
Q
  1. What correctly describes the possible causes of price proration? (Choose the best answer.)
  • Changes in ___ and ___
  • Rate Schedule’s ___
  • Short or Long Periods which causes ___ to be affected
  • Changes in ___ during bill period (3)
  • ___ boundaries
A
  • Changes in Rate Version Calculation Group and Bill Factor
  • Rate Schedule’s Frequency
  • Short or Long Bill Periods (Calculation Rules are affected)
  • Change in Tax Exemption,
    Contract Values and
    Contract Riders during bill period
  • Seasonal boundaries
73
Q
  1. Where to disable the proration
  • Bill factor
  • Calculation Rule
  • Calc Rule Bo
  • Rate Schedule
  • Rate Version Configuration Group
A
  • Calc Rule Bo
74
Q
  1. Which rule is used in converting UOM?
  • Get Scalar Details and Axis Conversion
  • Get Scalar Details and Math
  • Get Scalar Details and Computation
  • Write Rules
A
  • Get Scalar Details and Math
75
Q

What rule is used for Interval Data?

A

Get Interval Data and Axis Conversion

76
Q
  1. What can be defaulted by an SA’s Start Options? (
A

Contract Terms, Rate Schedule, Terms & Conditions
(Choices vary per exam, review other fields that can be defaulted)
List as follows:
- Rate (Rate Schedule)
- Characteristics
- Contract Rider
- Contract Value
- Contract Quantity
- Recurring Charge Amount

77
Q
  1. A rate’s _____ controls the proration of time-dependent prices?

A) Calculation Group
B) Rate Version
C) Frequency
D) Calculation Rule

A

C) Frequency

78
Q
  1. What immediately (automatically) happens when payments are canceled?
A

Reversal FT is created.

79
Q
  1. What is the relationship of Payment Event and Tenders?
A

Number of Tenders depends on number of type of payments created

80
Q
  1. How many tenders in a Payment Event?
A

One per each form of Payment or Remittance e.g. cash, check, charge

81
Q
  1. How does the base Payment Distribution algorithm work?
A

Distribute payments by SA Type Priority & Debt Age

82
Q
  1. Which of the following objects controls what is to be done for an overpayment?
A

Customer Class

83
Q
  1. Where is the configuration for Overpayment Distribution located?
A

Customer Class

84
Q

Payment Default amount is configured in ___

A

Installation Options

85
Q

Payment Distribution is configured in the ___ (SA Type’s Priority and Debt Age determines payment distribution)

A

Account’s Customer Class

86
Q

___ Algorithm is configured in Account’s Customer Class (2)

A

Overpayment and NSF Charge

87
Q

created when payment is frozen

A

Payment FTs

88
Q

To enable Distribution Rules for Payment, configure the Financial Transactions Feature Configuration: (2)

A

o Enable Distribution Rules
o Default Distribution Rule

89
Q

Cancelling a ___ cancels ALL Payments linked to the Payment Event

A

Tender

90
Q

can be cancelled independently

A

Payment

91
Q

NSF can affect ___ (2)

A

Credit Rating, Cash-Only Points

92
Q

___ Threshold is configured in CIS installation record

A

Cash Only

93
Q

To enable Payment Advice, configure it in ___

A

Financial Transaction FC

94
Q
  1. What can be defined in Adjustment Type? Choose three.
  • Valid SA Types for the Adjustment
  • Rate that will be used in creating Adjustment
  • How Adjustment will be displayed/printed on Bill
  • Related Adjustment Type Profile (related to SA Type)
  • Default Adjustment Amount
  • CIS Division the adjustment can be applied within,
  • Approval Profile (if requires approval),
    Characteristics
  • Construction of FT If interface with A/P (Request Type) e.g. Refund checks
  • Additional logic when cancelled or frozen (algorithm spots)
A
  • Rate that will be used in creating Adjustment
  • How Adjustment will be displayed/printed on Bill
  • Default Adjustment Amount
  • CIS Division the adjustment can be applied within,
  • Approval Profile (if requires approval),
    Characteristics
  • Construction of FT If interface with A/P (Request Type) e.g. Refund checks
  • Additional logic when cancelled or frozen (algorithm spots)
95
Q

What is adjustment Approval Profile

A

Controls if an adjustment requires approval before being frozen

96
Q
  1. Where to configure collection criteria for a collection process for different types of debt (different collection procedures for different types of service agreements)?
A

Debt Class

97
Q

used to categorize a service agreement’s debt for the purpose of credit and collections (C&C) analysis.

A

Debt Class

98
Q
  1. Which entity defines the type of collection process to start based on age of debt, amount of debt and type of customer?
    - Debt Class
    - Collection Class
    - Collection Class Control
    - Customer Class
A

Collection Class Control

99
Q
  1. How many Service Agreements can be linked in a Severance Process?
A

One

100
Q

manages pre-qualification process by providing the following:
o Guided step by step process flow
o Customer Eligibility checks
o Manage supervisor approval
o Down payment options (delinquent amount, deposit, number of installments)

A

Payment Arrangement

101
Q

Payment Arrangement Request Provides the following:
o Guided ___
o Customer ___
o Manage ___
o Down payment options (3)

A
  • step by step process flow
  • Eligibility checks
  • supervisor approval
  • delinquent amount, deposit, number of installments
102
Q
  1. How many bill segment-related transactions related to Payment Arrangement?
A

Depending on number of bills that will cover the total amount of the Payment Arrangement

103
Q
  1. How many bill segment-related transactions related to Pay Plans?
A

none

CCS 2024 (2 decks)

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