CCS C2M Flashcards
1
Q
- What needs to set-up when creating a new BO to maintain its contents?
A
Related to Display SS and Maint UI maps
2
Q
- Which of the following entities hold the demographic and geographic information, financial info, billing, etc.
A
Account, Person, Premise, Service Point, Service Agreement
3
Q
- Which statements are true for Account?
- An account references one or more persons (one is main customer)
- Bills are produced for accounts and are sent to the account’s persons (always sent to main customer)
- Every account has a unique, system-assigned account ID (random number)
- Accounts never expire (dormant when they have no active contracts)
A
Do not select: Account will Expire
4
Q
- At any instant in time, how many meters (device) can be installed at a service point?
A
One
5
Q
- How many install events exist for previous year when meter exchange occurred in previous year?
A
Two - e.g. 1 install event per meter (old and new)
6
Q
- Which does SA Type control?
A
- Defines Rates that can be used on its SAs
- Defines which Date is used to select a Rate (Rate Selection Date)
- Start Options
- Payment Info
- Is Billable
- Severance Criteria
- Special Role (e.g. PA, Bill Determinants Required)
- Valid SP Types
- Debt Class
- Recurring Charges
7
Q
How many SPs can a premise have?
A
zero or more
8
Q
- Which are true for components?
*Components are attached to __.
*It cannot be installed to a ___.
*It has a ___.
A
- Attached to asset,
- Cannot be installed to a location,
- Has a disposition
9
Q
- Which of the following are true for the relationship between Assets and Components?
*Components are a class of ___.
*Components cannot be ___ on their own at a location, but can be ___, ___ or ___ like any other Asset.
*Components and assests have ___.
A
Components are a class of Assets.
Components cannot be installed on their own at a location, but can be received, tracked, or inspected like any other Asset.
Components and Assets have dispositions
(False options contradict those that are true e.g. Components are not Assets…)
10
Q
- Aside from set of procedures and careful handling instructions for Specifications, what can be used to provide information about specifications?
A
Attributes
11
Q
Specifications (design details and/or functional performance criteria) of Assets/Components includes following info: (3)
A
1) procedures
2) handling instructions
3) attributes
12
Q
- Which of the following are true about Specifications and Assets?
A single ___ can be used on many ___
A specification may contain ___.
Specifications are ___ and can easily be ___
Specification reference an ___ and ___
Should have unique___
Define available ___
A
A single specification can be used on many assets
A specification may contain peer specifications
NOTES:
Specifications are user defined and can easily be extended
Specification reference an Asset Type and Manufacturer
Should have unique internal stock code
Define available Firmware Versions
13
Q
- Which of the following are valid Asset dispositions?
Statuses:
* In Service,
* Pending Disposition
* Installed or Attached (for Component),
* In Receipt,
* In Repair,
* In Stores,
* Out of Service,
* Rejected,
* Retired
A
- Pending Disposition
- Installed or Attached (for Component),
- In Receipt,
- In Repair,
- In Stores,
- Rejected,
- Retired
14
Q
- Where to configure which usage need to be measured?
A
Measuring Component Type
15
Q
- Which are the attributes for measuring components?
- Badge and Serial Number
- Channel Multiplier and Channel Id
- Manufacturer and Model
- Head-end Systems (Smart Meter)
A
- Channel Multiplier and Channel Id
16
Q
- What’s the difference between Subtractive and Consumptive reading?
A
Subtractive MC’s usage = End Measurement minus Start Measurement.
Consumptive MC’s usage = Measurement
17
Q
- Which of the following are not true for Measuring Components?
- Type of MC include Physical, Standalone, Scratchpad, Aggregator
- SPI is only applicable for Interval MCs
- Types of MCs include Physical, Standalone, Scratchpad, and TOU.
- Seconds-per-interval is measured by Scalar MCs.
A
- Types of MCs include Physical, Standalone, Scratchpad, and TOU.
- Seconds-per-interval is measured by Scalar MCs.
18
Q
___has attributes that are the same regardless of number of MCs
A
Device
19
Q
___ has attributes that may differ for each MC in a device
A
MC
20
Q
___ records how device’s MC look at instant in time
A
Device Configuration
21
Q
- If a company has scalar devices with different registers for outgoing and incoming kwh measurements, how should you implement this in C2M?
A
1 device and multiple MCs
22
Q
- Choose 2 required configuration for Device Type for the two devices (something like that)
Provided
Gas Manual meter
Electric Smart meter
A
- Service Type
- Business Object
23
Q
- What are the different Service Order Activity Types/Processes?
- Enable Service,
- Disable Service,
- Cut for Non Payment,
- Reconnect Service for Payment,
- Exchange Meters,
- Create Device and SP
- Back to Back Service
A
- Enable Service,
- Disable Service,
- Cut for Non Payment,
- Reconnect Service for Payment,
- Exchange Meters,
- Create Device and SP
- Back to Back Service
(all except Create Device and SP)
24
Q
- What can be done by Enable Service Order?
A
- Connect SP,
- Install device,
- Turn on device,
- Check Measurement exists
25
22. What can “Are SP and Device Ready?” status algorithm do?
* Customer Device Compatibility Check,
* Connect SP and/or Install Device,
* Connect Device,
* Check for Measurement,
* Create Device
* Create SP
* Update US/SP Start Date Time
* Customer Device Compatibility Check,
* Connect SP and/or Install Device,
* Connect Device,
* Check for Measurement,
* Update US/SP Start Date Time
Note: It cannot “Create Service Point”, “Create Device”, etc, which are the other choices for this question
26
23. Which of the following is Connect SP and/or Install Device algorithm capable of?
Sending a smart meter command
Create field activity
Create SP
Create Device
Sending a smart meter command
Create field activity
Incorrect: Create SP, Create Device
27
A _____ determines the actions required to change the service point to the desired state and orchestrates these actions (field work, smart commands and measurements)
Service Order
28
_____ algorithm is the same with “Connect SP and/or Install Device” but uses current state of the Install Event as the criteria when evaluating the device
Update Device algorithm
29
Field Activity Types are defined in _____
D1-FieldTaskTypeLookup
30
24. What should be setup in order to send bill /subscription (notification) to customer?
Account Contact Preference
31
25. Which three of the following are true about Usage Subscription?
* A usage subscription must exist before a customer or a service point's usage can be calculated
* Usage subscriptions are created/updated when a service agreement is created or updated
* Usage subscriptions control how usage is calculated and the service points whose consumption is used to calculate the usage
* A usage subscription may be linked to multiple service points
Usage Subscription can have multiple SPs,
Usage subscriptions are created/updated when a service agreement is created or updated,
A usage subscription must exist before a customer or a service point's usage can be calculated
32
26. How many Service Points can a Usage Subscription reference?
one or more
33
27. Where do you define the recipient of the usage / bill determinant?
Usage Subscription / Type
34
Other term for bill determinants
Usage
35
Initial measurements are normalized into___ where each is for a specific date and time
Final measurements
36
Initial measurements (IMDs) contain original and final versions, final measurements are created using ___
Post-VEE quantities
37
A final measurement's condition is copied from the ___
post VEE condition
38
___ must be created and completed to add or update measurements as there is no UI that allows users to directly edit final measurements
IMD
39
How many final measurement can exist for a given date/time for a given measuring component (interval or scalar)
One
40
In both Interval or Scalar, the ___ stored represents the amount consumed between its date/time and the prior date/time
Final measurement value
41
Where to plug-in the Algorithm for Derived Values of a Final Measurement?
MC Type
Device Type
Measuring Component BO
Device BO
MC Type - Value Derivation
42
31. What is the correct flow from IMD to creation of usage?
Load Initial Measurements ->
Validate Edit Estimate (VEE) Initial Measurements ->
Create Final Measurements ->
Calculate Usage
43
33. In addition to the "as measured" value, final measurements can record up to how many "derived values"?
10
44
___ are used to calculate usage, not vice versa
final measurements are used to calculate usage. Other options will try to flip the order like ‘usage is needed to calculate final measurement’.
45
35. If the IMD is already visible in C2M portal but not yet finalized, which validation can be assumed already passed?
Critical validation
46
36. Which BO executes the validation upon receiving the IMD from head-end system?
IMD Seeder
47
37. When adding additional critical validations to the IMD before subjecting it to VEE, where should these be added?
IMD Seeder – Lifecycle
48
38. When is IMD Critical Validation is triggered?
Pre-VEE
49
39. When is Meter Multiplier applied?
Pre-VEE / Prepare for VEE
50
40. How you ensure that the VEE group/rule are executed?
Set up fallback VEE group
51
41. Which 2 configurations can be set-up if a rule is only applicable to 1 of 2 meters for a certain condition?
Configure 2 VEE group, Create Eligibility criteria
52
42. Where to configure VEE groups?
Measuring Component and MC Type
53
43. What are the three categories of IMD Exceptions:
Terminate, Issue, Information
54
44. Situation presented involves an IMD To Do Entry and retrying an IMD that fails validation every 30 minutes?
Read BO values (automated retry, next retry, retry until date,…) using an algorithm of type D1-IMD-RETRY
55
An account’s balance is equal to the ___
sum of the FTs linked to its SAs
56
46. What happens when financial transaction is canceled?
A reversal financial transaction is created. New reversion financial transaction is created
57
48. Which of the following are true about the FT creation algo/or what does it control?
* Whether current and/or payoff balances are affected by the FT
* How GL entries are created
58
49. Which of the following results to multiple Bill Calculation Headers?
Multiple Rate Version Calculation Group
59
Describe the correct order of execution of algorithms during bill completion
SA Type pre-bill completion,
Customer Class pre-bill completion,
SA Type Bill Completion,
Customer Class Bill Completion,
Customer Class Post Bill Completion
60
51. Which status of Bill Segment can be regenerated?
Freezable and Error
61
52. Which information are required to execute Get Scalar Details usage rule?
UOM, TOU, SQI
62
53. Which is needed to establish with Service Provider before Usage Transactions can be created?
Usage Subscription
63
54. Where do you configure "date breaks" - breaking up of usage into sub-periods?
Usage Transaction
64
55. Which drives number of Bill Segment calculation header?
Rate version Calculation Group
65
56. Where can proration be configured?
Rate Schedule, Bill Factor, and Calculation Rule
66
Calculation rules that support rate version proration such as Service Quantity, Stepped Service Quantity, Item Type, Flat Charge, Maximum and Minimum Charge, must be executed only in a ___
rate version calculation group
67
There is an ___ flag in Calculation Rule to disable proration
Override Proration
68
57. Valid attributes to define bill determinant calculations for a usage subscription
- Factor Override
- VEE Rule
- Usage Rule
- TOU Map
- Factor Override
- Usage Rule
- TOU Map
69
58. What causes multiple bill lines for Rate Component in a calculation header?
- Change in Rate Schedule
- Change in Rate Component
- Change in Bill Factor
- Changes in Rate Schedule and Rate Component
- Changes in Rate Component and Bill Factor
- Change in Bill Factor
70
59. Which base algorithm plug in spot can call rate application?
- Bill Segment Type – Bill Segment Create
- Adjustment Type – Generate Adjustment
- Billable Charge Template
- Bill Segment Type - Bill Segment FT Creation
- Adjustment Type – Adjustment FT Creation
- Bill Segment Type – Bill Segment Create
- Adjustment Type – Generate Adjustment
71
60. When a customer has a specific price for a defined quantity which is different to other
customers, where is this specific price for the related Bill Factor defined?
Service Agreement – Contract Value
72
61. What correctly describes the possible causes of price proration? (Choose the best answer.)
- Changes in ___ and ___
- Rate Schedule's ___
- Short or Long Periods which causes ___ to be affected
- Changes in ___ during bill period (3)
- ___ boundaries
- Changes in Rate Version Calculation Group and Bill Factor
- Rate Schedule’s Frequency
- Short or Long Bill Periods (Calculation Rules are affected)
- Change in Tax Exemption,
Contract Values and
Contract Riders during bill period
- Seasonal boundaries
73
62. Where to disable the proration
- Bill factor
- Calculation Rule
- Calc Rule Bo
- Rate Schedule
- Rate Version Configuration Group
- Calc Rule Bo
74
63. Which rule is used in converting UOM?
- Get Scalar Details and Axis Conversion
- Get Scalar Details and Math
- Get Scalar Details and Computation
- Write Rules
- Get Scalar Details and Math
75
What rule is used for Interval Data?
Get Interval Data and Axis Conversion
76
64. What can be defaulted by an SA’s Start Options? (
Contract Terms, Rate Schedule, Terms & Conditions
(Choices vary per exam, review other fields that can be defaulted)
List as follows:
- Rate (Rate Schedule)
- Characteristics
- Contract Rider
- Contract Value
- Contract Quantity
- Recurring Charge Amount
77
65. A rate’s _____ controls the proration of time-dependent prices?
A) Calculation Group
B) Rate Version
C) Frequency
D) Calculation Rule
C) Frequency
78
66. What immediately (automatically) happens when payments are canceled?
Reversal FT is created.
79
67. What is the relationship of Payment Event and Tenders?
Number of Tenders depends on number of type of payments created
80
68. How many tenders in a Payment Event?
One per each form of Payment or Remittance e.g. cash, check, charge
81
69. How does the base Payment Distribution algorithm work?
Distribute payments by SA Type Priority & Debt Age
82
70. Which of the following objects controls what is to be done for an overpayment?
Customer Class
83
71. Where is the configuration for Overpayment Distribution located?
Customer Class
84
Payment Default amount is configured in ___
Installation Options
85
Payment Distribution is configured in the ___ (SA Type’s Priority and Debt Age determines payment distribution)
Account’s Customer Class
86
___ Algorithm is configured in Account’s Customer Class (2)
Overpayment and NSF Charge
87
created when payment is frozen
Payment FTs
88
To enable Distribution Rules for Payment, configure the Financial Transactions Feature Configuration: (2)
o Enable Distribution Rules
o Default Distribution Rule
89
Cancelling a ___ cancels ALL Payments linked to the Payment Event
Tender
90
can be cancelled independently
Payment
91
NSF can affect ___ (2)
Credit Rating, Cash-Only Points
92
___ Threshold is configured in CIS installation record
Cash Only
93
To enable Payment Advice, configure it in ___
Financial Transaction FC
94
72. What can be defined in Adjustment Type? Choose three.
- Valid SA Types for the Adjustment
- Rate that will be used in creating Adjustment
- How Adjustment will be displayed/printed on Bill
- Related Adjustment Type Profile (related to SA Type)
- Default Adjustment Amount
- CIS Division the adjustment can be applied within,
- Approval Profile (if requires approval),
Characteristics
- Construction of FT If interface with A/P (Request Type) e.g. Refund checks
- Additional logic when cancelled or frozen (algorithm spots)
- Rate that will be used in creating Adjustment
- How Adjustment will be displayed/printed on Bill
- Default Adjustment Amount
- CIS Division the adjustment can be applied within,
- Approval Profile (if requires approval),
Characteristics
- Construction of FT If interface with A/P (Request Type) e.g. Refund checks
- Additional logic when cancelled or frozen (algorithm spots)
95
What is adjustment Approval Profile
Controls if an adjustment requires approval before being frozen
96
74. Where to configure collection criteria for a collection process for different types of debt (different collection procedures for different types of service agreements)?
Debt Class
97
used to categorize a service agreement's debt for the purpose of credit and collections (C&C) analysis.
Debt Class
98
75. Which entity defines the type of collection process to start based on age of debt, amount of debt and type of customer?
- Debt Class
- Collection Class
- Collection Class Control
- Customer Class
Collection Class Control
99
76. How many Service Agreements can be linked in a Severance Process?
One
100
manages pre-qualification process by providing the following:
o Guided step by step process flow
o Customer Eligibility checks
o Manage supervisor approval
o Down payment options (delinquent amount, deposit, number of installments)
Payment Arrangement
101
Payment Arrangement Request Provides the following:
o Guided ___
o Customer ___
o Manage ___
o Down payment options (3)
- step by step process flow
- Eligibility checks
- supervisor approval
- delinquent amount, deposit, number of installments
102
78. How many bill segment-related transactions related to Payment Arrangement?
Depending on number of bills that will cover the total amount of the Payment Arrangement
103
79. How many bill segment-related transactions related to Pay Plans?
none
