Catering & Call Center General Questions

Question 1

How would you describe Stonefire Grill to someone who has never eaten in our restaurant before?

Answer 1

• Stonefire Grill is a family style restaurant.
• Ordering is done at the counter and food is brought to the tables.
• We serve big portions with almost all items available in personal, shareable, and family.

Question 2

What does fast casual mean?

Answer 2

• Simpler service with our guests placing their order and paying for it when they arrive and before they sit down. We have no waiters or waitresses like a more traditional restaurant.
• A self-service drink station provides beverages along with all other items our guests need, such as plates, napkins, utensils, and condiments.
• Food is delivered to the table when it is ready.

Question 3

How would you describe the menu at Stonefire Grill?

Answer 3

• Stonefire Grill serves mesquite grilled chicken, baby back ribs, salmon and tri tip, incredible salads, pizzas, sandwiches, and more. Everything is prepared fresh daily!

Question 4

What kind of wood is used in our grill?

Answer 4

• Mesquite

Question 5

Please explain our two-step cooking process for our meats:

Answer 5

• Our chicken, ribs and tri tip are slow cooked overnight in our ovens and then finished on the mesquite grill or in our broiler.

Question 6

Where can you get the most recent copies of the menu?

Answer 6

• You can request the most recent copy from your manager or find it on the website

Question 7

What is our web site address?

Answer 7

• www.stonefiregrill.com

Question 8

What times should our Team AVOID calling the restaurants and why?

Answer 8

• Avoid between 11am-2pm since that is when our restaurant teams are busiest.

Question 9

How many locations do we have and what are they?

Answer 9

12 SFG and 1 Rattlers BBQ: Valencia, West Hills, Fountain Valley, Irvine, Chatsworth, Pasadena, Thousand Oaks, Lakewood, Rancho Cucamonga, Torrance, Ventura, Brea, Rattlers

Question 10

What time do our restaurants open?

Answer 10

• 11 am, Sunday-Saturday

Question 11

What is the Catering Services Office Toll-Free Number?

Answer 11

(888) 649-5783

Question 12

What methods of payment do we accept?

Answer 12

• Cash | Visa | Master Card | American Express | Discover Card | Stonefire Grill Gift Cards
• Pre-Approved House Accounts are required for business checks
• NO personal checks accepted.

Question 13

Is everything on our menu available for takeout?

Answer 13

YES! Our entire menu is available for takeout.

Question 14

Is everything on our menu available for dine-in?

Answer 14

Everything on our menu is available for dine in except for the items from our catering menu.

Question 15

What is the most important part of your job at Stonefire Grill?

Answer 15

The most important part of my job at Stonefire Grill is to provide our guests with exceptionally friendly, efficient service.

Question 16

What is the right way to answer the phone?

Answer 16

• For Catering Team: Thank you for calling our Catering and Take Out Services, this is _________, how may I help you?
• For Call Center Team: Thank you for calling Stonefire Grill, this is _________, how may I help you?

Question 17

What discount do you receive when dining at Stonefire during your off hours?

Answer 17

• 50% off, up to four people or $60. This is available every day, even days you do not work.

Question 18

Does your family receive a discount when dining at Stonefire during your off hours?

Answer 18

• My family only receives a discount if I am with them.

Question 19

What is the Home Office Dress Code?

Answer 19

• Our dress standards are business casual. Everyone is expected to dress professionally. Certain items such as bare midriffs and shorts are not allowed. Jeans may be worn (without decorative holes), but only with a professional top.

Question 20

Do we take reservations?

Answer 20

• We do not take reservations because we are a limited service restaurant. However, we are happy to help any group find a table when they arrive.
• Should a guest want to rent out our dining room or patio space, or have a party for 20 or more, please ask for the guests contact information and provide to the Call Center or Catering Office Team Manager for a call back.