Case Study - Reflective Flashcards
What would you do differently next time?
Early Engagement of Stakeholders: I would aim to involve all stakeholders, including the local authorities and statutory bodies, at an earlier stage. While the project was successful, early engagement could have streamlined the planning and approval process, particularly for the drainage issues. This might have reduced the time spent in discussions and revisions with the engineer and local authority regarding the drainage design.
Contractual Clarity: I would have included more detailed provisions regarding phasing in the initial contract documents. By explicitly defining sections and phases within the contract, we could have provided clearer guidelines for managing the operational site during construction. This might have mitigated some of the complexities and risks associated with keeping the branch operational.
How did you act ethically?
Transparent Communication: I maintained transparent communication with both the client and the contractor. For example, when assessing the contractor’s Extension of Time claim, I provided a clear rationale for my decision to grant only two weeks instead of the requested three. This ensured that all parties understood the basis of my decisions and could trust that they were fair and just.
Client’s Best Interests: I acted in the best interests of the client by carefully evaluating all options and providing reasoned advice, even when it involved recommending costlier or more complex solutions. For instance, my recommendation to proceed with a standard car park build-up, despite the initial preference for permeable surfacing, was based on a thorough analysis of cost and functionality, ensuring the client received the best value.
What were your key achievements?
Effective Contract Administration: Administering the JCT contract effectively, including the handling of the Extension of Time claim, showcased my ability to manage contractual obligations and client expectations. My decision to grant a partial extension based on solid evidence and analysis demonstrated my competence in contract management and my ability to make informed decisions under pressure.
Client Relationship Management: Throughout the project, I maintained a strong relationship with the client, earning their trust and demonstrating my ability to deliver on their requirements. My ability to communicate technical information clearly and provide timely updates contributed to the successful completion of the project and reinforced the client’s confidence in my abilities.
