Case Reviews

Question 1

Where does the authority come from to monitor cases?

Answer 1

Code of Federal regulations

Question 2

How many cases need to be reviewed?

Answer 2

10% of each program and region

Question 3

Types of Quality Review Assurance Programs.

Answer 3

Operations Monitoring Reviews
Monitoring Oversight and internal Controls
Case Reviews
Risk Management
Regulatory Integrity
Internal Audit
Reporting and Analysis
Employee Performance and Development

Question 4

Why do case reviews

Answer 4

To ensure that VR services are in accordance with laws, regulations, policies, rules, procedures, and guidance

Question 5

Mosaic

Answer 5

Is a system for program performance oversight

Question 6

Risk areas

Answer 6

Application > 60 days
Eligibility > 90
Presumptive eligibility
Active services case management
Case cost>25000
Case length>5years
No counseling and guidance for >180 days
One time maintenance>200
Vacant caseload
Successful closure
Unsuccessful closure

Question 7

Case Reviews

Answer 7

Approvals
Consultations
Case Transfers
Formal Inquiries
Performance Measures 
Data Corrections
Risk Assessment

Question 8

Types of Reviews

Answer 8

Compliance and Quality
Technical and Purchasing Review
Case Reading

Question 9

Full

Partial

Answer 9

Every aspect

Partial -focuses on particular aspects

Question 10

Case Note requirements

Answer 10

See memo

Question 11

Case Review process

Answer 11

Case Review conducted
CCS is sent an email that a case review has been completed
CCs completes an CA and provides Feedback to reviewer.
CCS acknowledges the review
Reviewer ensures that the Corrective Actions are made and validates

Question 12

What can and cannot be corrected in a case review

Answer 12

Cannot-extension of time, late payments, ATF, Incorrect Eligibility decision
CAn-Obtaining necessary paperwork missing
Incorrect income information or wrong employment info entered.

Question 13

CVES certified

Answer 13

In order to provide vocational, etc tests for customers who are blind, they must be cert by the VDU

Question 14

Why do we use VDU

Answer 14

To determine a customer’s level of vocational potential
Can obtain at any time during the case
Helps with planning program and placement
To ID specific training
Considerations for higher academic training
If there are sign changes during the voc rehab program.

Question 15

What are the unique in-house services for blind visually Impaired

Answer 15

VRC
VRT
Diabetes 
VDU
ATU
EAS
OM
CCRC
Deafblind Specialist

Question 16

Significant Vision Loss

Answer 16

Creates a substantial impediment to employment and cannot be corrected with glasses or contact lenses