Case Management Pt2 Flashcards
What does automating decisions based on business logic enable?
Application users to focus on more nuance decisions that require business expertise.
What are conditional paths used to define in a case life cycle?
Paths in the case life cycle that are chosen by a user at run time or are based on run time values.
When would assignment routing be used?
To assign work to the most appropriate user?
What is a work queue?
A list of all open assignments, in order of importance, for a group of users.
What is a worklist?
A list of all open assignments, in order of importance, for a specific user.
What 3 areas should be considered when approval configuration?
The approval levels
The list of approvers
The approval process flow
What is the purpose of a rule in a Pega application?
An instruction for describing a specific case behavior, such as a process or automated decision.
What is versioning within Pega?
Whenever a rule requires to be changed a new version of the rule is created.
Pega maintains a history of changes in case changes need to be undone.
What is delegation within Pega?
Rules within Pega which are delegated down to business users for the business to update case behavior as business conditions change
What is ‘Reuse’ within Pega?
System architects reuse rules whenever an application needs to incorporate existing case behavior.
What are the 3 sections of the versioning number called?
Major version, minor version and patch version
What does the major version in a ruleset represent?
A substantial release of an application.
What does the minor version in a ruleset represent?
Represents an interim release or enhancements for a major release.
What does the patch version consist of?
Fixes to address bugs in an application.
What is the ruleset stack used for?
Determining the order in which Pega looks through rulesets to find the rule being used.
What are the classes each application consists of?
Work class, integration class and data class
What is the work class?
Contains the rules that describe how to process a case or cases, such as processes, data elements and user interfaces
What is the integration class?
Contains the rules that describe how the application interacts with other systems, such as a customer database or a third-party web server.
What is the data class?
Contains the rules that describe the data objects used in the application, such as a customer or a collection of order items.
What is a class that contains another class called?
A parent class
What is a class that is contained by another class called?
A child class
What are classes that comprise an application called?
Case hierarchy
What is the purpose of a class in a Pega application
A class organises rules within an application.
The position of a class within the class hierarchy determines the reuseability of the rules in that class.
What is a top-level case?
A case that does not have a parent case, but can cover, or become a parent of, other cases.
What is a child case?
A case that is covered by a parent case. When you configure a case as a child case, Pega maintains a relationship between the parent and child cases. Child cases represent work that must be completed to resolve the parent.
What is the difference between a top-level case and a child case?
A child case has a relationship with a parent case where a top-level does not.
what three questions should you answer to create effective correspondence?
Who is the user that receives the correspondence?
When does the correspondence need to be sent?
How will the correspondence be sent?
Which two statements identify why you should automate correspondence?
Automating correspondence allows you to send timely communication
Automating correspondence allows for sending consistent information to users
