Case Management Pt2

Question 1

What does automating decisions based on business logic enable?

Answer 1

Application users to focus on more nuance decisions that require business expertise.

Question 2

What are conditional paths used to define in a case life cycle?

Answer 2

Paths in the case life cycle that are chosen by a user at run time or are based on run time values.

Question 3

When would assignment routing be used?

Answer 3

To assign work to the most appropriate user?

Question 4

What is a work queue?

Answer 4

A list of all open assignments, in order of importance, for a group of users.

Question 5

What is a worklist?

Answer 5

A list of all open assignments, in order of importance, for a specific user.

Question 6

What 3 areas should be considered when approval configuration?

Answer 6

The approval levels
The list of approvers
The approval process flow

Question 7

What is the purpose of a rule in a Pega application?

Answer 7

An instruction for describing a specific case behavior, such as a process or automated decision.

Question 8

What is versioning within Pega?

Answer 8

Whenever a rule requires to be changed a new version of the rule is created.

Pega maintains a history of changes in case changes need to be undone.

Question 9

What is delegation within Pega?

Answer 9

Rules within Pega which are delegated down to business users for the business to update case behavior as business conditions change

Question 10

What is ‘Reuse’ within Pega?

Answer 10

System architects reuse rules whenever an application needs to incorporate existing case behavior.

Question 11

What are the 3 sections of the versioning number called?

Answer 11

Major version, minor version and patch version

Question 12

What does the major version in a ruleset represent?

Answer 12

A substantial release of an application.

Question 13

What does the minor version in a ruleset represent?

Answer 13

Represents an interim release or enhancements for a major release.

Question 14

What does the patch version consist of?

Answer 14

Fixes to address bugs in an application.

Question 15

What is the ruleset stack used for?

Answer 15

Determining the order in which Pega looks through rulesets to find the rule being used.

Question 16

What are the classes each application consists of?

Answer 16

Work class, integration class and data class

Question 17

What is the work class?

Answer 17

Contains the rules that describe how to process a case or cases, such as processes, data elements and user interfaces

Question 18

What is the integration class?

Answer 18

Contains the rules that describe how the application interacts with other systems, such as a customer database or a third-party web server.

Question 19

What is the data class?

Answer 19

Contains the rules that describe the data objects used in the application, such as a customer or a collection of order items.

Question 20

What is a class that contains another class called?

Answer 20

A parent class

Question 21

What is a class that is contained by another class called?

Answer 21

A child class

Question 22

What are classes that comprise an application called?

Answer 22

Case hierarchy

Question 23

What is the purpose of a class in a Pega application

Answer 23

A class organises rules within an application.

The position of a class within the class hierarchy determines the reuseability of the rules in that class.

Question 24

What is a top-level case?

Answer 24

A case that does not have a parent case, but can cover, or become a parent of, other cases.

Question 25

What is a child case?

Answer 25

A case that is covered by a parent case. When you configure a case as a child case, Pega maintains a relationship between the parent and child cases. Child cases represent work that must be completed to resolve the parent.

Question 26

What is the difference between a top-level case and a child case?

Answer 26

A child case has a relationship with a parent case where a top-level does not.

Question 27

what three questions should you answer to create effective correspondence?

Answer 27

Who is the user that receives the correspondence?

When does the correspondence need to be sent?

How will the correspondence be sent?

Question 28

Which two statements identify why you should automate correspondence?

Answer 28

Automating correspondence allows you to send timely communication

Automating correspondence allows for sending consistent information to users