Case Management

Question 1

What are the stages of Case Management?

Answer 1

Engagement, Assessment, Planning, Accessing Resources, Coordination, Disengagement

Question 2

Define engagement

Answer 2

the process of building an effective working relationship (reaching out) -
Methods include:
Interviewing techniques
Eliciting info about probs
Handling neg feelings
buil;ding trust (2 way street-dialogue goes both ways)
Clarifying role expectations

Question 3

Define assessment

Answer 3

-figuring out what the consumer needs *traditional problems)

Question 4

WHAT RESOURCES ARE AVAILABLE

Answer 4

FORMAL - dhhs dEPT OF lABOR ETC AND I NFORMAL - FAMILY, FRIENDS, COMMUNITY SUPPER

Question 5

BARRIERS - EXTERNAL, INTERNAL, INHERENT INCAPACITIES

Answer 5

EXTERNAL - resource doesnt exist - ie rural areas
or secondary resource needed to access first resource which is unavailable
INHERENT INCAPACITIES - factors outside ofapersons control which reduce or eliminate the persons ability to communicate effectively with the helpers ie MR MI Stroke alcoholism or drug abuse TBI
INTERNAL - beliefs attitudes or values that interefere with the consumers way of seeking help ie
Pessimism , Criticism, Fatalism, Cynicism

Question 6

3 Planning -

Answer 6

taking info from assessment and develop a PLAN OF ACTION

Question 7

4 ACCESSING RESOURCES

Answer 7

implement the service plan by using interventions to overcome barriers and connect client to needed resources (AT CLIENTS PACE)

Question 8

5 COORDINATION

Answer 8

1 insure help remains available (support)
2 monitor plan of effectiveness (follow-up)
3 task implementation sequence (prioritize)
4. contracting to enhance motivation (Clarity)

Question 9

6 DISENGAGEMENT

Answer 9

resolution of problems - ability to get and use help effecvtively - initiates helping ocnnections witnout case manager assisstance

Question 10

Basic themes of case management

Answer 10

STRENGTHS PERSPECTIVE
MUTUAL DERCISION MAKING
CLINICAL ELEMENTSSKILLS
CULTURAL COMPETENCE
GOAL FOCUSED PLANNING