Carvana

Question 1

CVSC Deductible

Answer 1

$0 for INRF

$50 for ONRF

Question 2

CVLW Deductible

Answer 2

$0 for INRF

$50 for ONRF

Question 3

VSC - what are NCC?

Answer 3

Maintenance, normal wear/tear items, batteries, aftermarket accessories, cosmetic/physical damage, outside influence, glass, and non-failures.

Everything else has potential for coverage

Question 4

VSC Rental Reimbursement (Before 2/17/20 and after)

Answer 4

Before 2/17/20 - Up to $30/day on covered component/approved claim up to 10 days

After 2/17/2020 - Up to $30/day on covered component/approved claim. Maximum of $300 per claim.

Question 5

LW Rental Reimbursement

Answer 5

Up to $40/day on covered component/approved claim. Maximum reimbursement of $400 per claim.

Question 6

Body Repair Rental Reimbursement

Answer 6

Up to $40/day while vehicle in body shop getting repairs, up to $400 max.

Labor hours are not used to determine eligibility in body claims

Question 7

Towing

Answer 7

Eligible for up to $75 through VAS - Refer customer to VAS

Question 8

LW Terms and Coverage

Answer 8

100 Days or 4,189 miles

Everything has the potential for coverage as long as mechanically failing

Question 9

Website

Answer 9

YourVehicleCare.com

Question 10

What components are NCC in CVSC after 3/8/21 that are CC in previous contracts?

Answer 10

Exhaust systems, wheel covers (hub caps), and catalytic converters.

Question 11

What is CVLW 0-7 day policy with SR?

Answer 11

If customer calls in with a concern in 0-7 days of purchase, customers have 30 days to get vehicle into RF for review. In 0-7 most components will be covered.

*Remember this is internal information

Question 12

In CVLW what does 45/1500 mean?

Answer 12

First 45 days or 1500 mi driven.

*Remember this is internal information

Question 13

What has potential for coverage in 45/1500?

Answer 13

Necessary maintenance and wearable items which can include; brakes and rotors, tires, clutch, fluids, light bulbs, spark plugs, shocks and struts.

*Remember this is internal information

Question 14

What is Carvana Subscription VSC?

Answer 14

It is an extended warranty option provided through ForeverCar for CVLW customers who did not purchase a VSC at time of sale.

It is good for 3 years, there are no mileage restrictions.

Customers need to contact CV to enroll.