Carvana 101 Flashcards
Where are our Carvana dealerships located?
Carvana has eliminated the need for a physical dealership. By moving everything 100% online, our customers can complete every step of the process conveniently from the comfort of their home and have the vehicle delivered straight to them!
What type of vehicles does Carvana sale?
We sell cars, trucks, SUVs, vans, etc.
We do not sell motorcycles, boats, RVs, trailers or tractors.
What are the Certified Used Vehicle quality requirements for Carvana?
No more than 10 years old.
No more than 110k miles.
No vehicles with reported accidents (Carfax included)
What are our 2 “Worry Free” Guarantees?
EVERY vehicle purchased through Carvana comes with a 7-day (400 mile) money back guarantee AND complimentary 100-day, 4189 mile (41.89 x daily) Limited Warranty because we care that our customers have peace of mind.
SilverRock is our warranty service provider.
Do Carvana Advocates receive Commission?
NO. At most traditional dealerships, sales people make their earnings from commission, but as Advocates, we do not earn commission. We may sell used cars, but we are not sales people.
Do our Dealer & docs fees range from $500-$1500?
At Carvana, we do not charge ANY dealer or doc fees. Not only do we save our customers time, we also save them MONEY!
Do we charge Shipping charges?
Customers in local markets are always eligible for free delivery (delivery=transporting the vehicle from our local market team location-known as a hub- to the customer). However, there could be an associated shipping cost (shipping=transporting the vehicle to the local hub). Shipping costs range from $100 - $600.
Vehicles with free shipping will always be prioritized to the top of the search page so customers can see those options first! You can also enter “Free Shipping” in the search bar at the top of the search page to filter by vehicles with free shipping.
What are the costs for Taxes, titles and registration?
The taxes, title and registration charges are estimated based on the customer’s zip code and provided based on state laws. The customer will see the finalized tax amount once they are in the purchase process.
When a customer creates an account on the website they enter in their zip code. This means when they are logged in they can see the estimated out-the-door price for every vehicle under the “Price Details” section.
Are customers able to negotiate prices?
At Carvana we offer a No Haggle No Hassle car purchasing experience. Based on fair market prices in addition to hidden/extra fees we can guarantee the best deals, so the price the customer sees on the website is the price they pay!
What delivery options do we offer?
Local delivery, vending machine pick-up, direct delivery.
In regards to Customer Resolutions what is NPS?
NPS is our Net Promoter Score, which tells us how likely customers are to recommend Carvana to their friends and family.
