Care Values

Question 1

Name all 7 care values

Answer 1

Confidentiality
Communication & relationships
Dignity
Independence
Health & safety
Anti-discrimination
Personal beliefs & identity

Question 2

Which TWO care values might relate to whether a person is offered halal foods in hospital?

Answer 2

Personal beliefs & identity

Anti-discrimination

Question 3

What kinds of work place policy might relate to health and safety

Answer 3

Infection control
Fire safety
Electrical safety
Personal protective equipment
Heavy lifting

Question 4

Name 3 ways a care home could promote the care value of independence.

Answer 4

Choice of food from menu
Choice of clothing
Encouragement to do things for themselves rather than rely on carers (e.g. clothing without buttons/zips)

Question 5

For what reasons could a person be discriminated against?

Answer 5

Race
Religion
Age
Gender
Social Class

Question 6

‘Personal Beliefs & Identity’ can cross over with ‘Anti-discrimination’ where it comes to things like religious preferences but can also relate to any strong beliefs. Give at least 3 non-religious examples of PBI.

Answer 6

Political beliefs 
Environmental (Save the rainforest!)
Animal rights (Ban fox hunting)
Vegetarian
Dressing differently, e.g. tattoos & piercings, goth, punk

Question 7

What are the 3 situations where a care worker should breach confidentiality?

Answer 7

Intends to harm themselves
Intends to harm someone else
Involved in a criminal activity

Question 8

Identify 3 ways a care worker in a care home could maintain a person’s dignity.

Answer 8

Being respectful while helping to use the toilet, e.g. waiting outside while they go.
Being respectful while feeding them, talking and offering choices of food and making sure none is spilt on them or their clothes.
Knocking and waiting to be invited into their room (their personal space) and respecting privacy in their room while cleaning.

Question 9

What are they key points to remember for good communication?

Answer 9

Eye contact
Nodding and smiling to acknowledge you are listening
Repeating back what the person has said to show you are listening (active listening)
Checking they understand by asking questions
Smiling and being friendly

Question 10

In what ways can we show non-verbal communication?

Answer 10

Facial expressions
Eye contact
Gestures
Body placement/language
Sign language

Question 11

What types of written communication are important for care workers?

Answer 11

Case notes/medical records - on paper or on computer
Letters to service users
Letters/referrals to other health professionals
Emails to other health professionals