Captains Flashcards
The Automatic aid system is a consortium of governments that agree to act as ___?
-One entity for purpose of improved fire/rescue/ems.
What will we provide on every call?
-Excellent customer service on each and every call.
What does the SOP define as a customer?
-Any person who receives our services and anyone with who our members have dealings (including our own members).
What is every interaction an opportunity for?
-To solve their problem and leave a positive, lasting impression.
What questions allow a member to determine if they are empowered to provide exceptional customer service without asking for permission?
-Is it right for the customer? Is it right for the department? Is it legal, ethical, and nice? Is it safe? Is it on your organizational level? Is it something you are willing to be accountable for? Is it consistent with our departments values and policies?
CALSSRC delegates official authority and trusts its members with the power to provide customer service to_____?
-Their level of ability and imagination.
What are company officers and command officers responsible for, with relation to customer service?
-Provide a work environment in which exceptional customer service and added value are the result of a refined system where members are empowered to operate between the lines. Basic organizational behavior must be customer oriented. Invest in human resource by keeping customer service a part of an ongoing development process. Take responsibility for themselves and their subordinates and expand authority in others. Sustain and enhance regional commitment and consistency in the execution of professional services and customer satisfaction.
What system will we always operate under at the incident scene?
-The incident command system.
What system do we take components from to operate our system?
-NIMS.
What are command procedures designed to do?
-Fix the responsibility for command on a certain individual through a standard identification system dependent upon the arrival sequence of members and companies. Ensure a strong, direct and visible command will be established from the onset of the incident. Establish an effective incident organization defining the activities and responsibilities assigned to the IC and other individuals operating within the ICS. Provide as sytem to process information to support incident management, planning, and decision-making. Provide a system for the orderly transfer of command to subsequent arriving officers. Ensure a seamless transition from Type 5/4 incident to type 3/2/1.
What are the roles/responsibilities of Shift Commanders in
the ICS?
-Manage battalions and supervise BCs, occupy position of senior advisor on the command team at greater alarm incidents.
What are the roles/responsibilities of Battalion Chiefs in the
ICS?
-Manage companies and supervise company officers. Occupy position of IC. Occupy position of Sector Officer. Occupy position of IC on command team during first and greater alarms.
What are the roles/responsibilities of Captains in the ICS?
-Occupy position of IC. Occupy position of sector officer. Manage task level activities and supervise firefighters.
Who is responsible for the completion of tactical objectives
at an incident?
-Incident Commander is responsible.
What are the tactical objectives?
-Rescue (primary all clear), Fire control, Property Conservation (loss stop).
What are the standard activities that are performed by the IC to achieve the tactical objectives?
-the functions of command.
What are the 8 functions of command?
-1. Assume and announce command – establish effective initial command position (post).
2. Rapidly evaluate the situation (size up).
3. Initiate, maintain, and control effective incident communications.
4. Provide and manage a steady, adequate, and timely stream of appropriate resources.
5. Identify the incident strategy, develop an IAP, and assigned companies and personnel consistent with plans and standard operating procedures.
6. Develop an effective incident organization using sectors/divisions/groups to decentralize and delegate geographical and functional responsibility.
7. Review, and revise the strategy to keep the IAP current.
8. Provide for the continuity, transfer, and termination of command.
Who is responsible for all the functions of command?
What about the responsibility for these functions?
-Incident commander is responsible, as well as the responsibility of these functions when command is transferred.
Which functions must be addressed immediately from the initial assumption of command?
-The first 6 functions of command.
Which model greatly increases effectiveness of the command team?
-Strategic decision making model.
Who establishes command?
-the first fire department member or unit to arrive at the scene of a multiple unit response shall assume command.
How long does this person stay in command for?
-They shall remain in command until command is transferred or the incident is stabilized and command is terminated.
What responses do not require assumption of command?
-One or two company responses that are not going to escalate beyond the commitment of those companies.
What is the first arriving unit or officer responsible for, even though they don’t assume command?
-Responsible for any needed command functions. Example: single unit response, check hazard, any ems call requiring only one or two companies.