captain study: conflict resolution Flashcards
DB 19-14
The fire chief’s expectation is that all members govern their behavior through abiding by all city policies, the department’s core values, code of conduct, and DPPH, and embrace our ___
Mission statement
DB 19-14
When conflicts and or disagreements occur at the workplace that lead to disruptions in work environment, immediate supervisors shall do all of the following:
Direct employees to immediately cease the engaged activity
attempt to resolve the issue and provide clear expectations
make immediate notification to their respective supervisor
document the incident by utilizing the CTS
DB19-14
When conflicts and or disagreements occur at the workplace that lead to disruptions in the work environment, immediate supervisors shall do all the following:
All members shall be given immediate review and understanding of the department’s zero tolerance policy toward discrimination, harassment, and retaliation as noted in the department’s DPPH
Document and journalize the dates and times of when the above recommendations have been directed or completed by the immediate supervisor
consider if the department’s mediation program can be of assistance
DB 19-14
Next level supervisors responsibilities are to:
Ensure entry is made in CTS
DB 19-14
the ____ serves as the department’s personnel officer/designee and will make appropriate notification to medical services division for the workplace assessment
Risk Management section BC
DB 19-14 managing conflicts and disagreements in the work environment
With ___, conflict resolution begins before the struggle occurs
Good leadership
DB 21-04
the Professional standards division’s primary function is to conduct and ensure thorough investigations, consistency in the application of discipline and compliance with the provisions of the____
California state firefighter’s bill of rights
DB 21-04 Progressive engagement in personnel management
The responsibility for maintaining good order falls largely on the shoulders of our____
Officers
DB 21-04
The purpose of progressive engagement and if necessary discipline, is three-fold. What are they?
modify the behavior of an underperforming member
maintain public trust in our department
keep members informed of potential consequences
DB 21-04
The manual of operations states that, “an F-___ notice to improve performance is appropriate when a deficiency has been observed in a member’s appearance, attitude, work habits, performance or actions.
1104
DB21-04
how long is the notice to improve performance retained for?
until the deficiency is corrected
DB21-04
the_____keeps the original notice to improve performance
member
DB21-04
Who creates the reprimand?
PSD
DB21-04
what is step 2 of progressive engagement?
Formal counseling/training
DB19-07
Should any scheduled transfer or current assignment place a supervisor in a rating or reviewing role to a member in one of the above relationships, the supervisor shall inform his or her immediate supervisor in writing as soon as they become aware. The notification may be in the form of _____
F-223
DB18-04
Workplace violence against an employee by a present or former employee, supervisor, or manager is categorized as:
type 3 violence
DB 18-04
Employees must use caution when dealing with upset individuals. Some techniques that can be utilized to calm a hostile person are:
Use empathy
listen actively
stay calm
don’t patronize
DB18-04
If a person is simply argumentative or making verbal threats against members or bystanders, place a “______” call to metro and stand by for LAPD
Back up the FD
DB 18-04
The LAFD’s workplace violence coordinator is the BC assigned to ______
Risk management
DB 18-04
LAPD has a threat management unit that can determine if an employee is a danger to themselves or others and has the ability to institute a ____hr hold
72
DB18-12
Members should prioritize sleep at a minimum of ____hrs per night
7-8
DB18-12
Critical incidents are a component of the firefighting profession. research suggests that it is not the trauma itself that leads to the negative outcomes, but the______ of the event
interpretation
DB18-12
Life balance and satisfaction are achieved through_____
emotional intelligence and proactive coping
TB 97
the message that we send to others is often ____% non verbal or body language
50-60
TB 97
intimate distance reserved for only loved ones is between ___-___
6-18”
TB97
experts have broken non-verbal communication into five categories:
Body signals
voice signals
object signals
time signals
Space signal
TB97
what is the most effective method to get people to comply
verbal judo
Substance abuse policy
the most common court challenge to substance abuse testing programs is that these programs could constitute an unreasonable search and seizure prohibited by the ____ amendment
4
Substance abuse policy
courts have identified a term called “_____” to determine when substance abuse testing is justified
reasonable suspicion
Substance abuse policy
members will be considered impaired and unable to perform their duties in a safe manner if an alcohol level is at a level as low as ?
.01
Substance abuse policy
which of the following is a symptom of marijuana use
lack of motivation
Substance abuse policy
Alcohol can cause which symptoms:
odor on breath
slurred speech
bloodshot eyes
sloppy personal appearance
substance abuse policy
cocaine “rush or “flash of intense euphoria lasts ___to___ minutes with a lesser euphoria that lasts three to four hours
5-15
substance abuse policy
cocaine is used in which ways?
swallowed
IV
sniffing
inhalation
substance abuse policy
conversational behavior of a cocaine user are:
rapid, choppy speech patterns
depression
paranoid ideas
repeated conversations
incomplete ideas and rapid changes of topic
Substance abuse policy
when there is reasonable suspicion that the member has used an illegal/controlled substance or is under the influence of alcohol on duty the suspected member will:
not be left alone at this point and shall not respond to emergency incidents
substance abuse policy
reasonable suspicion is defined as:
Degree of perception that would lead an ordinary, prudent and cautious person to believe, based on circumstances that a suspect has ingested a controlled substance
substance abuse policy
the supervisor’s report of employee’s physical characteristics/behavior is the F-____
3000
Substance abuse policy
if the employee refuses the order to provide the urine sample, direct the employee to write their answers to questions 4and 5 on the F-___
3001
substance abuse policy
if the employee voluntarily provides a urine sample, have employee and witnesses sign the F-___
3002
Book 71
how many phases are there in the critical incident stress debriefing program?
5
Book 71
formal debriefing should optimally occur____after the occurrence
24-72 hours
Book 71
defines homeostasis as
a person’s natural tendency to maintain his/her environment within normal limits
Book 71
formal defusing should last no longer than ___, but varies due to the number of employees
1 hour
Book 71
CISD stands for
critical incident stress debriefing
TB99
First responder, inflated fire hose, the preferred hose for this evolution is _____ maximum of 2.5” firefighting hose and the ideal inflation pressure is ___psi
50-100’ 50-60psi
TB 116
the event of any possible tunnel evacuation, there are a total of 93 cross passages staggered at approximately ____ft intervals throughout the tunnel
750’
Book 30
incident command terminology is required anytime a category____ assignment is held to work at an incident
B
Book 30
If the company officer assumes the incident command mode, the following options are available regarding the assignment of their remaining crew members
the company officer who remains as the IC may place the company into action with a member who is designated as the acting company officer
the officer may assign their crew members to work under the supervision of another company officer
the officer may elect to assign the crew members to perform staff functions to assist IC
TB 135
as a minimum, a rescue task force shall have____ fire department medical personnel and ___ force protection officers. when possible, RTF’s should incorporate a paramedic.
2,2
