captain study: conflict resolution Flashcards
DB 19-14
The fire chief’s expectation is that all members govern their behavior through abiding by all city policies, the department’s core values, code of conduct, and DPPH, and embrace our ___
Mission statement
DB 19-14
When conflicts and or disagreements occur at the workplace that lead to disruptions in work environment, immediate supervisors shall do all of the following:
Direct employees to immediately cease the engaged activity
attempt to resolve the issue and provide clear expectations
make immediate notification to their respective supervisor
document the incident by utilizing the CTS
DB19-14
When conflicts and or disagreements occur at the workplace that lead to disruptions in the work environment, immediate supervisors shall do all the following:
All members shall be given immediate review and understanding of the department’s zero tolerance policy toward discrimination, harassment, and retaliation as noted in the department’s DPPH
Document and journalize the dates and times of when the above recommendations have been directed or completed by the immediate supervisor
consider if the department’s mediation program can be of assistance
DB 19-14
Next level supervisors responsibilities are to:
Ensure entry is made in CTS
DB 19-14
the ____ serves as the department’s personnel officer/designee and will make appropriate notification to medical services division for the workplace assessment
Risk Management section BC
DB 19-14 managing conflicts and disagreements in the work environment
With ___, conflict resolution begins before the struggle occurs
Good leadership
DB 21-04
the Professional standards division’s primary function is to conduct and ensure thorough investigations, consistency in the application of discipline and compliance with the provisions of the____
California state firefighter’s bill of rights
DB 21-04 Progressive engagement in personnel management
The responsibility for maintaining good order falls largely on the shoulders of our____
Officers
DB 21-04
The purpose of progressive engagement and if necessary discipline, is three-fold. What are they?
modify the behavior of an underperforming member
maintain public trust in our department
keep members informed of potential consequences
DB 21-04
The manual of operations states that, “an F-___ notice to improve performance is appropriate when a deficiency has been observed in a member’s appearance, attitude, work habits, performance or actions.
1104
DB21-04
how long is the notice to improve performance retained for?
until the deficiency is corrected
DB21-04
the_____keeps the original notice to improve performance
member
DB21-04
Who creates the reprimand?
PSD
DB21-04
what is step 2 of progressive engagement?
Formal counseling/training
DB19-07
Should any scheduled transfer or current assignment place a supervisor in a rating or reviewing role to a member in one of the above relationships, the supervisor shall inform his or her immediate supervisor in writing as soon as they become aware. The notification may be in the form of _____
F-223
DB18-04
Workplace violence against an employee by a present or former employee, supervisor, or manager is categorized as:
type 3 violence
DB 18-04
Employees must use caution when dealing with upset individuals. Some techniques that can be utilized to calm a hostile person are:
Use empathy
listen actively
stay calm
don’t patronize
DB18-04
If a person is simply argumentative or making verbal threats against members or bystanders, place a “______” call to metro and stand by for LAPD
Back up the FD
DB 18-04
The LAFD’s workplace violence coordinator is the BC assigned to ______
Risk management
DB 18-04
LAPD has a threat management unit that can determine if an employee is a danger to themselves or others and has the ability to institute a ____hr hold
72
