Capitulo 8 - Separation & Retention Flashcards
How can a company be successful?
Every organization recognizes that it needs satisfied, loyal customers.
In addition, success requires satisfied, loyal employees.
Retaining employees helps retain customers and increase sales.
Organizations with low turnover and satisfied employees tend to perform better.
What is involuntary turnover?
- Turnover initiated by an employer.
- Often with employees who would prefer to stay.
Characteristics:
Recruiting, selection, and training replacements
Lost productivity
Lawsuits
Workplace violence
What is voluntary turnover?
- Turnover initiated by employees.
- Often when the organization would prefer to keep them.
Characteristics:
Recruiting, selection, and training replacements
Lost productivity
Loss of talented emplyees.
What is employee separation?
Organizations must develop a standardized, systematic approach to discipline and discharge.
These decisions should not be left solely to the discretion of individual managers or supervisors.
Policies should allow for various ways to intervene.
Policies should be based on principles of justice and law.
What are the principles of justice?
Outcome fairness, procedural justice, interactional justice.
What is outcome fairness?
A judgement that the consequences given to employees are fair.
Characteristics:
Consistent Outcomes
Knowledge of outcomes
Outcomes in proportion to behaviors
What is procedural justice?
A judgement that fair methods were used to determine the consequences an employee receives.
Characteristics:
Consistent procedures
Avoidance of bias
Accurate information
Way to correct mistakes
Representation of all interests
Ethical standards
What is interactional justice?
A judgement that the organization carried out its actions in a way that took the employee’s feelings into account.
Characteristics:
Explanation of decision
Respectful treatment
Consideration
Empathy
What are the legal requirements?
Wrongful discharge
Discrimination
Employees’ privacy
Notification of layoffs
Legal Requirements
What is wrongful discharge?
- Discharge may not violate an implied agreement:
o E.g., employer had promised job security
o E.g., action inconsistent with company rules - Discharge may not violate public policy:
o E.g., terminating employee for refusing to do something illegal or unsafe.
Legal Requirements
What is discrimination?
- Employers must make discipline decisions without regard to a person’s age, sex, race, or other protected status.
- Evenhanded, carefully documented discipline can avoid such claims.
Legal Requirements
What is employee’s privacy?
- Employers need to ensure that the information they gather and use for discipline is relevant.
- Privacy issues also concern the employer’s wish to search or monitor employees.
- Employers must be prudent in deciding who will see the information.
Legal Requirements
What is notification of layoffs?
- Organizations that plan broad-scale layoffs may be subjected to the Workers’ Adjustments, Retraining and Notification Act (WARN).
- Employers covered by the law are required to give notice before any closing or layoff.
What is progressive discipline?
A formal discipline process in which the consequences become more serious if the employee repeats the offense.
- Rules of behavior should cover disciplinary problems such as: Tardiness, absenteeism, unsafe work practices, poor quantity or quality of work, sexual harassment, cyberslacking.
What is the “hot-stove-rule”?
Principle of discipline that says discipline should be like a hot stove, giving clear warning and following up with consistent, objective, and immediate consequences.
