Capabilites Framework - Personal Qualities Flashcards
1
Q
Describe the following personal quality:
Conceptual and Analytical
A
- Deals with concepts and complexity comfortably
- Uses analytical and conceptual skills to reason through problems
- Has creative ideas and can project how these can link to innovations
2
Q
Describe the personal quality of
Creativity and Innovation
A
- Generates new ideas
- Draws on a range of information sources to identify new ways of doing things
- Actively influences events and promotes ideas
- Translates creative ideas into workplace improvements
- Reflects on experience and is open to new ways to improve practice
3
Q
Describe the personal quality of
Customer Focus
A
- Listens to customers
- Actively seeks to meet customer needs
- Seeks ways to improve services
- Committed to delivering high quality outcomes for clients
4
Q
Describe the personal quality of
Commercial acumen
A
- Entrepreneurial
- Shrewd in business dealings
- Aware of business opportunities
5
Q
Describe the personal quality of
Decisiveness
A
- Makes rational and sound decisions based on a consideration of the facts and alternatives
- Makes tough decisions, sometimes with incomplete information
- Evaluates rational and emotional elements of situations
- Makes quick decisions where required
- Commits to a definite course of action
6
Q
Describe the personal quality of
Detail focus
A
- Observes fine details
- Identifies gaps in information
- Looks for logical sequences of information
- Highlights practical considerations of plans and activities
7
Q
Describe the personal quality of
Developing others
A
- Actively seeks to improve others’ skills and talents by providing constructive feedback, coaching and training opportunities
- Empowers others by investing them with the authority and latitude to accomplish tasks
- Appropriately delegates responsibilities to further the development of others
8
Q
Describe the personal quality of
Drive and commitment
A
- Enthusiastic and committed
- Demonstrates capacity for sustained effort and hard work
- Sets high standards of performance for self and others
- Enjoys a vigorous and dynamic work environment
9
Q
Describe the personal quality of
Empathy and cultural awareness
A
- Pays attention to words, expressions and body language
- Paraphrases messages to check understanding
- Shapes responses to individuals, based on a range of information they have noted
- Communicates well with, relates to and sees issues from the perspective of, people from a diverse range of cultures and backgrounds
10
Q
Describe the personal quality of
Flexibility
A
- Adaptable
- Open to new ideas
- Accepts changed priorities without undue discomfort
- Recognises the merits of different options and acts accordingly
11
Q
Describe the personal quality of
Initiative and accountability
A
- Proactive and self-starting
- Seizes opportunities and acts upon them
- Takes responsibility for own actions
12
Q
Describe the personal quality of
Integrity
A
- Committed to the public interest
- Operates in a manner that is consistent with the organisation’s code of conduct
- Inspires trust by treating all individuals fairly
13
Q
Describe the personal quality of
Relationship building
A
- Establishes and maintains relationships with people at all levels
- Promotes harmony and consensus through diplomatic handling of disagreements
- Forges useful partnerships with people across business areas, functions and organisations
- Builds trust through consistent actions, values and communication
- Minimises surprises
14
Q
Describe the personal quality of
Resilience
A
- Perseveres to achieve goals, even in the face of obstacles
- Copes effectively with setbacks and disappointments
- Remains calm and in control under pressure
- Accepts constructive criticism in an objective manner, without becoming defensive
15
Q
Describe the personal quality of
Self-confidence
A
- Conveys confidence through body language
- Trusts own ability
- Listens to, and considers, criticism
- Reflects on their actions in a balanced way
- Viewed by others as confident
