CAP Analytics Problem Framing Flashcards
Confirming evidence trap
Seeking additional evidence to support a hypothesis rather than seeking data to refute the hypothesis
Framing trap
Locking into one mental model of the business problem rather than considering other perspectives
Kano’s requirements model
Method to assess product development and customer satisfaction based on categorization of requirements as must-be, one-dimensional, attractive, indifferent, and reverse qualities; requirements drift over time
Requirements Decomposition
Answers the how specified by the five w’s of the business problem statement
Design thinking
the cognitive, strategic and practical processes by which concepts are developed by individuals and/or teams; encompasses processes such as context analysis, problem finding and framing, ideation and solution generating, creative thinking, sketching and drawing, modelling and prototyping, testing and evaluating
Sunk cost trap
Allowing past investments and unrecoverable costs to influence current decisions
Golden rules of analytics problem framing
Discover the problem together, learn from each other, make the client your champion
Anchoring trap
Adjusting from a benchmark can cause a bias when making estimates and predictions
Balanced Scorecard (BSC)
A performance management report used by a team focused on managing the implementation of a strategy or operational activities; focuses on the organization’s strategic agenda, includes a small number of data items to monitor, and includes a mix of financial and non-financial terms
Quality Function Deployment (QFD)
A method to transform qualitative user demands into quantitative parameters, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of the manufacturing process
Wicked problem
a problem that is difficult or impossible to solve because of incomplete, contradictory, and changing requirements that are often difficult to recognize
Tame problem
Have definite solution(s), that can be evaluated, and is defined and stable
Tuckman’s Model of Group Development
forming, storming, norming, performing
Complexity cube
Method to compare organizational, content, and analytical complexity of a problem
House of Quality
identifies and classifies customer desires (What’s), identifies the importance of those desires, identifies engineering characteristics which may be relevant to those desires (How’s), correlates the two, allows for verification of those correlations, and then assigns objectives and priorities for the system requirements
