Camino Medley

Question 1

3-min demo of mobile inspections

Question 2

5-min demo of code enforcement

Question 3

3-min demo of batch review

Question 4

5-min demo of application intake review

Question 5

Who else do you work with in Iowa?

Question 6

60-second answer to what’s customer support like?

Question 7

Can you guys migrate our data?

Question 8

Do you integrate with Tyler ERP

Question 9

3-min demo of business licensing

Question 10

60-second overview of workflows

Question 11

3-min overview of data fields and forms

Question 12

How many customers do you have?

Question 13

3-min overview of reporting

Question 14

3-min rant about upstream vs downstream

Question 15

2-minute overview of pricing model vs others

Question 16

What is a General Ledger / General Ledger code / how does Camino handle them?

Question 17

How do you connect with our cashiering module?

Question 18

Challenge intro: Application

Answer 18

“We usually hear one of two things at this stage of the process.

We either hear that their process can be overwhelming to the applicant, so they call in with the same repetitive questions over and over, or make the same mistakes on their applications over and over.

Or we hear that the process is actually pretty simple, they just want to make the application as painless as possible - so fewer clicks, less paperwork, etc.

Which of those two seems to fit the bill better in your community?
-If complicated: Usually when ““it’s complicated”” we hear one of two things. Either they call in with the same repetitive questions like ““what’s this line on this form mean”” or they just give it their best shot and 90% of the applications have to be sent back.
-If mixed: What’s the argument for ““It’s complicated”” and what’s the argument for ““It’s easy?”””

Question 19

Challenge overview for Intake

Answer 19

“We tend to hear these main challenges during the initial review process:

First, it’s hard for permit techs to coordinate the back-and-forth involved as they communicate with the contractor, there’s different documents flying left and right,

Second, they have to deviate a little bit from the usual process if a project is unique.

Third, if someone else needs to get involved, like if a project gets escalated to the CBO, or there’s staff turnover, or someone just goes on vacation, it’s really difficult going into a permit and getting the full story.

Do any of these stand out to you, or perhaps is there something I’ve missed? “

Question 20

Challenge overview for Review

Answer 20

“We tend to hear these main challenges during the plan review process.

First, when the building plan reviewers mark up their plans, they need to have an easy handoff to whatever technology they use to mark up building plans, whether that’s a plan review software or just a

Second, we hear that if a project goes through multiple review cycles, it’s tough to stay organized. The contractor doesn’t label their plans Version 2, they accidentally send the first version again,a nd it;s hard tracking that all over email.

Third, if other departments or third parties have to review a project,it’s hard for everyone involved to stay on track and hold each other accountable on their deadlines.

Do any of these stand out to you, or perhaps is there something I’ve missed?”

Question 21

Challenge overview for Inspections

Answer 21

“We tend to hear the following asks from inspectors.

First, they want the prep work to be easy before they show up on site - pulling up the site plans, contractor info, and details about the property.

Next, they want it to be easy to store notes and photos related to the inspection.

Lastly, they want instant updates to the contractor and to the staff back in the office as to whether the inspection passed or failed.

How well does that match your situation, and is there anything else you’d add?”

Question 22

Challenges for Reporting / Record Keeping

Answer 22

“We usually hear the following complaints with a legacy system:

They can’t modify any forms, produce ad hoc reports, or make other minor modifications without contacting the vendor and initiating a change order.

Also, standardized reports on the overall department’s progress are clunky and cumbersome.
“

Question 23

Challenge for Workflows/Configuration

Answer 23

“When we get asked to show workflows and configuration, it usually stems from a couple of main concerns:

Either, they have unique permit types or business processes that they fear won’t be supported by the new software. They fear they’ll have to ‘jerry-rig’ it.

Or, they believe the vendor when they say ‘yes we can support that,’ but they think it will be cumbersome or expensive to set it up.

Do either of these fit the bill here? Do you have an example of something you’re worried about?”

Question 24

Challenges for Code Enforcement

Answer 24

“Code enforcement officers tell us that they want the system to be user-friendly and involve as few clicks as possible for two main reasons:

Number one, they want to report violations in the field quickly becuase they don’t want to be sitting out front with a truck that has CODE ENFORCEMENT in big bold letters.

Number two, they’re juggling a lot of open cases, each of them with their own inspections, communication with the property owner, and violations, that’s all difficult to keep in your head.

How does this compare to your situation? Anything else I missed?

”

Question 25

Challenges for Business Licensing

Answer 25

“We hear a few main challenges with business licensing:

First, if renewals are on a specific date, it creates a huge backlog and late nights right around the renewal date.

Second, they want it to be easier to keep track of the people who didn’t pay, assign late fees, and get them into compliance.

Do any of these stand out to you, or perhaps is there something I missed?

”

Question 26

P&Z

Answer 26

“We tend to hear that the challenges in the planning process stem from its complexity and its subjectivity.

This leads to two main challenges: first, submittal requirements are 10x harder for the applicant, and second, with more cooks in the kitchen during the review process, it’s 10x easier for someone to miss a deadline and cause a delay.

That’s generally what we hear, but what’s it like in your community?”

Question 27

Value statement: Application

Answer 27

You’re going to free up time in your day that you would normally have to spend on the phone giving contractors a ‘local government 101’ lesson.

Question 28

Value statement: Intake

Answer 28

By making this the single source of truth, everyone’s going to be on the same page no matter who leaves or who needs to look up a permit.

Question 29

Value statement: Review

Answer 29

You’re going to process permits faster by helping all of the internal reviewers stay on top of their tasks.

Question 30

Value statement: Inspections

Answer 30

You’re going to spend less time inspecting your own software and more time inspecting buildings.

Question 31

Value statement: Reporting

Answer 31

You’re going to reduce the time it takes to produce reports and make performance improvements.

Question 32

Value statement: Workflows/Configuration

Answer 32

You’re going to save money that you normally would have to burn on expensive change orders.

Question 33

Value statement: Code Enforcement

Answer 33

You’re going to be lightning fast logging cases and inspections in the field, helping you get through your to-do-list faster.

Question 34

Value statement: Business Licensing

Answer 34

You’re going to increase compliance and drive more revenue without any extra manual effort.

Question 35

Value statement: P&Z

Answer 35

You’re going to reduce the costly delays and surprises that frustrate your developers.

Question 37

Clariti / Camino guide 3 min demo

Question 38

Call intro hygiene: Guide disco

Question 39

Call intro hygiene: Guide demo

Question 40

Call intro hygiene: System disco

Question 41

Call intro hygiene: System demo