Call Taking Termonology

Question 1

Voip

Answer 1

Voice of internet protocol

Question 2

Third party caller

Answer 2

An observer not directly involved in the incident being reported

Question 3

Theft

Answer 3

The act of dishonesty taking property from another person

Question 4

Tdd

Answer 4

Telecommunications devices for the deaf

Question 5

Second party caller

Answer 5

A caller that is with the victim throughout the duration of the event

Question 6

Robbery

Answer 6

The taking of personal property through means of force or fear

Question 7

Psap

Answer 7

Public safety answering point

Question 8

Protocol

Answer 8

A highly defined procedure placed in a reference system

Question 9

Procedure

Answer 9

Specific steps or actions to be completed

Question 10

Policy

Answer 10

General course of action that is required

Question 11

Nims

Answer 11

National incident management system

Question 12

Negligence

Answer 12

Not the taking care that a reasonable prudent person would have taken under the same circumstances

Question 13

Liability

Answer 13

Being responsibility for ones actions or inactions

Question 14

Just occured calls

Answer 14

An incident where suspects are currently leaving the scene

Question 15

In progress calls

Answer 15

Reporting of a crime happening in that moment

Question 16

Ics

Answer 16

Incident command system

Question 17

Home invasion

Answer 17

Breaking and entering with intent to injure kill or terrorize

Question 18

Fourth party caller

Answer 18

Other psaps or agencies reporting an incident

Question 19

First party caller

Answer 19

The victim who is seeking assisstance and is directly involved in

Question 20

First party caller

Answer 20

The victom who is seeking assisstance and is directly involved

Question 21

Failure to verify

Answer 21

Failure to confirm essential information like address and call back phone number

Question 22

Language line

Answer 22

An outside organization that provides translation services

Question 23

Esn

Answer 23

Emergency service number

Question 24

Cymbals

Answer 24

Color year make body style additional info license plate number and state of the plate

Question 25

Burglary

Answer 25

Breaking and entering with intent to commit a crime

Question 26

Bls

Answer 26

Basic life support

Question 27

Ani

Answer 27

Automatic number identification

Question 28

Als

Answer 28

Advanced life support

Question 29

Ali

Answer 29

Automatic location identification

Question 30

Active listening

Answer 30

Collecting essential information while tuning out distractions

Question 31

Abandoned call

Answer 31

A call that is disconnected after reaching the center