Call Taking Termonology Flashcards
Voip
Voice of internet protocol
Third party caller
An observer not directly involved in the incident being reported
Theft
The act of dishonesty taking property from another person
Tdd
Telecommunications devices for the deaf
Second party caller
A caller that is with the victim throughout the duration of the event
Robbery
The taking of personal property through means of force or fear
Psap
Public safety answering point
Protocol
A highly defined procedure placed in a reference system
Procedure
Specific steps or actions to be completed
Policy
General course of action that is required
Nims
National incident management system
Negligence
Not the taking care that a reasonable prudent person would have taken under the same circumstances
Liability
Being responsibility for ones actions or inactions
Just occured calls
An incident where suspects are currently leaving the scene
In progress calls
Reporting of a crime happening in that moment
Ics
Incident command system
Home invasion
Breaking and entering with intent to injure kill or terrorize
Fourth party caller
Other psaps or agencies reporting an incident
First party caller
The victim who is seeking assisstance and is directly involved in
First party caller
The victom who is seeking assisstance and is directly involved
Failure to verify
Failure to confirm essential information like address and call back phone number
Language line
An outside organization that provides translation services
Esn
Emergency service number
Cymbals
Color year make body style additional info license plate number and state of the plate
Burglary
Breaking and entering with intent to commit a crime
Bls
Basic life support
Ani
Automatic number identification
Als
Advanced life support
Ali
Automatic location identification
Active listening
Collecting essential information while tuning out distractions
Abandoned call
A call that is disconnected after reaching the center
