Call center vocabulary

Question 1

recibo

Answer 1

receipt

Question 2

garantía

Answer 2

warranty

Question 3

tarifa

Answer 3

fare

Question 4

devoluciones

Answer 4

return

Question 5

atraso

Answer 5

delay

Question 6

equipaje

Answer 6

suitcase, luggage or baggage

Question 7

mantener a alguien en espera en una llamada

Answer 7

on hold

Question 8

tiempo de espera en una llamada

Answer 8

hold time

Question 9

pasar la llamada a otro agente

Answer 9

transfer

Question 10

marcar numero de telefono

Answer 10

dial

Question 11

tiempo dedicado a realizar post-call tasks

Answer 11

wrap up time or afwork

Question 12

calls received by the call cente

Answer 12

inbound calls

Question 13

calls made by the call center

Answer 13

outbound calls

Question 14

line of callers waiting to be assitsed

Answer 14

Queue

Question 15

whats the main difference between assist and attend?

Answer 15

one of them means to help and the other one to go to a certain place

Question 16

ir/llegar

Answer 16

arrive/get to

Question 17

what does it means check-in?

Answer 17

It enables passengers to confirm they will be on the correct flight, obtain a boarding pass, possibly select their seat (if hasn’t happened already and is allowed by airline), and check in luggage onto a plane, if it’s desired

Question 18

registrar

Answer 18

check-in

Question 19

pasar por

Answer 19

go/went through

Question 20

control de seguridad

Answer 20

security checkpoint

Question 21

sala de embarque

Answer 21

departure lounge

Question 22

llegada del vuelo

Answer 22

flight arrival

Question 23

migración

Answer 23

passport control

Question 24

objetos perdidos

Answer 24

lost and found

Question 25

embarque

Answer 25

boarding

Question 26

oficina de aduanas

Answer 26

customer office

Question 27

comprar

Answer 27

buy/purchase

Question 28

mostrador de aereolinea

Answer 28

airline counter

Question 29

báscula

Answer 29

scale

Question 30

maleta de mano

Answer 30

carry-on case

Question 31

pase o tarjeta de emparque

Answer 31

boarding pass

Question 32

numero de puerta

Answer 32

gate number

Question 33

boleto de ida y vuelta

Answer 33

round trip
ticket

Question 34

vuelo directo sin escala

Answer 34

direct flight

Question 35

vuelo con escala

Answer 35

connecting flight, layover or stopover

Question 36

sale por la puerta 8

Answer 36

departs from gate 8

Question 37

aeropuerto central

Answer 37

hub

Question 38

conveyor belt

Answer 38

cinta transportadora

Question 39

bandeja

Answer 39

bin

Question 40

compania aerea

Answer 40

air carrier

Question 41

despegue

Answer 41

departure

Question 42

altavoz

Answer 42

loudspeaker

Question 43

subir al avion

Answer 43

board the plane

Question 44

compartimiento

Answer 44

hold

Question 45

pasillo

Answer 45

aisle

Question 46

formulario de declaración de aduanas

Answer 46

custom declataration form

Question 47

cinta transportadora de equipaje

Answer 47

baggage convertor belt

Question 48

rellenar

Answer 48

fill in

Question 49

seguro de viaje

Answer 49

travel insurance

Question 50

sobrevendido o reservado

Answer 50

overbooked

Question 51

fila o linea de avion

Answer 51

row

Question 52

azafato o azafata

Answer 52

steward/ stewardess

Question 53

recorrido corto

Answer 53

short haul

Question 54

recorrido largo

Answer 54

long haul

Question 55

flota

Answer 55

fleet