CAD100 Overview Flashcards
T/F An astrisk indicates that a patient is willing to wait for openings with more than one Provider
True
T/F Any slots being held from the waitlist are automatically released when you close the Wait List
True
Which of the following are required to schedule an appointment? Choose ALL answers that apply.
a. Appt notes
b. Provider
c. Visit type
d. Diagnosis
b. Provider
c. Visit Type
What registration form would you select to see patient information at a quick glance? Choose only ONE answer.
a. Checklist
b. Guarantor Accounts
c. Interactive Face Sheet
d. Coverages
c. Interactive Face Sheet
True or False: A block is a predefined time slot on the provider’s schedule that is reserved for a visit type or type of patient.
True
True or False: You should always check to see if a patient has a record in the system before creating a new one.
True
What is the name of the activity that allows you to add a PCP to a patient’s record? Choose only ONE answer.
a. Appointment Entry
b. Care Teams
c. Registration
d. Transcribe Orders
b. Care Teams
A group of predefined providers or resources that the system automatically pulls from when scheduling is called a ______. Choose only ONE answer.
a. Pool
b. Panel
c. Block
d. Grouping
a. Pool
The provider field automatically populates after the visit type is entered. Why would this be? Choose only ONE answer.
a. The PCP of the patient works in that department.
b. There is a pool attached to the visit type.
c. This would not happen.
d. The scheduler always schedules for this provider
b. There is a pool attached to the visit type.
What is a hospital account? Choose only ONE answer.
a. The entity responsible for visit charges.
b. A set of benefits that an insurance company offers to a group of its members.
c. A record that keeps track of charges, payments, and other transactions used in a hospital setting.
d. The type of care a patient is going to receive.
c. A record that keeps track of charges, payments, and other transactions used in a hospital setting.
True or False: In the Transcribe Orders activity, connected rings mean that the order has been associated with a diagnosis.
True
Once a referral has been created, where can it be accessed directly? Choose ALL answers that apply.
a. The Referrals tab on the Appointment Desk
b. A Referral workqueue
c. The Interactive Face Sheet
d. Appointment Review
a. The Referrals tab on the Appointment Desk
b. A Referral workqueue
Which of the following is true of patient workqueues? Choose only ONE answer.
a. They can find referrals that are not scheduled.
b. They can find appointments with errors in registration information.
c. They can find orders that need to be scheduled.
d. They can provide a patient with a list of their upcoming appointments.
b. They can find appointments with errors in registration information.
True or False: If a registration error is not caught in a patient workqueue, there is no way to fix it before billing occurs.
False
Which type of workqueue do end users work from to fix failed registration-related DNB checks? Choose only ONE answer.
a. Patient workqueue
b. Account workqueue
c. Claim Edit workqueue
d. Referral workqueue
b. Account workqueue
Once an appointment request has been created, where can it be accessed directly? Choose ALL answers that apply.
a. A Patient workqueue
b. An Appointment Request workqueue
c. The Checklist
d. The Active Requests tab on the Appointment Desk
b. An Appointment Request workqueue
d. The Active Requests tab on the Appointment Desk
What is a referral? Choose ALL answers that apply.
a. A record used for physician to physician care tracking
b. A record used to count approved visits
c. A record used to store insurance authorization
d. A record that contains a physician’s order
a. A record used for physician to physician care tracking
b. A record used to count approved visits
c. A record used to store insurance authorization
When does the New Patient Wizard fire? Choose only ONE answer.
a. When accessing a referral for a new patient consult
b. When scheduling from an appointment request
c. When registering a patient with errors in registration
d. When accessing a hospital encounter for a patient with no guarantor account
d. When accessing a hospital encounter for a patient with no guarantor account
Why might the Registration activity open when you check in a patient? Choose only ONE answer.
a. The appointment has not been signed in.
b. The visit type is attached to a pool.
c. Registration information needs to be verified.
d. The appointment is part of a recurring series.
c. Registration information needs to be verified.
True or False: You should always check to see if a patient has a record in the system before creating a new one.
True
What is the name of the activity that allows you to add a PCP to a patient’s record? Choose only ONE answer.
a. Appointment Entry
b. Care Teams
c. Registration
d. Transcribe Orders
b. Care Teams
When you check in a patient’s appointment, the status of that appointment changes from Scheduled to ___________. Choose only ONE answer.
a. Arrived
b. Complete
c. Present
d. Ready to Be Seen
a. Arrived
How can you tell if an appointment has been altered using the End of Day Status List? Choose only ONE answer.
a. The appointment is in red text on the Arrival List.
b. The appointment is in red text on the Department Appointments report.
c. The appointment is in red text on the Confirm Appointments report.
d. The appointment is in red text on the End of Day Status List.
b. The appointment is in red text on the Department Appointments report.
True or False: Check Out is an optional workflow.
True
True or False: When a patient turns 18 and becomes their own guarantor, you should remove the old guarantor account from the patient.
False
True or False: The Today’s Patients Report only shows scheduled appointments.
False
Which of the following is true of the Sign In workflow? Choose ALL answers that apply.
a. Indicates the patient is in building at a central location
b. Changes the status of an appointment from Scheduled to Arrived
c. Allows a registrar to complete registration and collect payments
d. Is a required workflow that takes the place of Check In
a. Indicates the patient is in building at a central location
c. Allows a registrar to complete registration and collect payments
True or False: The registration staff must know the baby’s legal name and SSN in order to complete registration for a newborn.
False
True or False: In the ED, clinical staff must triage the patient before they appear as “Ready for Reg”.
True
Which users can schedule into a day that has been marked Unavailable?
a. Users with Override security.
b. Users with Overbook security.
c. Users with Super Overbook security.
d. No one can schedule into an unavailable day.
d. No one can schedule into an unavailable day.
True or False: When time is marked on hold, all previously scheduled appointments need to be rescheduled.
False
True or False: A block is a predefined time slot on the provider’s schedule that is reserved for a visit type or type of patient.
True
T or F: The Cash Drawer is used to track the collection of payments made by cash or check
True
What button do you click to confirm whether the money from your physical cash drawer matches what you posted in the system?
a. Close drawer
b. Confirm
c. Difference
d. Select all
d. Select all
What do you do during the preadmission workflow?
Gather admission-related info prior to a patient’s arrival at the hospital incl demographic, billing, and coverage info for the pt and info about upcoming hospital stay.
When would a patient appear in a patient WQ?
When more info is needed or pt encounters require f/u (ie Preadmin/Reg WQ)
Where can you find the summary of pt info specific to an encounter?
Interactive face sheet
When a pt doesn’t have a guarantor listed, which activity opens to streamline the entry of demographic, guarantor, and coverage info?
a. New Patient Wizard
b. Coverage Wizard
c. Demographics form
d. Additional Demographics form
a. New Patient Wizard
T or F: A guarantor account is a record that holds insurance info for a pt?
False
Where can you verify that all of the necessary information has been filled in for the patient’s preadmission?
a. Hospital Account Info Form
b. Coverage Info Form
c. Sidebar Checklist
d. Encounter info form
c. Sidebar Checklist
T or F: In the sidebar checklist, you can click on the error message link to go to the form where you need to fix the error.
True
When you have successfully completed the admission workflow, what is the status of the patient?
a. pending admission
b. confirmed admission
c. pending admission
d. confirmed preadmission
b. confirmed admission
T or F: Today’s Patients Report allows you to track how long a patient has been waiting before she begins the admission process.
True
A provider is going to work extra office hours past when she normally works for the next three Thursdays. Which of the following tools is best to accomplish this? Select only one.
a. Edit Slot
b. Edit Template for Single Day
c. Edit Template
d. Provider Pattern
c. Edit Template
Dr. Phil wants to reserve some time from 2-3 on his schedule for a potential department meeting. After making this change, what color will the slots from 2-3 be? Choose only ONE answer.
a. Green
b. Gray
c. Blue
d. Red
e. Yellow
f. Black
b. Gray
When you mark a provider’s day as Unavailable, the system presents a warning that there are patients who will be “bumped” from the provider’s schedule. Which report can you run that will allow you to change those patients’ appointments? Choose only ONE answer.
a. Wait List report
b. Confirm Appts report
c. Reschedule report
d. Department Appts report
c. Reschedule report
Which of the following Reporting Workbench templates would you use to report on the efficiency with which Cadence users have been able to complete scheduling, check-in, and check-out? Choose only ONE answer.
a. Appt Search
b. Workflow Productivity Tracking
c. Patient Workqueue History
b. Workflow Productivity Tracking
Which recurrence option should you use to create a provider’s schedule who works from 9-12 on the first Monday each month? Choose only ONE answer.
a. Dates
b. Daily
c. Weekly
d. Monthly
d. Monthly
Which field is used to determine the date from which a schedule will recur? Choose only ONE answer.
a. Release date
b. Source date
c. Template end date
d. Blind date
b. Source date
A provider who starts the first day of next month wants a schedule built for two years, but schedulers should only be able to schedule out six months at a time initially. The schedule should remain open for at least three full months at a time. Which of the following should you set as the release date? Choose only ONE answer.
a. ME+6
b. MB+1
c. T
d. Y+2
e. M+3
a. ME+6
A provider who starts the first day of next month wants a schedule built for two years, but schedulers should only be able to schedule out six months at a time initially. Then schedule should remain open for at least three full months at a time. Which of the following should you set as the template end date? Choose only ONE answer.
a. ME+6
b. MB+1
c. T
d. Y+2
e. M+3
d. Y+2
Your ultrasound resources are available from 7 AM to 7 PM. Which of the following can you use to create their schedules? Choose ALL that apply.
a. Provider Pattern
b. Edit Template
c. Department Appts report
d. Edit Slot
a. Provider Pattern
b. Edit Template
(You can use either Provider pattern or Edit Template to apply a pattern)
A resource’s schedule that was built from a pattern should always have 12 months of schedule built out. Which of the following will you click to configure this behavior? Choose only ONE answer.
a. Add
b. Set Auto-Extend
c. Defaults
d. Apply
b. Set Auto-Extend
What is Chronicles?
(Filing Cabinet) Epic’s database mgmt system
What is a master file and an example?
Storage entity in Chronicles used to organize a particular type of record (Filing Drawer). Each has INI. Ex. Patient (EPT), Provider (SER), Payor (EPM), Diagnosis (EDG)
What is a record and an example?
A specific entity within a master file (Folder). Ex: Patient:Brad Smith; Provider: Dr. Drew Wu; Payor: Aetna; Diagnosis: Diabetes
What is an Item and example?
A prompt for a piece of info. Ex: Name, Sex, DOB (QUESTION)
What is a Value and example?
The specific info recorded for an item (Answer). Susie Qu; Female; 06/25/1970
What are the types of responses?
- Free Text
- Date
- Numeric value
- Time
- Predefined list
What is Chronicles, and is it unique to Epic’s clinical products?
Chronicles is Epic’s database management system and is used by all its software applications.
Fill in the blanks: Master files contain ___________. If you compare two records in the same master file, you find that the _________ are the same, but the ___________ can be different.
Records, items, values
True or False: Hyperspace does not store patient data.
True
What is a No Add Item?
Value that will not change over time (ie DOB)
What must be entered to schedule an appt?
Dept, Visit Type, Provider/resource, start search on
What is unique about the scheduling details when using Snapboard?
Allows enter day/time manually; shows all providers
What is unique about One-Click scheduling?
skips registration
At what point is an appointment scheduled?
Click Accept in the Appointment Review window
Which of the following elements are required in order to schedule an appointment on the Make Appointment form? Choose ALL answers that apply.
a. Department
b. Appointment notes
c. Visit Type
d. Provider
e. Date
a. Department
c. Visit Type
d. Provider
e. Date
You are scheduling a patient for an office visit. You open the Make Appointment form and a provider appears automatically in the Provider field. Which of the following must be true? Choose only ONE answer.
A. The provider is the one who is most available in that department.
B. Someone else accessed the Make Appointment form for this patient and saved this information for you.
C. The patient has a PCP who has a schedule in the department you’re scheduling in.
D. This department only has one provider.
C. The patient has a PCP who has a schedule in the department you’re scheduling in.
Predefined group of providers/resources that the system automatically pulls from whe scheduling certain visit types
Pools
