C846-7 (General Management Practices) Flashcards
Provides an understanding of all the different elements that make up an organization and how those elements interrelate, enabling the organization to effectively achieve its current and future objectives.
Architecture Management
Which General Management practice provides the principles, standards, and tools that enable an organization to manage complex changes in a structured and Agile way?
Architecture Management
Architecture Domains:
Business Architecture Service Architecture Information Architecture Technology Architecture Environment Architecture
Which architecture domain allows the organization to look at its capabilities in terms of how they align with all the detailed activities required to create value for the organization and its customers?
Business Architecture
What describes the transformation from current to future state to achieve the organization’s strategy?
Roadmap
Which architecture domain gives the organization a view of all the services it provides, including interactions between the services and service models that describe the structure and the dynamics of each service?
Service Architecture
What can be used as a template or blueprint for multiple services?
Service Architecture
Which architecture domain describes the logical and physical data assets of the organization and the data management resources?
Information System Architecture
What is the basis for decision making?
Information
Which architecture domain defines the software and hardware infrastructure needed to support the portfolio of products and services?
Technology Architecture
Which architecture domain describes the external factors impacting the organization and the drivers for changes?
Environmental Architecture
Is practice involved in all value chain activities?
Yes
Which value chain activities is architecture management most instrumental in?
Plan
Improve
Design and Transition
The practice of protecting an organization by understanding and managing risks to the confidentiality, integrity, and available of information.
Information Security Management
The practice of establishing and nurturing links between an organization and its stakeholders at strategic and tactical levels.
Relationship Management
The practice of ensuring that an organization’s suppliers and their performance levels are managed appropriately to support the provision of seamless quality products and services.
Supplier Management
The practice of planning and managing the full lifecycle of all IT assets.
IT Asset Management
The practice of systematically observing services and service components, and recording and reporting selected changes of state.
Monitoring and Event Management
The practice of making new and changed services and features available for use.
Release management
The practice of ensuring that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where needed.
Service Configuration Management
The practice of moving new or changed hardware, software, documentation, processes, or any other service component to live environments.
Deployment Management
The practice of aligning an organization’s practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services.
Continual Improvement
The practice of ensuring that risks are properly assessed, authorizing changes to proceed and managing a change schedule in order to maximize the number of successful service and product changes.
Change Enablement
The practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
Incident Management
The practice of reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.
Problem Management
The practice of supporting the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner.
Service Request Management
The point of communication between the service provider and all its users.
Service Desk
The practice of setting clear business-based targets for service performance so that the delivery of a service can by properly assessed, monitored, and managed against these targets.
Service Level Management
Any financially valuable component that can contribute to the delivery of an IT product or service.
IT asset
Any change of state that has significance for the management of a service or other configuration items.
Event
C.I.
Configuration Item
Any component that needs to be managed in order to deliver an IT service
Configuration Item (C.I.)
The addition, modification, or removal of anything that could have a direct or indirect effect on services.
Change
An unplanned interruption to a service or reduction in the quality of a service.
Incident
A cause, or potential cause, of one or more incidents.
Problem
A problem that has been analyzed but has not been resolved.
Known Error
