c4 Flashcards

1
Q

Importance of pricing

A

affect sales,

price are associated with product quality and prestige

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2
Q

types of pricing show case

A

plastic slide on tags
price tags
barcode slip

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3
Q

Break even analysis

A

no loss or profit .

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4
Q

Pricing strategy

A

penetration - set low than normal price to speed up market acceptance

required : keep sale price low and the demand for product will be dependent on price

skimming price - to set price very high and lower it back to normal

require :

  • price is justified by product quality image and perceived value
  • sufficient demand
  • little to no competition

follow the leader pricing - set price similar to competitors, following the major competitor

use of pricing tool technique :
product line pricing - related product within product line same price

optional pricing - involves pricing of optional / accessory product along w main product

product bundle pricing :
-pricing a package of related product by combining several product and offer bundle at reduced price

psychological pricing
-psychology of price in deciding how to price product, higher the money the better the quality

-or to give false impression that the product is cheap by pricing it one dollar cheaper

captive product pricing :
setting low price for main product but higher price on accessory

promotional pricing :
pick a few product below listed price, to short term increase sale (lost leaders) to attract customer in hope that they will buy other items at normal price

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5
Q

promotion

A

persuasive communication between business and its target market

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6
Q

types of promotion strategy

A

personal selling - 1-1 good knowledge is required

advertising - impersonal presentation of product / business through mass media like newspaper , online etc

sales promotion - short term incentives to encourage purchase or sales of product e.g samples, coupon , free gift , advertising specialities

publicity and public relation
-building a good cooperate image of company and its product

public relation - any communication / activity to win goodwill or prestige for company

publicity - information about company appear in news media and it’s not paid

direct marketing - sell product directly to public through, mail telephone or electronic media

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7
Q

promotional mix

A

a combination of promotion strategy
it is ..
dynamic and must be adaptable
aim to increase customer awareness

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8
Q

Cognitive dissonance

A

discomfort / tension when customer have second thoughts about their purchase

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9
Q

product and product strategy

A

product - bundle of satisfaction that is offered to customers

product strategy - the way product is developed to make it marketable

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10
Q

3 level of product strategy

A

core : needs , satisfaction product offer

actual : look at physical offering

augmented : additional consumer service and benefits

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11
Q

placing strategy

A

making product/ available where customer wants it

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12
Q

onmi channel

A

a seamless shopping experience weather in store, shopping online , researching thru website on the phone or reaching the retailer through some other channel

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13
Q

location vs site

A

location - general position

site - specific unit

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14
Q

store image

A

first impression , and overall perception the customer has of the store , it is also the store personality

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15
Q

Store design

A

convey a im distinct imagine to customer
attract customer to store
go inside and encourage browsing , buy merchandise and services

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16
Q

store design and layout

A

encourage shopper to decrease psychological defence and increase interest in merchandise

17
Q

Store Atmosphere

A

visual - colour lighting , floor material , wall
aural - right mood for right crowd
olfactory - smell of the shop
tactile - sensation

18
Q

3 main category of design and layout

A

store aesthetics and atmosphere
selling and non selling space
store layout and plan

19
Q

store sign and it’s purpose

A

attraction:
create awareness, generate interest, invite customer to try

retailers can use size shape colour lighting and material

identification role :
who what where when am i