C2M Exam Flashcards
Mock exam
1
Q
Which of the following describes the correct order of execution of algorithms during bill completion?
A
- SA Type Pre-Bill Completion
- Customer Class Pre-Bill Completion
- SA Type Bill Completion
4 Customer Class Bill Completion - Customer Class Post Bill Completion
2
Q
Which of the following entities hold the demographic and geographic information, financial info, billing, etc.
A
Demographic: Account, Person, Service Agreeement
Geographic: Premise, Service Point
3
Q
Which of the following objects controls what is to be done for an overpayment?
A
Customer Class
Note:
Only One Algorithm. Only one overpayment distribution algorithm may be defined for a customer class / CIS division combination.
4
Q
Which of the following results to multiple Bill Calculation Headers?
A
Multiple Rate Version Calculation Group during the bill period.
5
Q
Which of the following statement best describes the Adjustment Approval Profile?
A
Controls if an adjustment requires approval before being frozen
6
Q
How does the base Payment Distribution algorithm work?
A
Distribute payments by SA Type Payment priority and debt age
7
Q
What happens when the source of the financial transaction is cancelled?
A
A reversal financial transaction is created
8
Q
At an instant in time, how many meters can be installed at a service point?
A
One
9
Q
How many Service Agreements can be linked in a Severance Process?
A
One
10
Q
What are the three categories of IMD Exceptions?
A
Terminate, Issue, Information
11
Q
Which of the following is true about the Account Balance?
A
An account’s balance is equal to the sum of the FTs linked to its SAs
12
Q
Which of the following are true about Subtractive and Consumptive Reading?
A
Subtractive MC’s Usage = End Measurement minus Start Measurement
Consumptive MC’s Usage = Measurement
13
Q
Which statements are true for Account?
A
Do not select: Account will Expire
14
Q
Which status of Bill Segment can be regenerated?
A
Freezable and Error
15
Q
Which is true for relationship of Payment Event and Tenders?
A
Number of Tenders depends on number of type of payments created.
16
Q
How many bill segment-related transactions related to Payment Arrangement?
A
Depending on number of bills that will cover the total amount of the Payment Arrangement
17
Q
How many bill segment-related transactions related to Pay Plans?
A
None
18
Q
How many install events exist for previous year when meter exchange occured in previous year?
A
2 (1 install event/meter [old and new])
19
Q
If the IMD is already visible in C2M Portal but not yet finalized, which validation can be assumed already passed?
A
Critical Validation
20
Q
Which BO executes the validation upon receiving the IMD from head-end system?
A
IMD Seeder
21
Q
When adding critical validations to the IMD before subjecting it to VEE, where should these be added?
A
IMD Seeder - Lifecycle (Other options will be: IMD Seeder - Options, etc.)
22
Q
How you ensure that the VEE group/rule are executed?
A
Set up fallback VEE group
23
Q
Which 2 configurations can be set-up if a rule is only applicable to 1 of 2 meters for certain conditions?
A
Configure 2 VEE group, Create Eligibility Criteria
24
Q
Which is the correct flow from IMD to creation of usage?
A
Load Initial Measurements > Validated Edit Estimate (VEE) Initial Measurements > Create Final Measurements > Calculate Usage
25
Which is needed to establish with Service Provider before Usage Transactions can be created?
Usage Subscription
26
Which information are required to execute Get Scalar Details usage rule?
?? Not sure if this should be OUM / TOU / SQI
This rule is used to get usage from scalar measuring components installed in the Service Points linked to the Usage Subscription for the specified 'Scalar' usage period. By default all scalar measuring components are processed but if specific UOMs/TOUs/SQIs are defined in the usage calculation rule then only applicable measuring components are processed. Measurements within the period are retrieved. The usage transaction request may indicate whether or not 'Estimate' measurements are allowed.
The measurement details are stored in the usage transaction's scalar details. The usage is also stored in the usage transaction's service quantities unless otherwise specified in the usage calculation rule (using Build Service Quantity indicator).
This rule can be configured to perform measurement quality assessment, which will result in the population of the measurement quality list with the quantities and corresponding conditions of those measurements (regular, estimated, etc.).
27
Which are true for components?
Attached to asset, cannot be install to location, also has a diposition
28
What happens when a financial transaction is cancelled?
New revision financial transaction is created
29
Which drives number of Bill Segment Calculation Header?
Rate Version of Calculation Group
30
Where can proration be configured?
Rate Schedule, Bill Factor and Rate Version Calculation Group
Installation Options
31
Where to configure which usage need to be measured?
Measuring Component Type
32
Which is true for measurements?
Related to final measurements are used to calculate usage. Other options will try to flip the order like ‘usage is needed to calculate final measurement’.
33
What can be done by enable service order?
connect SP
install device
turn ON device
Check Measurement exists
34
What needs to set-up when creating a new BO to maintain its contents?
Related to Display SS and Maint UI maps
35
Aside from set of procedures and careful handling instructions for Specifications, what can be used to provide information about specifications?
Attributes
36
What are the attributes or measuring components?
Channel Id and Multiplier (choices may vary, review other possible attributes of MCs)
37
What are the different Service Order Types/Processes?
Enable Service, Disable Service, Cut for Non Payment, Reconnect, Exchange Meters, Back to Back Service
38
When is Meter Multiplier applied?
Pre-VEE / Prepare for VEE
39
What can “Are SP/Device ready algorithm” do?
Customer Device Compatibility Check, Connect SP and/or Install Device, Connect Device, Check for Measurement, Update US/SP Start Date Time
Note: It cannot “Create Service Point”, “Create Device”, etc, which are the other choices for this question
40
What immediately happens when payments are canceled?
Reversal FT is created.
41
What should be setup in order to send bill /subscription to customer?
Account Contact Preference
42
Which of the following are true about the FT creation algo/or what does it control?
Whether current and/or payoff balances are affected by the FT
How GL entries are created
43
If a company has scalar devices with different registers for outgoing and incoming kwh measurements, how should you implement this in C2M?
1 device and multiple MCs
44
Which of the following is Connect SP/Install Device algo is capable of?
Sending a smart meter command
| Incorrect: Create SP, Create Device
45
What is the correct sequence from creating initial measurement data to calculating usage?
1. Load Initial Measurements
2. Critical validations
3. Normalize measurement (pre-VEE) using Validation, editing and estimation to get final measurements (post-VEE)
4. Calculate usage using the final measurements
46
Which entity defines the type of collection process to start based on age of debt, amount of debt and type of customer?
- Debt Class
- Collection Class
- Collection Class Control
- Customer Class
Collection Class Control
47
Aside from procedures, handling instructions, Specifications can define which about assets..
Attributes
48
Which of the following are true about Specifications and Assets?
A single specification can be used on many assets
A specification may contain peer specifications
(I forgot the other choices)
Specifications are used to define the manufacturer, model, and other information about a set of assets.
• Specifications can include attachments which support the specification definition or provide the actual specification from
the manufacturer.
• Specifications may also include default in service and out of service maintenance schedules for assets or components
linked to the specification. When the specification is associated with the asset or component, the related maintenance
schedule becomes in effect for the asset or component.
Specification: The asset’s specification. This is used to determine the template device used when creating devices based
on the asset or its asset type.
49
What can be defined in Adjustment Type? Choose three.
- Valid SA Types for the Adjustment
- Rate that will be used in creating Adjustment
- How Adjustment will be displayed on Bill
- Related Adjustment Type Profile
- Default Adjustment Amount
- Rate that will be used in creating Adjustment
- How Adjustment will be displayed on Bill
- Default Adjustment Amount
Other correct information (choices here cycle): CIS Division the adjustment can be applied within, approval profile, characteristics
50
Where to disable the proration?
- Rate Schedule
- Rate Version
- Rate Component
- Bill Factor
- Installation Options
- Calculation Rule
- Calc Rule BO
- Rate Schedule
- Bill Factor
- Calc Rule
- Installation
51
How many tenders in a Payment Event
One per Payment form
52
Choose 2 required configuration for Device Type for the two devices (something like that)
Provided
GAS Manual meter
Electric Smart meter
- Service Type
- Business Object
The following zones may appear as part of the portal's Main tab page:
Device Type List: This zone lists all Device Type records. Broadcast a record to display the details of the selected record.
Device Type: This zone provides information about the selected Device Type.
Device Type Service Quantity: This zone displays the list of effective dated service quantities supported by the selected Device Type. This applies only to Items.
Device Type Characteristics: This zone lists characteristics common to all devices of this type.
Valid Device Characteristic Types: This zone lists the valid characteristic types that may be instantiated on devices of the device type. To add or edit valid characteristic types, click Edit.
53
Measurement Component fields
```
Measuring Component Type
Electric Interval kWh - 60 min
Device Configuration
Consumption Reference Measuring Component
How To Use
Number of Digits Left
Number of Digits Right
Channel Multiplier
Ignore Installation Constant (Fallback)
Channel ID
External ID
MDM External ID
```
54
What automatically happens when a payment is canceled?
Create a reversal FT
55
Where is the configuration for Overpayment Distribution located?
Customer Class
56
When is IMD Critical Validation is triggered?
Pre-VEE
57
Where do you configure "date breaks" - breaking up of usage into sub-periods?
Usage Transaction
58
Which three of the following are true for a Payment Arrangement Request?
- Creates a Payment Arrangement SA
- Will hold debt transferred from the Customer’s delinquent bills upon creation of a PA
- Appears on Customer’s Bills (creates unmatched Bill Segment FTs)
-- Determines if a Pay Plan or Payment Arrangement will be created
Note: Choices may vary, review other statements that are true for Payment Arrangement Request
59
How many Service Points can a Usage Subscription reference?
One or more
(Review other statements that are true for Usage Subscription. There is a question where you need to select 3 statements that are true for Usage Subscriptions)
A usage subscription is an ongoing request to send one or more service points' usage to one or more external systems. The
usage subscription defines which usage calculation group should be used to calculate service quantities (often referred to as
bill determinants).
Usage subscriptions must reference a:
• Service Provider. The service provider is used as the identity of the subscribing system. In other words, you must set up a
service provider for any system that subscribes to bill determinants.
• Contact: Contacts are individuals or business entities with which a company has contact. A contact exists for every
individual or business related to a usage subscription. A single usage subscription can have many contacts, and a single
contact may be referenced on many different usage subscriptions. Contacts have a 1-to-1 correlation with a "person" in a
customer information system (CIS) and the CIS is considered the system of record for contact information.
60
Valid attributes to define bill determinant calculations for a usage subscription
- Factor Override
- VEE Rule
- Usage Rule
- TOU Map
- Factor Override
- Usage Rule
- TOU Map
61
Where do you define the recipient of the usage / bill determinant?
Usage Subscription
62
Which of the following are true for the relationship between Assets and Components
Components are a class of Assets.
Components cannot be installed on their own at a location, but can be received, tracked, or inspected like any other Asset.
Components and Assets have dispositions
(False options contradict those that are true e.g. Components are not Assets…)
63
Situation presented involves an IMD To Do Entry and retrying an IMD that fails validation every 30 minutes?
Read BO values (automated retry, next retry, retry until date,…) using an algorithm of type D1-IMD-RETRY
64
In addition to the "as measured" value, final measurements can record up to how many "derived values"?
10
65
Which of the following are valid Asset dispositions?
(Correct answer should contain any four of the following. Combination seem to be different per exam instance)
Attached, In Service, Installed, In Receipt, In Repair, In Stores, Out of Service, Pending Disposition, Rejected, Retired
(Invalid answer would include a variant of a correct disposition e.g. Receiving, Storage).
66
Which of the following are not true for Measuring Components
- Types of MCs include Physical, Standalone, Scratchpad, and TOU.
- Seconds-per-interval is measured by Scalar MCs.
67
What can be defaulted by an SA’s Start Options
Rate Schedule, Recurring Charge Amount, Contract Riders, Contract Terms, Characteristics, Terms and Conditions
(Choices vary per exam, review other fields that can be defaulted)
68
Which entity defines the type of collection process to start based on age of debt, amount of debt and type of customer?
- Debt Class
- Collection Class
- Collection Class Control
- Customer Class
- Collection Class Control
Note: Question is like number 47. I answered Collection Class Control (based on the CCB Exam Tips) instead of Debt Class.
69
What causes multiple bill lines for Rate Component in a calculation header?
- Change in Rate Schedule
- Change in Rate Component
- Change in Bill Factor
- Changes in Rate Schedule and Rate Component
- Changes in Rate Component and Bill Factor
Change in Bill Factor
70
Which base algorithm plug in spot can call rate application?
- Bill Segment Type – Bill Segment Create
- Adjustment Type – Generate Adjustment
- Billable Charge Template
- Bill Segment Type - Bill Segment FT Creation
- Adjustment Type – Adjustment FT Creation
- Bill Segment Type – Bill Segment Create
- Adjustment Type – Generate (Adjustment)
Note: Answer is based on the CCB Tips Document. Adjustment Type – Generate Adjustment is not on the choices. One of the choices is “Adjustment Type – Generate”, this is what I chose.
71
When a customer has a specific price for a defined quantity which is different to other
customers, where is this specific price for the related Bill Factor defined?
Service Agreement – Contract Value
72
What correctly describes the possible causes of price proration? (Choose the best answer.)
Changes in Rate Version Calculation Group and Bill Factor
This is a complicated topic as it's possible for many proration issues to exist on a single bill. For example, on a single bill:
• The rate structure can change several times during the bill period (i.e., multiple rate versions are effective).
• The taxing authority changes the tax rate.
• The customer's tax exemption changes.
• The customer-specific price can change.
73
Question regarding on where to determine the computation for Derived Values
Measuring Component Type
74
Which three of the following are true about Usage Subscription?
US can have multiple SPs
US can have different usage groups over time
A US's US type defines the usage groups that can be referenced on individual USs to override the "fallback" usage group
Only the valid Usage groups on the US type can be referenced on an individual US.
US can hold a rate history list
75
Which rule is used in converting UOM?
Choices:
- Get Scalar Details and Axis Conversion
- Get Scalar Details and Math
- Get Scalar Details and Computation
- Write Rules
76
Where to configure VEE groups?
Choices include:
- Device Type
- Measuring Component
Measuring Component or Measuring Component Type
77
Which are true about measurements/usage?
Choices include:
| - Usage is other term for bill determinants
78
Question about relationship of initial and final measurements? or how to calculate usage?
MCs have initial measurements that record how much was consumed.
Each initial measurement is subject to validation, editing (if they are obviously wrong) and estimation (if they are missing). The VEE logic can override the initial measurements.
Initial measurements are normalized into final measurements where each final measurement is for a specific date and time.
The final measurements are periodically transformed into more concise and palatable usage (aka bill determinants) for the subscribing systems. In this example, a time-of-use map is applied to the final measurements for an entire month.
79
Which does SA Type control?
```
SA Type controls EVERYTHING.
Service Type
Distribution
Valid Rates
Billable
Valid SP Types
Debt Class
Severance Criteria
Special Role
Recur Charge Info
```
80
Question about the relationship of Device and Measuring Component
```
Device vs Measuring Component Attributes
Same:
Manufacturer and model
Serial number
Badge number
For smart meters, the head-end system
Diff:
Type of Measuring component
Channel ID
Channel multiplier
```
