C2 Managing Quality

Question 1

Benchmarking

Answer 1

The systematic process of searching for best practices, innovative ideas, and highly effective operating procedures that lead to superior performance. Comparison against best performance. Helps identify areas that need improvement.

Question 2

Cause analysis

Answer 2

Determining why a certain outcome is occurring.

Question 3

Cause and effect diagrams

Answer 3

Illustrate the factors that may influence or cause a given outcome.

Question 4

Pareto analysis

Answer 4

80/20 rule. Most effects come from relatively few causes. There are few vital causes than impact quality.

Question 5

Root cause analysis

Answer 5

Identifying the root cause of a problem. Keep asking ‘why?’ until the primary cause is found

Question 6

Flowchart

Answer 6

Used in process analysis. Shows all steps and the order in which they occur. Uses standard symbols.

Question 7

Failure mode & effects analysis

Answer 7

Process analysis in which potential failure are identified before they occur, and allows for planning for if it does occur.

Question 8

Value stream map

Answer 8

Flowchart which details process to help determine which add value and which do not. ex. receiving through service of food

Question 9

Check sheets

Answer 9

Tool for collecting data about observations. A way to record the number of times a given event occurs that has an impact on a given process.

Question 10

Histograms

Answer 10

Visual representation of data (graphs) which may show patterns not seen when just looking at the numbers.