C.2 Goals, Strategy, and Organizational Culture

Question 1

Social Constructionist Perspective

Answer 1

The purpose of business is whatever people decide it is

Question 2

Business is a S.I.

Answer 2

Social Invention

Question 3

Three types of business goals

Answer 3

1. Official - What is the value system
2. Operative - What do employees work towards?
3. Informal - Culture

Question 4

Official goals

Answer 4

Mission

• vision
• shared values and beliefs
• reason for being

Question 5

Operative goals

Answer 5

Ends sought through actual operating procedures of the org and explain what the org is trying to do

Question 6

categories of operating goals

Answer 6

• Overall performance
• resources
• market standing
• employee development
• innovation and change
• productivity

Question 7

goal-setting theory

Answer 7

evidence that goals affect motivation and performance

Question 8

want goals that are 
1. 
2.
3.
4.

Answer 8

1. specific
2. measurable
3. achievable
4. realistic

Question 9

culture (informal) goals

Answer 9

set of values, norms, guiding beliefs, and understandings that is shared by members of an organization and is taught to new members

Question 10

purpose of culture goals

Answer 10

• internal integration: save cost when hiring

- external adaptation

Question 11

ways you can interpret culture

Answer 11

• rites and ceremonies
• stories
• symbols
• language

Question 12

Relationship of Environment and Strategy to Org Culture: Chart

Answer 12

lmfao just look up the chart picture, i guess

Question 13

adaptability culture

Answer 13

constantly changing culture, care about external culture (e.g. Tech companies, Google)

Question 14

mission culture

Answer 14

environment does not change a lot, focuses on external employees instead of internal employees (e.g. Mcdicks, Coca Cola)

Question 15

clan culture

Answer 15

keep employees as happy as possible instead of prioritizing shareholders (e.g. WestJet)

Question 16

bureaucratic culture

Answer 16

environement does not change a lot. employees are highly skilled professionals, ensure employees are trained (e.g. Government)

Question 17

competitive scope:
broad
competitive advantage: low-costt

Answer 17

strategy: low cost leadership
example: walmart

Question 18

competitive scope: broad

competitive advantage: uniqueness

Answer 18

strategy: differentiation
example: Apple

Question 19

competitive scope: narrow

competitive advantage: low cost

Answer 19

strategy: focused low-cost leadership
example: DVD rental boxes, Claire’s

Question 20

competitive scope: narrow

competitive advantage: uniqueness

Answer 20

strategy: focused differentiation
example: no children resort

Question 21

needs of environment: external

strategic focus: flexibility

Answer 21

adaptability culture

Question 22

needs of environment: external

strategic focus: stability

Answer 22

mission culture

Question 23

needs of environment: internal

strategic focus: flexibility

Answer 23

clan culture

Question 24

needs of environment: internal

strategic focus: stability

Answer 24

bureaucratic culture

Question 25

Mike & Snow’s Strategy Typology

Answer 25

1. prospector
2. defender
3. analyzer
4. reactor

Question 26

prospector

Answer 26

innovate, take risks, seek opportunities, grow

Question 27

defender

Answer 27

stability, retrenchment

Question 28

analyzer

Answer 28

innovate but maintain stability.

Question 29

reactor

Answer 29

react to threats and opportunities

Question 30

Principle of Fit - McKinsey 7S Model

Answer 30

Hard S's: easy to determine, thus easy to copy
- Structure
- Systems
- Strategy
Soft S's - hard to interpret, thus hard to imitate
- Shared values
- Skills
- Style
- Staff