business unit 4.1

Question 1

what are organisational charts?

Answer 1

Organisation charts are diagrams
that show the internal structure
of the business.

Question 2

what is important that everyone in the organisation knows

Answer 2

• What their duties are
• The person or people that they have to report to
• The other employees in the organisation for whom they
  are responsible

Question 3

what is the purchasing department responsible for

Answer 3

The purchasing department are responsible for buying in the materials which are needed to make the components

Question 4

what is the sales department responsible for

Answer 4

The sales department are responsible for finding customers to buy the components

Question 5

what is the personnel department responsible for

Answer 5

The personnel department will carry out all the jobs connected with recruitment, training and relations with the workforce

Question 6

what is the IT and research responsible for

Answer 6

The IT and research department responsibility for helping all other departments when they need it

Question 7

what are the responsibilities of the directors of a company

Answer 7

• Establish the business’s overall goals

- Set long term plans and targets for the business

Question 8

what are the responsibilites of the managers

Answer 8

• Work to achieve the short and long term targets set by - – the directors
• May be responsible for a function within the business
• Use employees and other resources in the best possible
  ways

Question 9

what are the responsibilities of the team leaders

Answer 9

• Help managers to achieve their targets by reporting any - problems or passing on instructions
• Take simple decisions, such as allocating jobs among
  different employees

Question 10

what are the responsibilites of the shop floor workers

Answer 10

• Carry out the business’s basic duties or activities. These -
  could be working on a production line, serving
  customers in a shop or basic office duties

Question 11

what does delayering result in

Answer 11

Delayering results in junior employees having to take on extra responsibility and duties carried out by the managers and it will widen the span of control for leaders higher in the organisation.

Question 12

what are some factors that influence a manager’s decision on whether to have a tall or flat structure

Answer 12

• The skills of the workforce
• The management style used in the business
• The business’s competitive environment

Question 13

Which structure would use a delegation approach and which would use an authoritarian approach

Answer 13

A tall structure would be more authoritative and a flat structure would be a more delegated approach. Tall structures has a narrow span of control whereas a flat structure has a wider span of control.

Question 14

How can you communicate within a business

Answer 14

• Meetings
• Video conferencing
• Telephone
• Emails
• Intranets
• Other forms of written communication such as letters or - - faxes

Question 15

what are the types of communication

Answer 15

• Downwards - from senior to junior
• Upwards - from junior employees to their line managers
  and other senior employees
• Horizontal - employees on the same level

Question 16

what is centralisation

Answer 16

Where decisions are made at the centre of the organisation and then passed down the chain of command.

Question 17

what is Decentralisation

Answer 17

When decision making is pushed down the hierarchy (local level) and away from the centre of the organisation.