Business Topic 1.5

Question 1

Pressure groups

Answer 1

organisations formed to put forward a particular viewpoint, such as promoting organic farming.

Question 2

Stakeholders

Answer 2

all those groups with an interest in the success or failure of a business.

Question 3

E-commerce

Answer 3

selling online rather than in a physical one-to-one transaction. An important part of e-commerce is m-commerce, meaning commerce using apps/smartphones rather than websites/PCs.

Question 4

Social media

Answer 4

interactive channels of communication, via words, photos or videos,
such as blogs, Facebook and Instagram.

Question 5

Digital communication

Answer 5

messages or conversations conducted via email, text or social media.

Question 6

Payment systems

Answer 6

ways of paying electronically such as PayPal.

Question 7

Consumer law

Answer 7

acts of parliament that are intended to protect customers from misleading or dangerous practices by companies.

Question 8

Consumer rights

Answer 8

laws that empower the consumer to demand certain minimum standards from every business supplier.

Question 9

Legislation

Answer 9

laws passed by acts of parliament; breaking these laws may result in a fine or even a prison sentence.

Question 10

Red tape

Answer 10

the term given to laws that (some people say) tie the hands of businesspeople, making it hard to act entrepreneurially.