Business Theme 3 Flashcards

1
Q

mission statement

A

-gives an overriding/reason for existence
-make a commitment to customers/promise

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2
Q

critical appraisal of corporate aims/mission statements

A

-mission statements have to be constantly reassessed to ensure they have continued relevance to the business
-purpose
-audience
-realistic/achievable

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3
Q

Ansoff’s Matrix

A

1.)Market penetration -existing product in existing market
2.)Product development-existing market with new product
3.)Market development - new market for existing product
4.) diversification - new both

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4
Q

Porter’s strategic matrix

A

1.)Cost-leadership - striving to be the lowest cost provider
- doesn’t need to offer lower prices = Profit margins
2.)Differentiation - mass market with USP
3.)Focus - niche market -target customers
-cost or differentiation focus

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5
Q

aim of portfolio analysis (Boston matrix)

A

a method of categorising all of the products and services of a firm to decide where each fits within strategic plans - all products evaluated according to their competitive position and potential growth

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6
Q

Distinctive capabilities

A
  • form of competitive adv that is difficult for competitors to understand.
    -importance = cannot be easily reproduced, can be a source of sustainable competitive advantage
    1.) Innovation
    2.) Reputation
    3.) Architecture
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7
Q

Strategies vs Tactics

A

strategies - longterm direction to achieve objectives
tactics - short-term responses to everyday changes in the market

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8
Q

Internal vs External audit

A

internal -analysis of the business itself + how it operates - strengths and weakness
external - analysis of the environment

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9
Q

SWOT analysis

A

1.) STRENGTHS
2.) WEAKNESSES - poorly motivated workforce, obsolete product
3.) OPPORTUNITIES - political change, fall in exchange market
4.)THREATS - new entrants into the market

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10
Q

PESTLE

A

1.) POLITICAL -leaving/joining EU (uncertainty)
2.) ECONOMIC - employment, prices, inflation
3.) SOCIAL - education(skills), migration
4.) TECHNOLOGICAL - capital
5.) LEGAL - taxes, legislation
6.) ENVIROMENT -renewable sources

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11
Q

Porter’s 5 forces

A

1.) bargaining power of suppliers
2.) bargaining power of buyers
3.) threat of new entrants
4.) substitutes
5.) rivalry among firms

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12
Q

External economies of scale

A

-Labour - training
-co-operation - concentrated in the same market
-disintergration - production broken up - more specialised

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13
Q

Internal economies of scale

A

-Purchasing
-Technical
-Specialisation
-Finance
-Risk

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14
Q

Increased market power

A
  • customers - able to charge high prices
    -suppliers - higher bargaining power
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15
Q

Diseconomies of scale

A

-communication becomes tougher - too many departments
-motivation might suffer

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16
Q

Reasons for mergers/takeovers

A
  • Entry into new markets
  • Exploit synergies - E.O.S
  • Quick way to expand
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17
Q

Horizontal integration

A

-two firms of the same stage of production join together
-less likely to fail - more skills
-less disruption

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18
Q

Vertical integration

A

-firms at different stages join together
- forward = next stage of the production
- backwards = previous stage

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19
Q

financial risks of a M/T

A

-regulatory intervention (CMA)
-resistance from employees
-integration cost
-bidding wars

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20
Q

financial rewards of a M/T

A

-speedy growth
-higher remuneration for senior staff
-rewards to previous owner
-increased profitability

21
Q

Problems of rapid growth

A
  • drain on resources
    -coping with change
  • the alienation of customers
    -loss of control
    shortages of resources
22
Q

organic growth

A

growing naturally internally by increasing output

23
Q

Methods of growing organically

A

1.) new customers
2.) new products
3.) new markets
4.) new business model
5.) franchising

24
Q

ADVS of organic growth

A
  • less risky - achieved by extension strategies
  • relatively cheaper - financed from RP
  • remain in control
    -less likely to encounter diseconomies of scale
25
DISADVS of organic growth
- pace may be too slow - missed opportunities - of learning and using new resources from other businesses -might not be able to exploit e.o.s
26
Reasons for staying small
-personal service -owner's preference -flexibility + efficiency -lower costs -monopolists in niche markets
27
Limitations of quantitive sales forecasting
- forecasts tend to be for a short period of time rather than long -market is slow changing -market research data is available - how to use and produce data
28
ADVS of decision trees
- can show possible courses of action not previously considered - take account of risks involved - separates important tasks from unimportant ones
29
DISADVS of decision trees
- not all decisions can be quantitive - opinions etc - there are time lags involved in decision making -not able to take into account the dynamic nature of the business
30
ADVS of investment appraisals
-simple/easy to calc -focusses on cashflow -emphasises speed of return
31
DISADVS of investment appraisals
-ignores cashflow after payback has been reached -takes no account of the 'time value of money' - ignores qualitative aspects of a decision
32
corporate timescales
short-termism - maximise profits, invest less money into r+d, invest less in training, more money to share holders long-termism - longterm profits
33
evidence based decision making
-identifying objectives -collecting info and ideas -analysing info and ideas -communication -evaluate results
34
Strong corporate culture
one that is deeply embedded into the way a business does things -provides a sense of identity for employees
35
power culture
where there is a central source of power responsible for decision making
36
role culture
decisions are made through well established rules and procedures
37
task culture
power is given to those who can accomplish tasks
38
person culture
where there are a number of individuals in the business who have expertise, but don't necessarily work together
39
Internal stakeholders
-business owners -employees -managers and directors
40
external stakeholders
-shareholders -customers -creditors -suppliers -local community -govt -enviroment
41
stakeholder vs shareholder
stakeholder - business considers all of its stakeholders - wants best for the firm = to prosper shareholder - business should focus on shareholder returns - profit based conflict
42
Corporate Social Responsibility
1.) employment indicators 2.) human rights indicators 3.) the communities in which the business operates 4.) business integrity and ethics 5.) product responsibility 6.) the environment
43
Strategies to improve retention and productivity
1.) financial rewards - (Taylor) - rate per piece, bonus schemes, profit related 2.) employee share ownership 3.) consultation strategies -pseudo(management takes dec then informs) -classical(involving employees, through representatives) -integration(democratic way)
44
Empowerment strategies
-training -provide necessary resources -hand over authority -inspire conf -provide feedback
45
Effects of changes in organisation size
-competitiveness -productivity -financial performance -stakeholders
46
Scenario planning
-its a disciplined approach to dealing with events that could occur in the future - clarify uncertainties, identify risks + opportunities = teach managers
47
possible scenarios
1.) natural disasters 2.) loss of key staff 3.) IT system failure
48
risk mitigation
identify, assess and prioritise risks, and plan responses to deal with the impact of these risks on the operation of the business