Business theme 1.4

Question 1

How many hours do full time work for?

Answer 1

35+ hours per week

Question 2

Staff seen as cost

Answer 2

–Seen as a cost
-Therefore No extra effort
-lower morale and motivation

Question 3

Staff seen as an asset

Answer 3

-training
-develop skills
-participate in decision making

Question 4

The recruitment process

Answer 4

-Identify type and number of staff required
-Write a job description
-Advertise the vacancy
-Candidates apply and shortlist produced
5-SHortlisted candidates interviewed
-Evaluate interviews
-Provide feedback to unsuccessful candidates.

Question 5

Internal Recruitment factors

Answer 5

-Cheaper
-Familiar with the environment
-Motivate staff

Question 6

On the job training factors

Answer 6

-Learning from others
-Mentoring
-Job rotation
-Graduate training

Question 7

Benefits of on the job training

Answer 7

-Cost effective
-Employees productive
-Opportunity to learn whilst working
-Training alongside real colleagues

Question 8

Drawbacks of on the job trainng

Answer 8

-Quality depends on the trainer
-Bad habits are passed on
-Learning environment may not be appropriate
-Potential disruption to production

Question 9

3 different types of organisation structures

Answer 9

-Tall
-Flat
-Matrix (Specialized people do what theya re best in)

Question 10

4 different Types of motivation Theories

Answer 10

-Taylor, Piece rate
-Mayo, different factors like: good teamwork, greater communication, showing interest, involve others in decision making
-Maslow, triangle of needs. Bottom to top: Basic Needs | Security Needs | Social needs | Self esteem | Self fulfilment
Herzberg - Satisfiers and hygiene factors.
Satisfiers : Achievement, recognition, work itself, responsibility.
Hygiene factors : Pay and benefit, status, supervision, job security.

Question 11

4 different leadership methods

Answer 11

-Laissez-faire, Employees have freedom
-Paternalistic, Manager acts as the head of the family
-Transformational, Employee come before the manager
-Transactional, Tends to work within the status quo (rewards/punishment system)
-Charismatic - Charm & perusation are key.

Question 12

Autocratic, Democratic

Answer 12

• Autocratic , One person makes all the decision
• Democratic, Increased employee influence and input within decision making.