Business Protocols Flashcards
Authority protocols
Procedures people in authority must go through when making decisions
Confidentiality protocols
Procedures an organisation puts in place to maintain confidentially
Voluntary constraints:
Organisational, ethical, codes of practice (included in documents)
Legislation constraints:
Copyright, data protection, consumer protection, equal opportunities
Employment protocols
Procedures relating to employer & employee responsibilities
Contract obligations
Duties that need to be fulfilled by the employer to the employee & vice versa
Authority
Legitimate power to make decisions and carry out tasks
Marketing director responsibility
ensuring marketing initiatives are effective, targetive & engaging
Procedures that organisations use to maintain confidentiality
IT systems, blind copy of BCC, locked cabinet
What do employees have to sign
Non Disclosure Agreement (NDA)
Methods of storing data electronically
Cloud storage, hard drive, smart phone
Benefits of maintaining confidentiality
Good reputation, prevents lawsuits, retain customers
Drawbacks of maintaining confidentiality
Cost implication, stakeholders prefer transparent business
Duty of care
It’s employer’s duty to protect the health, safety and welfare of their employees who might be affected by their work activities
