Business Policy Ch. 10

Question 1

Business ethics

Answer 1

can be defined as principles of conduct within organizations that guide decision making and behavior.

Question 2

code of business ethics

Answer 2

can provide a basis on which policies can be devised to guide daily behavior and decisions at the work site

Question 3

Ethics training should include

Answer 3

A message from the CEO
Development and discussion of codes of ethics
Procedures for discussing and reporting unethical behavior

Question 4

Bribes

Answer 4

A gift bestowed to influence a recipient’s conduct

Illegal in many countries, acceptable in others

Question 5

Social Responsibility

Answer 5

Actions an organization takes beyond what is legally required to protect or enhance the well-being of living things

Question 6

Social Policy

Answer 6

Concerns what responsibilities the firm has to its employees, consumers, environmentalists, minorities, communities, shareholders, and other groups

Should be considered during each stage of strategy formulation, implementation, and evaluation

Question 7

Environmental Sustainability

Answer 7

The extent that an organization’s operations and actions protect, mend, and preserve rather than harm or destroy the natural environment

Question 8

ISO 14000

Answer 8

a series of voluntary standards in the environmental field

Question 9

ISO 14001

Answer 9

a set of standards included within ISO 14000

Adopted by thousands of firms worldwide to certify that they are conducting business in an environmentally friendly manner