Business Planning

Question 1

What are KPI’s and what are some examples in your work?

Answer 1

Key performance indicators. Number of assets to be sold or purchased. Scoring a minimum of 4/5 on customer satisfaction surveys when dealing with ROQ purchases. Quality of work. Work to be completed in a timely manner.

Question 2

Why is a business plan important and how does this shape corporate and strategic objectives?

Answer 2

• Help focus on key priorities and allows you to focus on strategic initiatives
• Set priorities for an organisation
• Manage change efficiently and effectively

Question 3

What are some different business structures, and what does your organisation fall into?

Answer 3

Sole practitioner, partnership, LLP, limited company, and PLC.

TSA is a private company limited by guarantee without share capital

Question 4

What is the Salvation Army’s mission statement?

Answer 4

1) To share the good news
2) To serve others without discrimination
3) To nurture disciples of Jesus
4) To care for creation
5) To seek justice and reconciliation

Question 5

What are TSA’s values?

Answer 5

• Boldness
• Compassion
• Passion
• Respect
• Integrity
• Mutual Accountability