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Business Y10 > business operations > Flashcards

business operations Flashcards

1
Q

methods of production

A

job
batch
flow

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2
Q

what is job?

A

individual products are made one at a time to meet specific customer needs

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3
Q

what is batch?

A

where one group of identical products are made at the same time, before moving onto producing the next group

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4
Q

what is flow?

A

where identical, standardised products are produced on an assembly line, workers can specialise in limited tasks

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5
Q

procurement

A

obtaining or purchasing goods or services for business purposes

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6
Q

quality control

A

when an inspector checks the products to see if there up to a good enough standard to try stop damaged products going to customers

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7
Q

quality assurance

A

tries to stop defective products being produced in the first place, telling workers whats acceptable

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8
Q

total quality management (TQM)

A

making sure quality is top priority, improves staff morale and quality, working as a team to make it the best quality possible

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9
Q

what is quality

A

means a product or service meets the requirement of the customer

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10
Q

how can you achieve quality

A
  • set quality targets
  • staffing levels
  • complaint levels
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11
Q

how do you monitor if quality has been met?

A
  • mystery shopper
    -feedback
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12
Q

why is quality important?

A
  • keeps cost down
  • maintain a motivated workforce
  • good reputation
  • less waste
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13
Q

buffer stock

A

stock to fill shelf or need a sudden demand

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14
Q

lead time

A

how long stock takes to come

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15
Q

what can the supply chain include

A
  • procurement of supplies, selecting supplier
  • logistics, getting goods and services
  • stock control
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16
Q

supply chain

A

the sequence or process required for the production and distribution of goods or services to the consumer

17
Q

why do suppliers matter?

A
  • quality
  • customer satisfaction
  • costs
  • reliability
18
Q

things to think about when selecting suppliers

A
  • range of items available
    -flexibility of the supplier
  • costs
  • quality
  • speed of delivery
19
Q

Just in time

A

stock arrives just in time to be used

20
Q

Just in case

A

a level of stock is held just in case its needed

21
Q

pros of just in time

A
  • reduce waste
  • greater productivity
  • more responsibility placed on employers
22
Q

cons of just in time

A
  • higher advantage unit cost
  • very reliant on supplier
  • risk of failing to meet unexpected demand, loss of sales, reputation issues
23
Q

just in case pros

A
  • manage uncertainty
  • negotiate a better deal with suppliers
24
Q

cons of just in case

A
  • higher storage costs
  • wastage
25
Q

influences in a business

A
  • technology
  • ethical
  • environmental
  • legal
  • global
26
Q

how has technology changed business

A
  • human resources, recruitment process online, cheaper, quicker
  • communication, been made more efficient, online meetings
27
Q

epos

A

now common in places such as supermarkets and similar systems used to monitor stock levels in warehouses

28
Q

advantages of epos

A
  • mobility
  • save time and money
  • increase customer loyalty
  • easy inventory management
29
Q

disadvantages of epos

A
  • unreliable
  • cant track stealing
30
Q

CAD- computer aided design

A

designing existing products and new products

31
Q

CAM- computer aided manufacture

A

computers control robots to manufacture the final product using code

32
Q

pros of CAD

A
  • increase speed of design process
  • increased efficiency
  • marketing tool
  • quite cheap
33
Q

cons of CAD

A
  • need skills to use
34
Q

pros of CAM

A
  • faster production process increasing productivity
  • precise
    consistent
    good reputation
  • minimise waste
35
Q

cons of CAM

A
  • cost( machine and the space)
  • higher wages
36
Q

e commerce

A

buying and selling goods and services online carried out using the internet

37
Q

m commerce

A

buying and selling goods and services on a mobile

Business Y10 (5 decks)

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