Business Operations Flashcards

1
Q

What are the production processes

A
  • Job
  • Batch
  • Flow
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2
Q

What is job production?

A
  • When individual products are made one at a time to meet specific customer preferences
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3
Q

What is batch production?

A
  • making a set quantity of identical products, stopping, reorganising and making a batch of something else.
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4
Q

What is flow production?

A
  • The continuous movement of items through the production process
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5
Q

How has technology affected the production process?

A
  • using technology can help to make some tasks a lot easier and faster, although there are some disadvantages
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6
Q

Advantages of using technology in the production process

A
  • Technology can carry out processes quicker and more accurately than humans
  • Technology increases the productivity, and there should be a more consistent quality of products
  • Machines can work 24/7, so production can be completely continuous
  • Cheaper to run machines than pay humans
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7
Q

Disadvantages of using technology in the production process

A
  • can be expensive to buy and install technology-
  • machines require regular maintenance and updates
  • if staff think that their job is at risk, they might be demotivated
  • Machines are often only suited to do one task which makes them in flexible.
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8
Q

What are the methods of selling?

A
  • face to face selling
  • e-commerce
  • telesales
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9
Q

Whats the importance of good customer service

A

To gain and retain customers

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10
Q

What makes good customer service

A
  • Contribution of product knowledge
  • Customer engagement
  • Quick and efficient service
  • Offering post-sales service
  • Responding to customer feedback
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11
Q

What are the potential steps of a sales process

A
  1. Finding potential new customers
  2. approaching potential customers
  3. assessing the customers needs
  4. presenting
  5. closing
  6. follow-up (after sale)
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12
Q

Benefits of good customer service

A
  • leads to high levels of customer satisfaction
  • satisfied customers are likely to stay loyal and repeat purchases
  • customers may be persuaded to spend more with a company that provides good customer service
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13
Q

Drawbacks of poor customer service

A
  • Leads to dissatisfied customers
  • Ideas of poor customer service can be spread quickly by word-of-mouth
  • Poor brand image created
  • less loyal customers
  • leads to lower market share
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14
Q

What is consumer law?

A
  • refers to any piece of government legislation
  • designed to protect consumers from poor-quality products and poor business practices
  • goods should meet 3 criteria
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15
Q

What are the 3 criteria that consumer law says products need to be.

A
  • product should be fit for its purpose
  • product should match its description
  • product should be satisfactory quality
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16
Q

What does fit for purpose mean?

A
  • The product does the job it was designed for
17
Q

How does consumer law affect businesses?

A
  • reputation of the business destroyed
  • safety and satisfactory quality of goods need to be produced
18
Q

That factors go into a business choosing where to locate?

A
  • cost (varies in different countries)
  • Location of the market, materials and labour supply
  • competition
19
Q

What is the role of procurement?

A
  • identifying goods and services to buy
  • choosing suppliers
  • ordering goods and services
  • receiving deliveries from suppliers
20
Q

What does procurement mean?

A

Means finding and buying things that a firm needs from suppliers outside of the firm

21
Q

What does logistics mean?

A

Means getting goods or services from one part of the supply chain to another

22
Q

What does having effective procurement and logistics systems in place do for a business?

A
  • improve the efficiency of a business- the business will have the supplies it needs at the right time- this means that there will be no breaks in production so time won’t be wasted
23
Q

What does well-managed procurement and logistics do to help a firm?

A
  • ensures products are high-quality,a reasonable price and delivered on time.
    —> his improves both customer satisfaction and the firms reputation.
24
Q

What do companies that manage their supply chain effectively gain?

A
  • good relationship with suppliers- can make sure processes are being carried out in most efficient and cost-effective ways
  • finding the best price value
  • reducing waste and unnecessary costs- helps faster production time