Business Operations Flashcards
What is a lean production?
Being efficient and reducing waste, making production both effective and environmentally friendly
What is a job production?
Creating custom made products to meet specific customer requirements
What is a flow production?
Products produced continuously without interruptions
What is a procurement?
The process of purchasing goods or services, usually in reference to business spending
What are logistics?
The overall process of managing how resources are stored and transported to their final destination
What are the benefits of an effective supply chain?
Cost savings
Improves customer satisfaction
What are the benefits of good customer service?
Customer satisfaction
Increase target market
What are the drawbacks to good customer service?
Inconsistency
What is TQM?
Ensuring that products and services are up to standard, keeping customers super satisfied
What are the benefits of maintaining a high quality?
Keeping customers satisfied
What are the drawbacks to maintaining high quality?
Inconsistency
What are the consequences of low quality products?
Lead to customer dissatisfaction
Damaged reputation
How to provide good customer service?
Treat customers with respect
Have a positive attitude
What are supply chains?
A network that links companies and suppliers to ensure products get to customers smoothly and efficiently.
What types of business is part of a supply chain?
Manufacturers
Retailers
Wholesalers
Distributors
