Business Human Resources Syllabus

Question 1

Role of Human resource management

Answer 1

• strategic role of human resources
• interdependence with other key bus functions (Finance and Op only)
• outsourcing
  = human resource functions
  = using contractors - domestic, global

Question 2

Key Influences

Answer 2

• stakeholders - employers, employees, employer associations, unions, government organisations, society
• legal - the current framework
  = the employment contract - common law (rights and obligations of employers and employees) minimum employment standards, minimum wage rates, awards, enterprise agreements, other employment contracts
  = work health and safety and workers compensation
  = anti discrimination and equal employment opportunity
• economic
• technological
• social - changing work patterns, living standards
• ethics and corporate social responsibility

Question 3

Processes

Answer 3

• Acquisition
• Development
• Maintenance
• Seperation

Question 4

Strategies

Answer 4

• leadership style
• job design - general or specific tasks
• recruitment - internal or external, general or specific skills
• training and development - current or future skills
• performance management - developmental or administrative
• rewards - monteary ad non-monetary, individual or group, performace pay
  global - costs, skills, supply
• workplace disputes
  = resolution - negotiation, mediation, grievance procedures, involvement of courts and tribunals

Question 5

Effectiveness

Answer 5

• indicators
  = corporate culture
  = benchmarking key variables
  changes in staff turnover
  absenteeism
  accidents
  levels of disputation
  worker satisfaction