Business Environments Flashcards
Define Manager
Someone who coordinates and oversees the work of other people
Name three types of manager
First line
Middle
Top
What are the two considerations for managers
Doing the right things
Doing the things right
What two things do management strive for
Low waste
High Attainment
Name the three approaches to management
Skills approach
Functional Approach
Management roles approach
Name the four parts of the functional management approach
Planning - creating strategies
Organising- arranging
Leading - working with
Controlling - monitoring and correcting
Name the three categories for the management roles approach (Mintzberg)
Interpersonal - providing information and ideas.
Informational - processing information.
Decisional - using information.
Name the ten roles for the management roles approach (Mintzberg)
Figurehead.
Leader.
Liaison.
Monitor.
Disseminator.
Spokesperson.
Entrepreneur.
Disturbance Handler.
Resource Allocator.
Negotiator.
Define organisation
A deliberate arrangement of people to accomplish some specific purpose (that individuals independently could not accomplish alone).
Name the two ways that a managers job is changing
Innovation
Increasing importance of customers
Define the skills approach (katz) to management
Each type of manager needs to have a different ratio of skills to suit the roles
Name the three skill areas for katz (skills approach) to management
Conceptual
Human
Technical
Define Adam Smiths work
Specialisation - one person doing one task
Define the work of Frederick Taylor
Paid best workers more
Define the work of Frank gilbreth
Filmed and found most economical way of making it
Define the work of lillian gilbreth
Psychology - if praised workers would develop pride
Define henry fayols work
14 principles - the wants of one employee should not overshadow the whole
Define three types of management
Classical - one person focus
Huumanistic - Looking after employees
Management Science - backing up with numbers
Define Vision
What the business wants to achieve
Define Mission
Why do we exist
Name the 5 ways to structure a business
By function
product
area customer
process
Name the 4 factors defineing the organisational structure
Environment
Technology
Strategy
HR
