Business Cluster

Question 1

Three behavioral competencies in the Business cluster

Answer 1

Business Acumen, Consultation and Critical Evaluation. These competencies describe the behaviors, attributes and underlying knowledge necessary for HR professionals to identify, design, implement and evaluate HR solutions that meet business objectives

Question 2

Key components of Business behavioral competencies

Answer 2

Ensuring that HR contributes to the strategic direction of the organization; understanding the business and
the environment in which it operates; designing and implementing business solutions to meet human capital needs; contributing to and leading change management initiatives; and gathering and analyzing data to inform business decisions

Question 3

Business Acumen

Answer 3

The knowledge, skills, abilities and other characteristics (KSAOs) needed to understand the organization’s operations, functions and external environment, and to apply business tools and analyses that inform HR initiatives and operations consistent with the overall strategic direction of the organization

Question 4

Three subcompetencies of Business Acumen

Answer 4

1. Business and competitive awareness
2. Business analysis
3. Strategic alignment

Question 5

Consultation

Answer 5

The knowledge, skills, abilities and other characteristics (KSAOs) needed to work with organizational stakeholders in evaluating business challenges and identifying opportunities for the design, implementation and evaluation of change initiatives, and to build ongoing support for HR solutions that meet the changing needs of customers and the business.

Question 6

Five subcompetencies of Consultation

Answer 6

1. Evaluating business challenges
2. Designing HR solutions
3. Implementing and supporting HR solutions
4. Change management
5. Customer interaction

Question 7

Critical Evaluation

Answer 7

The knowledge, skills, abilities and other characteristics (KSAOs) needed to collect and analyze qualitative and quantitative data, and to interpret and promote findings that evaluate HR initiatives and inform business decisions and recommendations

Question 8

Four subcompetencies of Critical Evaluation

Answer 8

1. Data advocate
2. Data gathering
3. Data analysis
4. Evidence-based decision-making