Business Chapter 9

Question 1

Leadership

Answer 1

Is the process of guiding and motivating others towards the achievement of the organization’s goals and objectives
It involves the influence one person exerts over another person

Question 2

Leadership consists of:

Answer 2

Doing the right things
Appointment “by the people”
Motivate through intrinsic processes
Derive power from their followers perception of their skills, as well as their personality and appeal

Question 3

What is leaderships

Answer 3

(also included on card 2)
The social relationship between two or more individuals where there is distinct level of influence visible to further the achievement of goals

Question 4

The elements of leadership

Answer 4

Legitimate power :Derived from a person’s position
Reward power: Derived from an individual’s position to award or withhold rewards(salary raises, the greater the reward power a manager possesses)
Coercive power: Derived from an individual’s ability to threaten and affect negative consequences(retrenchment)
Expert power: Derived from an individual’s extensive knowledge, experience/professional ability
Referent power: Derived from an individual’s personal charisma and the respect and admiration it inspires from others

Question 5

Management consists of:

Answer 5

Doing things right
Process of planning, organizing, leading and control
Are appointed to their roles
Derive their power from the organization and their position
Motivate through extrinsic processes

Question 6

Technology to facilitate leadership:

Answer 6

1.Tech creates the opportunity for a leader to be more effective at leading and motivating followers
2.Embracing Tech can be one of the most successful tools for managers aspiring to be leaders
3.Leaders often need to demonstrate skills in a variety of virtual communication methods
4.The e-leader is at the forefront of digitization and technological advancements at their org

Question 7

Leadership types and styles

Answer 7

Formal vs informal leaders

Question 8

Formal Leaders

Answer 8

Are recognized by those outside the group as the official leader
Are appointed by the org to serve in a formal capacity

Question 9

Informal Leaders

Answer 9

Are acknowledged by the group as their leader
Exert considerable influence on the team members, even though they hold no formal/official leadership position within the org

Question 10

Autocratic leaders

Answer 10

Directive leaders and allow very limited input from subordinates

Question 11

Participative leaders

Answer 11

Share decision-making with group members and actively encourage the discussion of issues and appropriate alternatives

Question 12

Laissez-faire leadership

Answer 12

Delegate all authority and control to subordinates

Question 13

Transformational leaders

Answer 13

Aim to inspire their followers to change through their own personal values , vision, passion and beliefs

Question 14

Visionary leaders

Answer 14

Influence others through either an emotional/intellectual attraction to the leader’s vision of what “can be”

Question 15

Contemporary approach to leadership:

Answer 15

Intranational diversity management
Cross-national diversity management

Question 16

Intranational diversity management

Answer 16

To manage a workforce within a single national context. Provide employment opportunities to minority groups

Question 17

Cross-national diversity management

Answer 17

International diversity management, where a workforce is managed where employees come from different countries

Question 18

Best practices of diversity management

Answer 18

1.Commitment from top management
2.Identify new talent pools
3.Provide a safe avenue for a dialogue on diversity-related issues
4.Make diversity part of the company’s objectives
5.Distinguish between diversity and affirmative action

Question 19

Servant leadership

Answer 19

Is a servant first, focuses on the growth and well-being of people ,shares power, puts the needs of others first

Question 20

Stewardship management

Answer 20

Involves leaders that lead without dominating subordinates. They care about their subordinates and help them to develop and accomplish individual and organizational goals

Question 21

Ethical leadership(new approaches to leadership)

Answer 21

Ethical leaders consider authencity and integrity ,in addition to their values, as important considerations of character and behavior.
Show respect for others
Treat all stakeholders fairly
Build community
Are honest

Question 22

Failure of leaders to be ethical

Answer 22

Ethical:
Blindness
Muteness
In coherence
Paralysis
Hypocrisy
Complacency

Question 23

Groups and teams

Answer 23

1.Functional teams
2.Cross-functional teams
3.Virtual teams
4.Self-management
5.Matrix team
6.Contract teams
7.Task force teams
8.Executive management

Question 24

Communication is important because:

Answer 24

Presenting new ideas and options
Making plans and proposals
Executing decisions
Reaching agreements
Sending and fulfilling orders

Question 25

Components of leadership entail:

Answer 25

1.Authority demotes the right of a manager to give commands
2.Power is a manager’s anility to influence the behavior of employees
3.Responsibility is the obligation to achieve organizational goals by performing required activities
4.Delegation is the process of assigning responsibility and authority for achieving organizational goals
5.Accountability is the evaluation of how well individuals meet their responsibilities

Question 26

Cross-cultural leadership

Answer 26

Skills are essential for leaders operating in a global environment where they must deal with people from different cultures

Question 27

Peer-to-peer leadership

Answer 27

Using technology and interconnectedness of a network, where everyone is a sender and a receiver and a leader and a follower, to attain the goals of the org

Question 28

Agile leadership

Answer 28

The ability of a leader to be able to lead in a wide range of circumstances especially in new, changing and ambiguous situations

Question 29

Command vs Task

Answer 29

Appear on org chart, indicates their line of authority ,the structure determines tasks ad formation of work groups

Complete a specific task/project in the org

Question 30

Characteristics of groups

Answer 30

Group size affects the group’s overall performance
Group composition, gender, race, sex
Group norms, standards shared by members of a group that develop
Group cohesiveness, is the way in which a group stands together as a unit
Formal leader, a title ,section/deo manager

Question 31

Work group

Answer 31

Is a unit of two/more people who interact primarily to share information and make decisions that will help each group member perform within his/her own area of responsibility

Question 32

Work team

Answer 32

Comprises a small number of employees with complementary competencies who work together on a project, committed to a common purpose and are accountable for performing tasks that contribute to achieving an org’s goals

Question 33

Different types of teams

Answer 33

Problem solving teams
Self-managed work teams
Cross-functional teams

Question 34

Communication

Answer 34

Is an essential element of leading. Effective leadership depends on constant communication between leaders and their employees

Question 35

High performance teams have several characteristics in common:

Answer 35

Members who adjust their skills
Good communication and adequate negotiating skills
High mutual trust among members and unified commitment
A clear understanding of the teams’ goals
Team leaders who encourage team members by clarifying goals