Business Benefits Realization Flashcards
A drugstore chain recently launched a new mobile app. to allow customers the ability to upload a copy of their prescription and track its progress from intake to fulfillment. Investment into the new system was justified based on providing a % of cost savings. Who is most likely to realize a disbenefit?
pharmacy technician. The pharmacy technician will be negatively impacted because the mobile app will provide capabilities to automate steps the technician does today manually. This reduces the dependency on technicians to fulfill this step of the workflow which can reduce pharmacy technician hours or result in the reduction of the number of pharmacy technicians needing to be employed.
All of the following are fundamental concepts of Business Benefits Realization EXCEPT:
focusing the project team to deliver on-time, on-budget, and within scope. While these elements are traditionally how we measure success for projects, with business benefits realization we include measures that assess value not simply look at the mechanics of how the project finished. Business benefits realization includes steps to ensure benefits are delivered as well as to make sure the benefits are sustained long-term. Benefits realization does include steps to make sure the right initiatives are invested in. This is accomplished through business case analysis.
