Business Flashcards

1
Q

All of the following actions describe how to create a plan to achieve your goals except

A

avoid alternate plans

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2
Q

Measurable goals will help you to get organized and

A

Track your progress

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3
Q

Pareto’s Principal is called the

A

80/20 rule

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4
Q

The item that offers an employer a brief summary of why you would like to be employed at the salon and what qualities you would bring to the salon is called

A

Resume

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5
Q

During a job interview it is very important to

A

Stay calm and be yourself

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6
Q

Before an interview begins you might be asked to fill out a

A

Application

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7
Q

Which of the following statements describes what you Should do if you are asked a question that seems discriminatory

A

Politely decline to answer

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8
Q

Of the items listed below which one is not considered a benefit

A

Salary

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9
Q

Dependability he has a work principal can be described as

A

Showing up on time and ready to work

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10
Q

Passion as a work principal can be described

A

Showing that you love what you do

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11
Q

Which of the following descriptions would be considered a key to successful client relationships

A

Teach the client how to maintain to look at home

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12
Q

I had a Lena client complaint you can turn a negative experience into a positive one by

A

Restating back to the client what you heard

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13
Q

Important information about the client combined with the financial value away client is referred to as

A

Client factor

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14
Q

Adding the clients service total and retail total for one visit will achieve which of the following results

A

Average ticket

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15
Q

The act of a highly satisfied client directly and another person to see you for your professional services is called

A

Referral

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