Bus 1010 Chapter 10 Flashcards
Human Resource Management (HRM)
Set of organizational activities directed at attracting, developing, and maintaining an effective workforce.
Job Analysis
Systematic analysis of jobs within an organization.
Job Description
Description of the duties and responsibilities of a job, its working conditions, and the tools, materials, equipment, and information used to perform it.
Job Specifications
Description of the skills, abilities, and other credentials and qualifications required by a job.
Replacement Chart
List of each management position, who occupies it, how long that person will likely stay in the job, and who is qualified as a replacement.
Employee Information System (Skills Inventory)
Computerized system containing information on each employee’s education, skills, work experiences, and career aspirations.
Recruiting
Process of attracting qualified persons to apply for jobs an organization is seeking to fill.
Internal Recruiting
Considering present employees as candidates for openings.
External Recruiting
Attracting persons outside the organization to apply for jobs.
On-the-Job training
Training, sometimes informal, conducted while an employee is at work.
Off-the-Job training
Training conducted in a controlled environment away from the work site.
Vestibule Training
Off-the-job training conducted in a simulated environment.
Performance Appraisal
Evaluation of an employee’s job performance in order to determine the degree to which the employee is performing effectively.
Compensation System
Total package of rewards that organizations provide to individuals in return for their labor.
Wages
Compensation in the form of money paid for time worked.
Salary
Compensation in the form of money paid for time worked.
Incentive Program
Special compensation program designed to motivate high performance.
Bonus
Individual performance incentive in the form of a special payment made over and above the employee’s salary.
Merit Salary System
Individual incentive linking compensation to performance in non-sales jobs.
Pay for performance (Variable Pay)
Individual incentive that rewards a manager for especially productive output.
Profit Sharing Plan
Incentive plan for distributing bonuses to employees when company profits rise above a certain level.
Gainsharing Plan
Incentive plan that rewards groups for productivity improvements.
Pay-for-Knowledge Plan
Incentive plan to encourage employees to learn new skills or become proficient at different jobs.
Benefits
Compensation other than wages and salaries.
Workers’ Compensation Insurance
Legally required insurance for compensating workers injured on the job.
Cafeteria Benefits Plan
Benefit plan that sets limits on benefits per employee, each of whom may choose from a variety of alternative benefits.
Equal Employment Opportunity
legally mandated nondiscrimination in employment on the basis of race, creed, sex, or national origin.
Protected Class
Set of individuals who by nature of one or more common characteristics is protected under the law from discrimination on the basis of that characteristic.
Equal Employment Opportunity Commission (EEOC)
Federal agency enforcing several discrimination-related laws.
Affirmative Action Plan
Written statement of how the organization intends to actively recruit, hire, and develop members of relevant protected classes.
Occupational Safety and Health Act of 1970 (OSHA)
Federal Law setting and enforcing guidelines for protecting workers from unsafe conditions and potential health hazards in the workplace.
Sexual Harassment
Making unwelcome sexual advances in the workplace.
Quid Pro Quo Harassment
Form of sexual harassment in which sexual favors are requested in return for job-related benefits.
Hostile Work Environment
Form of sexual harassment deriving from off-color joke, lewd comments, and so forth.
Employment at will
Principle, increasingly modified by legislation and judicial decision, that organizations should be able to retain or dismiss employees at their discretion.
employer or employee have the right to terminate employment at any time for any reason.
Workforce Diversity
The range of workers’ attitudes, values, beliefs, and behaviors that differ by gender, race, age, ethnicity, physical ability, and other relevant characteristics.
Knowledge Workers
Employees who are of value because of the knowledge they possess.
Contingent Worker
Employee hired on something other than a full-time basis to supplement an organization’s permanent workforce.
Labor Union
Group of individuals working together to achieve shared job-related goals, such as higher pay, shorter working hours, more job security, greater benefits, or better working conditions.
Labor Relations
Process of dealing with employees who are represented by a union.
Collective Bargaining
Process by which labor and management negotiate conditions of employment for union-represented workers.
Cost-of-Living Adjustment (COLA)
Labor contract clause tying future raises to changes in consumer purchasing power.
Wage Reopener Clause
Clause allowing wage rates to be renegotiated during the life of a labor contract.
Strike
Labor action in which employees temporarily walk off the job and refuse to work.
Picketing
labor action in which workers publicize their grievances at the entrance to an employer’s facility.
Boycott
labor action in which workers refuse to buy the products of a targeted employer.
Work slowdown
Labor action in which workers perform jobs at a slower than normal pace.
Lockout
Management tactic whereby workers are denied access to the employer’s workplace.
Strikebreaker
Worker hired as a permanent or temporary replacement for a striking employee.
Mediation
Method of resolving a labor dispute in which a third party suggest, but does not impose, a settlement.
Arbitration
Method of resolving a labor dispute in which both parties agree to submit to the judgement of a neutral party.
