Bus 1010 Chapter 10

Question 1

Human Resource Management (HRM)

Answer 1

Set of organizational activities directed at attracting, developing, and maintaining an effective workforce.

Question 2

Job Analysis

Answer 2

Systematic analysis of jobs within an organization.

Question 3

Job Description

Answer 3

Description of the duties and responsibilities of a job, its working conditions, and the tools, materials, equipment, and information used to perform it.

Question 4

Job Specifications

Answer 4

Description of the skills, abilities, and other credentials and qualifications required by a job.

Question 5

Replacement Chart

Answer 5

List of each management position, who occupies it, how long that person will likely stay in the job, and who is qualified as a replacement.

Question 6

Employee Information System (Skills Inventory)

Answer 6

Computerized system containing information on each employee’s education, skills, work experiences, and career aspirations.

Question 7

Recruiting

Answer 7

Process of attracting qualified persons to apply for jobs an organization is seeking to fill.

Question 8

Internal Recruiting

Answer 8

Considering present employees as candidates for openings.

Question 9

External Recruiting

Answer 9

Attracting persons outside the organization to apply for jobs.

Question 10

On-the-Job training

Answer 10

Training, sometimes informal, conducted while an employee is at work.

Question 11

Off-the-Job training

Answer 11

Training conducted in a controlled environment away from the work site.

Question 12

Vestibule Training

Answer 12

Off-the-job training conducted in a simulated environment.

Question 13

Performance Appraisal

Answer 13

Evaluation of an employee’s job performance in order to determine the degree to which the employee is performing effectively.

Question 14

Compensation System

Answer 14

Total package of rewards that organizations provide to individuals in return for their labor.

Question 15

Wages

Answer 15

Compensation in the form of money paid for time worked.

Question 16

Salary

Answer 16

Compensation in the form of money paid for time worked.

Question 17

Incentive Program

Answer 17

Special compensation program designed to motivate high performance.

Question 18

Bonus

Answer 18

Individual performance incentive in the form of a special payment made over and above the employee’s salary.

Question 19

Merit Salary System

Answer 19

Individual incentive linking compensation to performance in non-sales jobs.

Question 20

Pay for performance (Variable Pay)

Answer 20

Individual incentive that rewards a manager for especially productive output.

Question 21

Profit Sharing Plan

Answer 21

Incentive plan for distributing bonuses to employees when company profits rise above a certain level.

Question 22

Gainsharing Plan

Answer 22

Incentive plan that rewards groups for productivity improvements.

Question 23

Pay-for-Knowledge Plan

Answer 23

Incentive plan to encourage employees to learn new skills or become proficient at different jobs.

Question 24

Benefits

Answer 24

Compensation other than wages and salaries.

Question 25

Workers’ Compensation Insurance

Answer 25

Legally required insurance for compensating workers injured on the job.

Question 26

Cafeteria Benefits Plan

Answer 26

Benefit plan that sets limits on benefits per employee, each of whom may choose from a variety of alternative benefits.

Question 27

Equal Employment Opportunity

Answer 27

legally mandated nondiscrimination in employment on the basis of race, creed, sex, or national origin.

Question 28

Protected Class

Answer 28

Set of individuals who by nature of one or more common characteristics is protected under the law from discrimination on the basis of that characteristic.

Question 29

Equal Employment Opportunity Commission (EEOC)

Answer 29

Federal agency enforcing several discrimination-related laws.

Question 30

Affirmative Action Plan

Answer 30

Written statement of how the organization intends to actively recruit, hire, and develop members of relevant protected classes.

Question 31

Occupational Safety and Health Act of 1970 (OSHA)

Answer 31

Federal Law setting and enforcing guidelines for protecting workers from unsafe conditions and potential health hazards in the workplace.

Question 32

Sexual Harassment

Answer 32

Making unwelcome sexual advances in the workplace.

Question 33

Quid Pro Quo Harassment

Answer 33

Form of sexual harassment in which sexual favors are requested in return for job-related benefits.

Question 34

Hostile Work Environment

Answer 34

Form of sexual harassment deriving from off-color joke, lewd comments, and so forth.

Question 35

Employment at will

Answer 35

Principle, increasingly modified by legislation and judicial decision, that organizations should be able to retain or dismiss employees at their discretion.
employer or employee have the right to terminate employment at any time for any reason.

Question 36

Workforce Diversity

Answer 36

The range of workers’ attitudes, values, beliefs, and behaviors that differ by gender, race, age, ethnicity, physical ability, and other relevant characteristics.

Question 37

Knowledge Workers

Answer 37

Employees who are of value because of the knowledge they possess.

Question 38

Contingent Worker

Answer 38

Employee hired on something other than a full-time basis to supplement an organization’s permanent workforce.

Question 39

Labor Union

Answer 39

Group of individuals working together to achieve shared job-related goals, such as higher pay, shorter working hours, more job security, greater benefits, or better working conditions.

Question 40

Labor Relations

Answer 40

Process of dealing with employees who are represented by a union.

Question 41

Collective Bargaining

Answer 41

Process by which labor and management negotiate conditions of employment for union-represented workers.

Question 42

Cost-of-Living Adjustment (COLA)

Answer 42

Labor contract clause tying future raises to changes in consumer purchasing power.

Question 43

Wage Reopener Clause

Answer 43

Clause allowing wage rates to be renegotiated during the life of a labor contract.

Question 44

Strike

Answer 44

Labor action in which employees temporarily walk off the job and refuse to work.

Question 45

Picketing

Answer 45

labor action in which workers publicize their grievances at the entrance to an employer’s facility.

Question 46

Boycott

Answer 46

labor action in which workers refuse to buy the products of a targeted employer.

Question 47

Work slowdown

Answer 47

Labor action in which workers perform jobs at a slower than normal pace.

Question 48

Lockout

Answer 48

Management tactic whereby workers are denied access to the employer’s workplace.

Question 49

Strikebreaker

Answer 49

Worker hired as a permanent or temporary replacement for a striking employee.

Question 50

Mediation

Answer 50

Method of resolving a labor dispute in which a third party suggest, but does not impose, a settlement.

Question 51

Arbitration

Answer 51

Method of resolving a labor dispute in which both parties agree to submit to the judgement of a neutral party.