Buisness Unit 3 key terms

Question 1

Application Form

Answer 1

A form which asks applicants for personal details, experience and

skills

Question 2

Apprenticeship

Answer 2

A long-term development programme for workers to learn job skills
while they work through a mixture of on-and-off-the-job training
and study. Apprenticeships lead to some kind of vocational
qualification

Question 3

Authority

Answer 3

The power that one person has to make decisions and to control

what other workers do

Question 4

Accountability

Answer 4

The responsibility that a person has for a job meaning that they will
take the blame for what goes wrong as well as the credit for what
goes well

Question 5

Award Scheme

Answer 5

A presentation of some kind to recognise somebody’s effort

Question 6

Bonus

Answer 6

An additional payment to workers for achieving a target

Question 7

Chain of

Command

Answer 7

The links in the levels of authority from those at the top with the
most authority to those at the bottom with the least

Question 8

Communication

Answer 8

The transmission of a message

Question 9

Contract of

Employment

Answer 9

A legal agreement between an employer and an employee

Question 10

Customer Service

Answer 10

The service given to customers, including service at the time of sale

and after the sale

Question 11

CV

Answer 11

A document in which the applicant outlines their personal details,

experiences and skills

Question 12

Delegation

Answer 12

The process of giving a manager authority to a subordinate to make

decisions for which that manager is responsible

Question 13

Development

Answer 13

Long term and is focused on the worker to help to realise their

longer-term potential

Question 14

Digital

Communication

Answer 14

The exchange of information electronically

Question 15

Discrimination

Answer 15

When one worker is treated differently from another for no
acceptable reason. There are several unacceptable reasons for
different treatment

Question 16

Employment

Agency

Answer 16

An agency that has workers readily available for business hire,
usually for a short period of time

Question 17

Employment Law

Answer 17

Designed to protect workers from employers who may treat them

unfairly

Question 18

Employment

Tribunal

Answer 18

A panel that hears cases where employment laws may have been
broken and which comes to a decision either in favour of the
employer or employee

Question 19

External

Communication

Answer 19

Communication between people in an organisation and others

outside that organisation

Question 20

External Methods

of Recruitment

Answer 20

Include websites, newspapers, social media and specialist magazines

Question 21

External

Recruitment

Answer 21

When a job vacancy is filled by employing someone from outside the
business

Question 22

Feedback

Answer 22

The response made by a person who receives a communication

Question 23

Flexible Working

Answer 23

The practice of people working partly at their place of work and
partly elsewhere, perhaps at home or while they are mobile

Question 24

Formal

Communication

Answer 24

Communication that uses the official channels of communication

Question 25

Fringe Benefits

Answer 25

Additional benefits that workers receive on top of their pay. They
include pensions, childcare vouchers, subsidised canteen meals

Question 26

Full-Time Working

Answer 26

When a person works 35 hours or more per week

Question 27

Functions

Answer 27

Different types of work that need to be done in business including

production, finance and marketing

Question 28

Group Activities

Answer 28

Usually designed to test how well an applicant works with others

Question 29

Holiday

Entitlement

Answer 29

The amount of paid holiday that a worker can have in a year

Question 30

Horizontal

Communication

Answer 30

Communication between people on the same level of the hierarchy
in an organisation

Question 31

Human Resources

Answer 31

The workers employed by a business

Question 32

Human Resources

Plan

Answer 32

A plan detailing workers a business needs – how many, whether
they will be full time or part time, the skills they should have and
when they will work

Question 33

Identifying
Human Resource
Needs

Answer 33

The activity of thinking about the purposes of human resources, and
how many and what types of workers will be needed

Question 34

Induction Training

Answer 34

Training to introduce a new worker to the business, place of work

and their fellow workers as well as their jobs

Question 35

Informal

Communication

Answer 35

Communication that is outside the official channels of

communication

Question 36

Internal

Communication

Answer 36

Communication between people employed in the same organisation

Question 37

Internal Methods

of Recruitment

Answer 37

Includes notice boards, word of mouth, company website and emails
to staff

Question 38

Internal

Recruitment

Answer 38

When a job vacancy is filled by employing someone who is already
an employee of the business

Question 39

Interviews

Answer 39

Sessions in which the people making the appointment asks

questions of the applicants

Question 40

Job Description

Answer 40

Lists the main duties, tasks and responsibilities of a worker

Question 41

Layers

Answer 41

The number of levels of authority that there are in a chain of

command

Question 42

Letter of

Application

Answer 42

A letter written by the applicant usually explaining why they think
they are suitable for the job

Question 43

Motivation

Answer 43

How workers are encouraged to work hard

Question 44

Off-the-Job

Training

Answer 44

Occurs away from the job. It may still be at the same place of work,
or the employee may be sent somewhere else for the training

Question 45

On-the-Job

Training

Answer 45

Occurs at the place of work and while the the worker is doing their
job

Question 46

Organisation

Chart

Answer 46

A diagram that shows how the workers are organised in a business
and who is in charge of whom

Question 47

Pay

Answer 47

The money earned by workers as a reward for the work they do