Buisness Applications Outline Flashcards
Secondary inspection: visual
- eyewear clean/protected in case
- cartels closed completely
- proper alignment
- shapes symmetrical
- segs straight
- bevel/groove placemtn
- safety bevel smooth
- scratches/pits/defects
Secondary inspection: optical
- UV tint
- thickness/monogram correct/drop ball tested
- far/near PD-seg/OC height
- power/add power/prism/axis/waves
- lens material/ style/frame correct
- lens size/gaps
PAL adaptation issues
- swim
- learning to use corridor
- lower tier lens designs
- near area too narrow
- misalignment
- measurements
The most important aspect of troubleshooting eyewear is
Listening to the patient
The second most important aspect of troubleshooting eyewear
Asking questions
- how long have you been wearing the glasses?
- utilize old glasses and prescriptions
- any notes from previous visits
- don’t rush to conclusion
Two types of patients
- patients who lose confidence in your practice and dont come back
- patients who, despite the issues, leave with even more confidence and become repeat patients for years
Adjusting eyewear
Make sure the eyewear is adjusted correctly
- wearing position
- alignment
- face form
- vertex distance
- pantoscopic tilt
- temple bend
This solves many eyewear issues
Adjusting
Dispensing to a patient
- checking fit, temple bend, alignment, nosepads
- making necessary adjustments
- checking vision
- education on lenses,care, etc
- accessories-case, microfiber cloth
Dispensing cards from the manufacturer
Optical steps
Opening Interview Demonstrate Closing Maintain an ongoing relationship
Team approach
Everyone in the office
- dispensary
- hand-off
- exam flow
The act of prescribing specific ophthalmic products directly form the exam chair, including education on how the specific products will fit in to the patients life
Dispensing in from the chair
Doctor driven dispensing
Pricing obtions
Three tiers Make sure to sell in packages -top tier-latest tech -middle tier-advanced tech, but not the newest -their tier-basic tech and lower cost
Always start at top tier
Second pair discounts
Are you required by law to put children 12 and under in polycarbonate lenses?
No
You have to warn them though
The meet ASNI standards, do you have to use polycarbonate in safety glasses?
No
You have to warn
